Axvoice Reviews - Page 7 of 11

4.2/5

Average Rating

Constant dropped calls

Number 46 : FEB 14th, 2019 : Karen

Recommended: No

I would give this zero stars if I could. Any call over 10 minutes is dropped. I have had to redial friends and family multiple times in a single phone call. There is no phone number and no live chat (when you select live chat you are redirected to a page which shows information about features and how to order). By email I was told to reboot the system to fix my problem. This did not work. My follow up email was not returned.

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Great Online Control Panel

Number 45 : JAN 25th, 2019 : Marco

Recommended: Yes

Not having to dial short codes for changing settings on my VoIP phone is great. I sign into my Axvoice online control panel and make all the changes as required. So much easier than dialing or memorizing short codes.

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Avoid at all costs

Number 44 : JAN 17th, 2019 : Wes

Recommended: No

I should have listened to other reviews. They have no support other than the FAQ on their website. There is NO live chat as is stated on their website. Everything has to be done by email. It took them over a week just to send me the equipment! They don't answer their support email. I paid $171.00 up front and we will see how much I get back. Terrible service ..terrible company.. Avoid! I warned you.

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Reliable Cheap Service

Number 43 : NOV 23rd, 2018 : Lawrence

Recommended: Yes

We've had AXvoice for about 4 months now and so far we are pretty satisfied. We have the pay-as-you go plan which is $4.99 a month plus about another $5 for taxes and 911 fees, plus 1.5 cents a minute for outgoing calls only. There have been no unexpected charges. We have DSL, so only about 1.0 Mbps down and 384 kbps up, but still get excellent voice quality. AXvoice doesn't include a router, so with dumb router, it works best to disconnect computers while using the phone, but still OK as long as not streaming video or other major download at the same time. No support for old rotary phones. Your online account includes a log of all call activity, and voicemails can be listened to online - these are nice features.

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It's Now Much Better

Number 42 : APR 3rd, 2018 : Cameron

Recommended: Yes

A year ago, I subscribed to Axvoice. Back then, there were some support issues. But a year later, they have worked on it, largely improving the quality of support and other services. Axvoice is easily the most affordable and value VoIP I have used.

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Top Quality Calling, Sucky Support

Number 41 : FEB 6th, 2018 : Jeromte

Recommended: Yes

I have used a few different VoIP service providers. This one was the cheapest. The price is too low to be true but the voice quality is actually very good. The features are also impressive. You have all the types of call forwarding, incoming and outgoing features. The only thing that upsets me is the email support. C'mon! Even if you raise the tariffs a bit, you will still stay the cheapest. But man! Give us live call support!

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My Two Cents on Axvoice

Number 40 : JAN 15th, 2018 : Essie

Recommended: Yes

I really appreciate Axvoice for coming up with an affordable VoIP calling solution because there are still many unprivileged people who want to listen to their families voice daily but can't because of the expensive calling rates in the US. I am glad that they have unlimited calling plans for a minimal price.

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Horrible Service, False Advertising

Number 39 : DEC 22nd, 2017 : Carl

Recommended: No

They charged my card on 12/17, shipped the device two day Priority mail ($20 charge!), did not provide a working phone number until 12/22, and it was assigned, not one I selected. Customer service is horrible - anonymous email is the ONLY way to reach them. Help is non-existent. They do NOT provide any phone number to call for support or to contact the company. The "About US" page goes to the main page - NOTHING about the company! Their own "Live Chat" on the support web page does NOT work. They claim "30+ features" but my actual service only has 13, and one of those requires additional fees to work. Save yourself time and trouble and look for a better service!

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Where Have You Been All This Time?

Number 38 : NOV 17th, 2017 : Mitzi

Recommended: Yes

I was using an expensive VoIP because I never had a conviction in some other service. I was told that it was difficult to migrate to a new VoIP provider which was a lie. I eventually decided to try a new service with the lowest tariffs to see how it differs from the most expensive one. Turns out, this is just as good as the one I had been using all these years.

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Worth Trying & Keeping

Number 37 : OCT 30th, 2017 : Cassi

Recommended: Yes

Have been using Axvoice for the last 6 months. It has its pro's and con's but I have never been dissatisfied using this service. I have tried the more expensive VoIP before and it wasn't any better. Worth trying and keeping in my opinion.

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