BasicTalk Reviews - Page 9 of 9

3.1/5

Average Rating

BasicTalk works as advertised so far

Number 1 : AUG 14th, 2013 : Erik

Recommended: Yes

I decided to try VoIP for the first time and saw some Ads about basic talk and how low cost it was - I was fed up with my pricey phone bills! Already have Comcast and I know my Internet connection is decent so had some confidence that VoIP would work for me (also the test on this site and others helped as I had a good MOS score for my Internet connection). I am quite tech savvy so felt I'd be able to troubleshoot any issues. Anyway got the adaptor in the mail (free shipping and free lease) and set it up in about 10 minutes. Made some calls and it sounded okay. There was a little background noise so I changed my setup slightly so everything flowed through my adaptor and that seemed to help. Still some occasional noise on the line but pretty good. My wife loves the savings.

VISITOR/PROVIDER FEEDBACK:

Lesley (Jan 3rd, 2014) : Basic Talk gave the option of transferring my old phone number to Basic Talk. I signed up on 12/18/13, gave them my former phone company account number, and asked them to transfer it. Time passed with no word from them until I get an email saying that I had not given them my former phone company's account number. They provided a link in the email for me to do this, but the link gave a "Page Not Found" message. I called BT and they said that they would expedite (their word) transfer. I waited, and heard nothing again. Today I got an email from them saying that they could not transfer my old number until I provided my former account number. They included a link which again gave a "Page Not Found" message. I DO NOT RECOMMEND BASIC TALK WHICH HAS PROVEN TO BE INCOMPETENT. Not only are they unable to fulfill a simple request, but they do not even bother to fix an important dead link on their website.

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