Callcentric Reviews

4.3/5

Average Rating

Cheap VoIP

Number 56 : JUL 16th, 2024 : Mark

Recommended: Yes

I have been looking for a VoIP provider for cheap and I stumbled across CallCentric. If you are looking for a cheap and reliable VoIP, go for CallCentric.

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Great product. Terrible service

Number 55 : FEB 3rd, 2024 : Frank

Recommended: No

I've used Callcentric off and on for a couple years. When the service is in place it works well. When you have a problem they take days to give you some direction but don't fix anything. You try to follow the instructions and they don't work. You let them know and several days later they will make another suggestion. Their help files for setting up phones are very out of date with instructions from old versions that you can't even download anymore. Once it works it works well but if you have problems it can take weeks to resolve issues.

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7 years of Excellence

Number 54 : JAN 8th, 2021 : Adam

Recommended: Yes

I have been using CallCentric for more than 7 years and I would never switch to any other VOIP provider as long as the quality of service and features remain at this level. I have 3 lines (Home, Office, Fax) and they all work flawlessly. Customer service is first class. They respond to questions within minutes or hours. I have never waited more than 4 hours for a response. Call quality is absolutely perfect and the features are much more than I will ever need. Pricing and service reliability are both excellent. I am a very pleased customer.

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Rock Solid for Home or Business

Number 53 : MAY 19th, 2020 : Fred

Recommended: Yes

Absolutely love Callcentric! Everything is month to month and their pricing is 100% free of garbage taxes/fees. Started as a residential user and now have them installed at our office. For the home: Setting up my Grandstream ATA was a breeze and I love that I can configure softphones on all of our family member's cells, so that we have the option to use the service on the go. Their features are second to none and entirely free. Call quality is as good as the Verizon landline we replaced and most importantly our entire monthly bill (including 911, 2 phone numbers, and a bundle of outbound minutes) is UNDER $10 a month. At my office: We installed a 3CX Server to replace our $900 per month PRI. Callcentric's service is significantly more reliable and w/ the 3CX System we have WAY MORE features than we had with our legacy system. Best of all, our phone bill is $600 per month CHEAPER than what we had on our PRI. We recouped our entire investment in our new Yealink Phones and PBX in just 3 months; everything from there is PURE SAVINGS. Hard to believe we are saving over $7000 a year and actually have BETTER SERVICE. Wish we made the switch sooner!

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Intentionally Misleading

Number 52 : SEP 25th, 2019 : Chris

Recommended: No

Company intentionally misleads potential customers by listing their rates as "per call" but the fine print clarifies it as per minute. The rates are horrible.

VISITOR/PROVIDER FEEDBACK:

Fred (May 21st 2020) : This review is "misleading" and seems to be an attempt to smear the reputation of a standup company. Been using independent VoIP for 15 years and HAVE NEVER found a provider that charges "per call" rather than "per minute". I find Callcentric's international rates to be very competitive and their voice/sound quality to be the gold standard of independent VoIP.

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Great service, pricing, support!

Number 51 : FEB 13th, 2019 : Vlad

Recommended: Yes

Pros: Low prices (no increases in some 8 years); Lots of features, most of them free; great billing system (can put money into your account on their secure website, so you don't have to pay every month); Perfectly clear sound; stable service, no outages noticed ever. Great, fast customer and technical service; Free calls between Callcentric customers. Cons: None. Note: I've been a happy customer for some 8 years, maybe longer, don't remember exactly. Recently, ordered their service at our second location - a vacation condo. Highly recommended.

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Great Features, Excellent Service

Number 50 : OCT 26th, 2018 : Todd

Recommended: Yes

Love these folks...switched from Phone Power, which had abysmal service, to them...the only "glitch" I had at turn-up was the port forwarding in my router for Phone Power was causing issues (and I had google searched Callcentric and my router, and this was on a blog, so I left it). Opened a ticket, they did a SIP capture, and were able to help me very quickly. Recommended to friends and family.

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Horrible Customer Service

Number 49 : JUL 23rd, 2018 : Brandon

Recommended: No

I am a telco and I.T. vendor. First impressions are poor. Upload your LOA for your phone number port and wait 3 days. Then you have to message them telling them it was uploaded, they do not check themselves even though it is uploaded through the ticket system. Which just spells LAZY to me. Then they require LOA signed in ink. As a green company we do nothing in paper if it can be done electronically, and if I can sign my documents with Docusign and credit cards are signed for digitally why would I contribute to the destruction of the planet even more by wasting paper that will be scanned in and become digital? Once scanned its not signed in ink and in my view can be tampered with easier than ink signed documents that are mailed. Off to find another provider for my customers, which there are plenty who are happy to take your call, and accept digitally signed documents.

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All Downhill

Number 48 : DEC 23rd, 2017 : Brian

Recommended: No

Had the service for about 2 years. Started out great, now it is a nightmare. I reset the ATA every week or so because it goes down. Trouble is I can go days without realizing. Customer service is brutal. I gave up.

VISITOR/PROVIDER FEEDBACK:

John (May 18th 2018) : If the ATA device was defective it's not CallCentric's fault, they do not provide hardware. I was having quality issues and turns out my Obi100 was the issue. I replaced it with an Obi200 and now have crystal clear connections.

VladM (February 13th 2019) : Service provider can't be responsible for any malfunction of your VOIP device or your phone.

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Technically excellent, customer support not

Number 47 : MAR 1st, 2017 : Anonymous

Recommended: No

I've been with Callcentric for about two years. The technical side of the service is excellent. Call quality is good, prices are the best I've seen. The customer support is actually worse than non-existent, for you to waste some time with them before realizing it's utterly futile to write to them. They do not read your tickets, and you get pro forma replies, *no matter what you write*. Believe me - you have to experience it to see. It's exactly the same as contacting the on-line customer support of a major bank. There is *NO* connection between what you write and the reply. You're talking to a robotic answering machine, which has a set of replies, and it can pick one and only one of them to send to you. I had one other particular problem with them. They have automatic anti-fraud mechanisms in place which will, if they think something is a miss, will block your account. However, you are not informed your account is blocked. You *find out* when you come to make a call. On two occasions, somehow, whatever I was doing triggered these blocks. Finding out your account is blocked *when you come to make a call* is frustrating. Understandably, they did not want to tell me what caused the block, or they would reveal information about their anti-fraud mechanisms, but this left me in a very awkward position; those mechanisms were issuing false positives. Callcentric would not tell me what I was doing to cause them, and it meant when I came to make a call I could find my account blocked and I would need then to issue a ticket and wait for the account to be unblocked. Not very satisfactory. Random denial of service. Their service was good for the time I used it because I almost never had to contact customer support. However, I absolutely cannot recommend them in any way, because their customer support is actually worse than useless. It would be better if they had no customer support - you wouldn't waste time finding out it's completely useless.

VISITOR/PROVIDER FEEDBACK:

VladM (February 13th 2019) : I've been a Callcentric customer for about 8 years, maybe even more. Contacted their technical support by opening a support ticket from their website. Their response has always been very prompt (usually the same day) and very helpful. Solved all the small issues I had. Never had any serious problems though.

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