Vonage VoIP Review and VoIP Ratings
Consumer Vonage Reviews at WhichVoIP.com

Reviewers Comments:

i had vonage for 2 years i liked the service, no problem at all. but lately i found that the sound quality suffered with no resolution. In vain, i quiet. Though it seemed ok earlier with same speed , now their seems to be a problem. furthermore, they increased their pricing recently that was very upsetting and it came up to $38. though i loved the savings earlier with service, now the sound quality just sank so it is better to see how it fits

Reviewers Comments:

Entice customers with promotions, but will charge back end fee of at least $127 if service is cancelled earlier than two years. I do not recommend it. Customers can get competitive or even better prices if they bundle telephone services with DSL provider.

Reviewers Comments:

When I opened an account, the sales rep misrepresented the complexity of my DSL line and my analog line. As he told me it's easy to port my number. When I received an email from technical department, they asked me to call my telephone company and the issue has no answers. After 2 days, someone called me from Vonage want to close my account because the box sent to me was reconditioned box. I had to resend it back and I was charged for 39.99 and 8.99 and 29.xx. It was such an unpleasant experience I ever come across, and then he asked me to open another account. When I called to cancel my account, the other rep from VONAGE told me it's not necessary to close the account and just return the phone box. To make the technical issue get simple, I ended up open an account with my phone company again for a cable, TV line and get rid of the DSL line. Now, I have just to cancel the new account I?ve just opened with VONAGE again because I am not confident the technical issue which VONAGE promised to do for me.BE HONEST is the key for a successful business,not how many accounts they get but how to keep and help customers.This issue caused me in the loop of head ache,lost money. I had to open a new Uverse package with ATT.Be careful with the sweet promise of all sale people .DO NOT trust? and fall in their traps.

Reviewers Comments:

I have to say I am surprised by the dissatisfaction I found from other reviews. I have had Vonage for 2 years now, I have not had any issues as far as sound quality and have had no dropped calls, absolutely have been 100% satisfied. I have never had a reason to call customer service so I cannot offer any insight on that department. After the days of AT&T and the baby bells, and even currently Qwest programs, I feel it has been a great value with Vonage, I am saving over 40% of where I was two years ago, other people I know who have it have also been happy, in fact that is what influenced me to try it. I would recommend this service.

Reviewers Comments:

Technical support is inept... had me switching cables every time i called them and never resolved dropped calls or missed calls. Customer service is poor. They charged me $120 disconnect fees because I tried to work with them to make it right and I didn't drop them before the end of the 30 day trial period. I will NEVER use them again.