1-VoIP Reviews - Page 10 of 24

4.8/5

Average Rating

Works Great!

Number 147 : MAR 31st, 2016 : Bob

Recommended: Yes

We've had 1-VoIP for 6 months now, and are extremely happy with the service. The quality of the calls are as good as our landline was, and we have never had a dropped call. Our HP Fax also works fine with the service. We needed to contact Customer Support regarding changing our password for the voicemail, and the call was answered right away, and the voicemail change was completed in a couple of minutes. No problems with the service. It just works great! Would recommend to everyone!

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Look'in for trouble

Number 146 : MAR 31st, 2016 : Trajun

Recommended: Yes

In the middle of me trying to start a VoiP app I inadvertently messed something up, not sure what. Moments later I received an email from a 1-VoIP technician informing me that he had a flag that something was not right on my end. I dont recall the exact terms or I would be a VoIP tech and not what I do now...anyhow. A short explanation to the tech of what I was attempting, he helped me set up my app, made recommendations, I'm on my way. He contacted me before I got to the point of finally giving up. Nice work 1-VoIP!

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Fine package

Number 145 : MAR 31st, 2016 : Mark

Recommended: Yes

When we had an issue they responded immediately. They were in the office on Presidents day. And they are VERY nice to deal with.

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Excellent service

Number 144 : MAR 31st, 2016 : Esther

Recommended: Yes

When I ordered service, I received their modem and called them for help to set up as they told me. I was able to get help as soon as I called with a live person and with clear, patient instructions was able to get everything completed easily. Anytime I've ever had a question or needed help, there was always a live tech support person to help walk me through whatever help I needed. They did not leave my phone call until everything was resolved. Amazing nowadays! I tell people all the time about the excellent service, great features included in the phone service such as telephone number blocking and other great help so that I only get phone calls I want about 90% of the time. The price is so reasonable it's so affordable which I appreciate so much being retired and living on social security, retirement, with medical costs so high and COL rising very quickly in our area, irrespective of what the White House tells us. Thank you 1-VoIP!

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Glad I found 1VOIP

Number 143 : MAR 31st, 2016 : John

Recommended: Yes

I was able to order online, which was very easy, pay online, also very easy with credit card. The router came in the mail and was very easy to hook up to my Verizon router and phone. It took no time for everything to work but took 2 weeks for my existing number to be ported. The voice quality is just as good as it was with Verizon and the customer service people I spoke with were very friendly, helpful and knew the answers to my questions. Very happy I cut the expensive cord with Verizon. I only have Internet with them now because I installed a digital antenna and got Amazon Prime with 1-VoIP and more than cut my monthly bill in half and very happy with all my new services. Thanks 1-VoIP, glad I took a chance. Being on disability this really helped me have all the conveniences at the least cost possible that I know of.

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Superior service

Number 142 : MAR 31st, 2016 : Frank

Recommended: Yes

Far more reliable than my previous carrier. Almost zero dropped calls. No complaints but slightly more costly but worth it.

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So Happy We Switched! A+

Number 141 : MAR 31st, 2016 : Helen

Recommended: Yes

Customer Service is top-notch. Not on hold waiting for help. Very helpful and knowledgeable staff. After buying the unit, and first year of service, our landline averages $10 per month with unlimited long distance to Canada and the US. Amazing, compared to our average of $60 per month. Wish we would have switched long ago. Magic Jack told us we could keep our landline number from Bell, but couldn't. 1-VoIP did keep our number, I love this service. Highly recommend!

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Great Service

Number 140 : MAR 31st, 2016 : Dennis

Recommended: Yes

I have been a customer for 10 or more years and am very satisfied. Service is outstanding. Any technical problems have been quickly resolved. I would definitely recommend this company.

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Great price!

Number 139 : MAR 31st, 2016 : Linda

Recommended: Yes

1-VOIP is great. It never crashes like the other service I used to have, plus the price is very reasonable.

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Superlative customer service

Number 138 : MAR 31st, 2016 : J Steve

Recommended: Yes

Sure would like to see more than three rings before defaulting to Voice Mail. I am very pleased with the overall service and the customer service I receive.

VISITOR/PROVIDER FEEDBACK:

1-VoIP Support (March 31st, 2016) : Steve, the ring time before voicemail answers can be managed from the Voice Mail section of the Member Center. It sounds like you're set for 15 seconds (5 seconds per ring cycle). If you need assistance changing it, please contact our support center.

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