1-VoIP Business Reviews

4.8/5

Average Rating

Everything I need

Number 19 : MAR 3rd, 2020 : Kerry

Recommended: Yes

This service does everything I need it to do. Clear signal. Always up and running, great customer service. No complaints at all.

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Terrible

Number 18 : JUL 18th, 2019 : Larry

Recommended: No

We have used 1-VOIP for our business phone since opening about 2 years ago. While VOIP is a great idea and should be very easy to use the available features, 1-VOIP is terrible at providing the service. Every time we make a change to any part of the telephone configuration it takes days for 1-VOIP to get our system working correctly. Currently, our system rings first in the office then transfers to a cell phone. If the call is not answered, it transfers back to the office number to take a message. Every time we change the cell number (i.e. someone goes on vacation), our system does not work properly and it takes 1-VOIP days to fix the issue. And, some basic features on the system will occasionally stop working. Just last week we lost the ability to transfer calls between extensions. It took 1-VOIP almost a week to correct the problem. They will also play the "bait and switch" game if you are not careful. We recently added another extension to our system. When the new telephone arrived, they had configured it with the wrong extension number. When we called to correct, we discovered they had another device on our system we were unaware of and never used. They told us they made a mistake by not billing us for the device for a year and they would start billing us for that device unless we returned it AND we would be billed additional fees for the new telephone. We use our system as a business phone. Every time we call with problems (frequently), we are transferred to the business tech support who are often not available (not in the office or "on call" and we are told they will return the call, which has taken up to 3 days). While the concept of VOIP is a great idea, 1-VOIP has not figured it out and does not offer good/honest service. We are currently looking for a new provider and there a lot of them to look at.

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Nothing but good things to say

Number 17 : MAY 13th, 2019 : James

Recommended: Yes

After a small learning curve it has been error/problem free service from 1-VOIP. Even in the beginning when I had questions a phone call got me a rep quickly and got the correct answer each and every time.

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Reliable and cost-effective service

Number 16 : APR 4th, 2016 : Arthur

Recommended: Yes

Service is very cost-effective. No VOIP service provides outstanding sound quality but theirs is as good or better than any other we have experienced. When service goes down (which is infrequent) they are responsive and follow-up. I highly recommend 1-VOIP.

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Great Company

Number 15 : APR 1st, 2016 : Iris

Recommended: Yes

I love 1-VoIP, have had them for a little over a year (and they're not the first company I have used). I've never had a problem. The only cons are the blacklist is rather short and there's no address book. But, I can live with that.

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Great Technical and Customer Service

Number 14 : APR 1st, 2016 : William

Recommended: Yes

As one of its first customers, (spanning over the least 8 years) I have observed 1-VOIP experience tremendous growth, develop exemplary technical service and, most notably offer consistent and exemplary customer service. This is a hands-on company that offers personalized communication with each of its customers all of the time. 1VOIP continues to maintain the highest standards concerning its clients customer satisfaction. I suggest selecting them to meet your business or home needs. After 8 years of reliable service, they have my unequivocal endorsement.

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Excellent Service and Customer Support!

Number 13 : MAR 31st, 2016 : Tracy

Recommended: Yes

1-VoIP is our VOIP for our call center. We have many people located all over the US using the system. These guys really go out of their way to help our team. If you ask them, they will do their best to resolve any issue. Our past provider was Vonage. Vonage customer support was not reliable and would consistently attempt to upsell my team when they called for support. We had a couple of times where the server was down for 5-10 minutes but nothing that kept my team from working. This is the best VOIP service we have ever used! I would highly recommend!

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Great Service

Number 12 : MAR 31st, 2016 : Charles

Recommended: Yes

I am very pleased with 1-Voip. There customer service is awesome and technical support is great. I would highly recommend them to anyone.

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Above and beyond!

Number 11 : MAR 30th, 2016 : Travis

Recommended: Yes

Excellent support and an awesome service, less than the competition. Our company looked at several other companies and found this one to promise more features for less price. Their support has been top notch and their product delivery is exceptional. Very happy with this company!

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Excellent Carrier & Relaible Service

Number 10 : MAR 30th, 2016 : Marie

Recommended: Yes

This is by the far the best VOIP PROVIDER. I have had 2 prior carriers over the past 10 years and both had turned out to be nightmares. Customer service is excellent as well as technical support. This provider has been 100 percent reliable and their pricing is great. This is a no brainer if you are looking for a great provider.

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