8x8 Reviews - Page 9 of 13

4.5/5

Average Rating

OK

Number 48 : JAN 28th, 2013 : Earl

Recommended: Yes

Buying via the internet & phone might not be the best method for many. I still have to read a lot of small print to determine how to get the phones to operate with the features provided and, all of it in their websight. It's a whole new experience for us & frankly, we are more than a little stumped & making a lot of calls to the tech people.

VISITOR/PROVIDER FEEDBACK:

Comment by Richard at 8x8 on 6/28/2013 : I am an account manager at 8x8 and would be glad to assist you if you are still having issues. (866) 617-4583

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Small Bank With Great Experience

Number 47 : JAN 25th, 2013 : Jake

Recommended: Yes

We have been using 8x8 as an organization for over 2 years and it has been a very wise decision to switch. Their customer service is much better than the local phone companies and we have much much more flexibility. I would recommend the 8x8 VOIP service to any company looking to upgrade their phone system.

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8x8 comes out ahead

Number 46 : JAN 9th, 2013 : Stephen

Recommended: Yes

The biggest pro is the complete package, including web meeting features at one low price. I wish they had native integration with Microsoft Lync, since we are already using that software, but we can still leverage the 8x8 teleconference features with Lync.

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Avoid 8x8 - Not a Viable Solution

Number 45 : DEC 30th, 2012 : Gary

Recommended: No

I hired 8x8 to implement a VoIP and call center solution for my company. The sales, demo, and list of companies they have provided services for was great and the options vs cost very reasonable However when it came time for moving the project forward they fell apart. To start, their first project manager had no idea what the project was or how to implement the project. Contacted the sales manager and a new project manager was provided. Second project manager was as bad as the first with no idea what the project was or how to implement. I was able to start the implementation myself and when I ran into issues I contacted support. Not good, support for VoIP did not understand VoIP systems and when I asked about call center they sent me to another group. When I asked about the business side at the call center support they sent me back to the first support group. After bouncing a few times I called the sales manager back and was provided another project manager. This one had some idea of what was going on until I asked about cut over time frames from my old PRI to 8x8 for my DID's and 800#. I was told I would be given a window of about 15 days when it would happen but could not and would not be able to tell me the time or day it would occur, it will just happen. I cannot have this when running a call center. I contacted the sales manager and informed him they were being released from the project. From that point I had the COO, support manager, and other manager types on a conference call asking for another chance. I told them I would listen if they came up with a game plan for the project. After 2 days I received their game plan which was a generic project plan and not specific to my project with no thought put into the the presentation detailed to my project. From the managers of the company I expected more. I finally informed the "C" levels I was terminating the project and requested a release from 8x8 which I received a generic "Automated" release. I never received a release as requested and promised by the sales manager, support manager, and COO specific to my company needs. No email or letter from the management team with their regrets for the incident which they agree was a multiple "dropping of the ball" on their part. 8x8 is not a professional company nor are they a professional VoIP solution for business, avoid this company and do not make the same mistake I originally made and hire them. The positive side is I ended up with a professional VoIP and call center solution which provided a project manager which took us from start to finish and provided a clean hand over to a professional support group.... one support group for all services. Check out your potential provider before attempting to implement. By all means, by-pass 8x8, they are not a viable solution for a business.

VISITOR/PROVIDER FEEDBACK:

Comment by Matt on 9/20/2013 : Who did you wind up going with?

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Great Service

Number 44 : NOV 29th, 2012 : Charlie

Recommended: Yes

I have used several other providers and in my experience 8x8 is by far the best when considering customer service, reliability and call quality. They provide great service at a very competitive price.

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A solid phone solution.

Number 43 : JUN 27th, 2012 : Bradford

Recommended: Yes

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8x8 Phone Service

Number 42 : APR 24th, 2012 : Chris

Recommended: Yes

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8x8 Review

Number 41 : MAR 5th, 2012 : Novica

Recommended: No

Relationship terminated in ugly way after 8 years. I was billed for services even my number was transferred to other company previous month. Service representatives would repeat how they are sorry but i agreed on terms and conditions more than 8 ears ago. You are charging me $25 for what services, after my phone number was ported? In my opinion unfair business practice. After this experience I feel sorry for years spent as your customer.

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8x8 Review

Number 40 : FEB 1st, 2012 : Randy

Recommended: Yes

8x8 sales was first to contact, most agressive on follow up, and a pleasure to talk to. Also they discounted the equipment to get the business. So I was pleased. Still some quality issues. Echo which they weren't able to eliminate. But like voice mail emailed, and fax captured and emailed.

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8x8 Review

Number 39 : JAN 10th, 2012 : John

Recommended: Yes

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