Axvoice Reviews - Page 5 of 10

4.1/5

Average Rating

Deceptive Pricing and Poor Customer Service

Number 53 : JUN 25th, 2019 : Steve

Recommended: No

I've used VOIP for many years as a low-usage "landline." In an effort to save money, I mistakenly chose AxVoice early last month with its $5.95 monthly cost. Issues: It doesn't declare back-end fees which are significant, or any footnote. It adds a virtual number without permission or order. It immediately bills for shipping the adapter and monthly fees, and invoices monthly fees again at month end. It offers only a 15-day satisfaction refund, but you won't discover the actual service or pricing until 30 days into the service. Customer service is atrocious. When you discover the issues, and quit, they charge $39.95 ransom to return the adapter, and then demand that you beg for your refund after they receive and inspect the adapter. Extremely anti-customer pricing and policies.

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Unlimited International Calling Plan is Great

Number 52 : MAY 22nd, 2019 : Alishba

Recommended: Yes

AxVoice has turned out to be the best VoIP phone services for me because of its affordable international calling. When I got my service, I read that it worked great even with low Internet speeds using low-bandwidth codecs. Our office Internet wasn't always great and that was my reason to switch to Axvoice. I haven't used many other VoIP services but, I had Vonage before this and it was almost 3x more expensive than this.

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Read this and save your money

Number 51 : APR 22nd, 2019 : Tifaany

Recommended: Yes

A few months back, I decided to get a VoIP phone because my son had moved to Canada. I started looking up online for different options. All the first-page searches were mainly VoIP review sites. What was common with all these VoIP websites was their super-promising tone which I seriously hate. Axvoice was also listed on some of these sites but didn't seem like a popular VoIP brand. However, it had a pretty impressive website and the lowest subscription prices even for their unlimited plans. My Axvoice plan came with free equipment (I did pay the shipping fee though) which again was another plus point. On the downside, there's no live call or chat support, only ticket support which is certainly not the best way to seek help timely. However, my VoIP phone experience with Axvoice has been more than just satisfactory. It's my 4th month using this VoIP, and I only had to post one ticket and that's also when I couldn't figure out how to change the calling codecs. I think Axvoice is top-notch. Underrated, definitely, but worth every penny of yours.

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My Current VoIP and Here's Why

Number 50 : MAR 28th, 2019 : Monica

Recommended: Yes

Axvoice is affordable and that's all what matters, because I have tried a few different VoIP phones in the last few years and they all offer similar services. You just need to have a decent Internet connection.

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My Choice of VoIP

Number 49 : MAR 19th, 2019 : James

Recommended: Yes

I have been very methodological when it comes to running my company. I always source from the best but cheapest vendors available. It's a bit of extra work but the long-term effects are better profits. That's how I found Axvoice too. I wanted a cheaper, but feature- packed VoIP for my business and Axvoice had both. I am going to stick with it till they screw something up.

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Horrible Service

Number 48 : MAR 13th, 2019 : Dusty

Recommended: No

This is a horrible company. I have had problems since I got this service and none of the problems have been resolved. Customer service does not even reply to my emails about the problems. Since I did not realize this was not going to be resolved nor even addressed I did not cancel before the 15 day policy. Now it will cost $39.99 to cancel. I can not talk on the phone for more than 15 minutes before the call drops which is just wonderful while you are on hold for a company and then bam....no service....DO NOT GET THIS! There has got to be better service than this. I will be trying to get my money back without paying the exorbitant fee for a service that does not work!

VISITOR/PROVIDER FEEDBACK:

WhichVoIP (March 15th, 2019) : Hi Dusty, one thing you can try that may well fix the 15 minute issue is to disable any SIP ALG function in your router. We have seen this type of issue before. Best of luck!

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Not a risky bet!

Number 47 : FEB 21st, 2019 : Stephen

Recommended: Yes

I got Axvoice for its unlimited international calls. The plan was almost 40% cheaper than comparable VoIP services. So how's my experience so far. Well, it's pretty satisfactory. I love the voice quality which was my biggest concern. I don't have a great internet connection at home but Axvoice still works fine. And even though it's just a few months since I upgraded to this VoIP phone, I believe it's going to be a very hard choice to replace it.

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Constant dropped calls

Number 46 : FEB 14th, 2019 : Karen

Recommended: No

I would give this zero stars if I could. Any call over 10 minutes is dropped. I have had to redial friends and family multiple times in a single phone call. There is no phone number and no live chat (when you select live chat you are redirected to a page which shows information about features and how to order). By email I was told to reboot the system to fix my problem. This did not work. My follow up email was not returned.

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Great Online Control Panel

Number 45 : JAN 25th, 2019 : Marco

Recommended: Yes

Not having to dial short codes for changing settings on my VoIP phone is great. I sign into my Axvoice online control panel and make all the changes as required. So much easier than dialing or memorizing short codes.

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Avoid at all costs

Number 44 : JAN 17th, 2019 : Wes

Recommended: No

I should have listened to other reviews. They have no support other than the FAQ on their website. There is NO live chat as is stated on their website. Everything has to be done by email. It took them over a week just to send me the equipment! They don't answer their support email. I paid $171.00 up front and we will see how much I get back. Terrible service ..terrible company.. Avoid! I warned you.

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