1-VoIP Reviews - Page 11 of 25

4.8/5

Average Rating

Fine package

Number 145 : MAR 31st, 2016 : Mark

Recommended: Yes

When we had an issue they responded immediately. They were in the office on Presidents day. And they are VERY nice to deal with.

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Excellent service

Number 144 : MAR 31st, 2016 : Esther

Recommended: Yes

When I ordered service, I received their modem and called them for help to set up as they told me. I was able to get help as soon as I called with a live person and with clear, patient instructions was able to get everything completed easily. Anytime I've ever had a question or needed help, there was always a live tech support person to help walk me through whatever help I needed. They did not leave my phone call until everything was resolved. Amazing nowadays! I tell people all the time about the excellent service, great features included in the phone service such as telephone number blocking and other great help so that I only get phone calls I want about 90% of the time. The price is so reasonable it's so affordable which I appreciate so much being retired and living on social security, retirement, with medical costs so high and COL rising very quickly in our area, irrespective of what the White House tells us. Thank you 1-VoIP!

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Glad I found 1VOIP

Number 143 : MAR 31st, 2016 : John

Recommended: Yes

I was able to order online, which was very easy, pay online, also very easy with credit card. The router came in the mail and was very easy to hook up to my Verizon router and phone. It took no time for everything to work but took 2 weeks for my existing number to be ported. The voice quality is just as good as it was with Verizon and the customer service people I spoke with were very friendly, helpful and knew the answers to my questions. Very happy I cut the expensive cord with Verizon. I only have Internet with them now because I installed a digital antenna and got Amazon Prime with 1-VoIP and more than cut my monthly bill in half and very happy with all my new services. Thanks 1-VoIP, glad I took a chance. Being on disability this really helped me have all the conveniences at the least cost possible that I know of.

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Superior service

Number 142 : MAR 31st, 2016 : Frank

Recommended: Yes

Far more reliable than my previous carrier. Almost zero dropped calls. No complaints but slightly more costly but worth it.

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So Happy We Switched! A+

Number 141 : MAR 31st, 2016 : Helen

Recommended: Yes

Customer Service is top-notch. Not on hold waiting for help. Very helpful and knowledgeable staff. After buying the unit, and first year of service, our landline averages $10 per month with unlimited long distance to Canada and the US. Amazing, compared to our average of $60 per month. Wish we would have switched long ago. Magic Jack told us we could keep our landline number from Bell, but couldn't. 1-VoIP did keep our number, I love this service. Highly recommend!

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Great Service

Number 140 : MAR 31st, 2016 : Dennis

Recommended: Yes

I have been a customer for 10 or more years and am very satisfied. Service is outstanding. Any technical problems have been quickly resolved. I would definitely recommend this company.

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Great price!

Number 139 : MAR 31st, 2016 : Linda

Recommended: Yes

1-VOIP is great. It never crashes like the other service I used to have, plus the price is very reasonable.

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Superlative customer service

Number 138 : MAR 31st, 2016 : J Steve

Recommended: Yes

Sure would like to see more than three rings before defaulting to Voice Mail. I am very pleased with the overall service and the customer service I receive.

VISITOR/PROVIDER FEEDBACK:

1-VoIP Support (March 31st, 2016) : Steve, the ring time before voicemail answers can be managed from the Voice Mail section of the Member Center. It sounds like you're set for 15 seconds (5 seconds per ring cycle). If you need assistance changing it, please contact our support center.

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Happy customer

Number 137 : MAR 30th, 2016 : Maryann

Recommended: Yes

I switched from a VOIP service that kept raising their rates without notification. All to often I couldn't reach a customer service agent so I switched and I am pleased to say that I have not one complaint. I can always reach a friendly voice when I have a question without a long wait and my rates have remained the same. Happy customer!

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Customer service exists!

Number 136 : MAR 30th, 2016 : Alan

Recommended: Yes

After moving to the USA from Canada I searched for a replacement to my Canadian VOIP service. Reviews indicated good customer support from 1-VOIP, an Oklahoma-based provider. Indeed my experience confirmed that even on weekends someone responded when I phoned or e-mailed about any aspect. Queries about technical or billing were answered and if needed be resolved. Staff I have spoken to have always been courteous and responsive. I have never been given the "run-around" or left without an answer. The system has functioned well for about 18 months, and the international plan has allowed very economical conversations with friends and relatives in Europe, Australia and Israel. I advise friends to NOT bundle phone service with cable TV, but go for an independent provider like 1-VOIP to get value and service.

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