Comcast Reviews - Page 6 of 10

2.3/5

Average Rating

Number 44 : SEP 6th, 2012 : Nick (PA)

Recommended: No

I don't know how this company is still in business, the customer service is horrible the equipment is cheap and they continue to make and break empty promises. This company either needs to be dismantle from the highest parts of management on down to their very disrespectful floor managers or it needs to just go away all together. The very worst part of this is nothing will happen, they will continue to make money and thrive even though they continue to screw people over. Comcast in my eyes represents the lowering expectations and greed of today's American society. If you're with them, leave them, if you're thinking about getting them, DON'T!!!!!!!!!!!!!!! Save yourself the headache!!!!!!!!!!!!!!!!

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Number 43 : SEP 5th, 2012 : Elize (CA)

Recommended: No

Comcast consistently overcharges for their services. I was on the XFinity triple play contract priced at $99.99/month + taxes and equipment fees(a total of $122) until I considered switching to a different carrier earlier this year. At that time, the new carrier initiated a port of my phone number which caused my contract to be broken since I was no longer signed up for all 3 services (phone, internet, and cable) with Comcast. After talking with Comcast and realizing that I could trim my services and still get a competitive price with them, I decided to stay with Comcast. That's when the problems began. From May to September, I started getting astronomical bills ($177, $208, $186). When I repeatedly called Comcast customer service, they informed me that I needed to get back onto the $99 XFinity contract to stop being billed for each of my 3 services separately. Each time I spoke with customer service reps, I repeatedly agreed to all the terms and conditions(99 for the first year, 119 the second year, 2 year contract with early withdrawal penalties) and got off the phone with assurances that *NOW* I was signed up for the $99 plan again. Except that each month I continued to receive the same astronomical bills. The promises of crediting my account also were fruitless since I've seen no money credited back to my account AND have still not been put back on the $99 plan. Once, twice - a mistake. This is repeatedly a problem though - and each time the new rep and the supervisor promise it will be different because I'm *DEFINITELY* added to a new $99 contract. Except it never happens and I continue to be overbilled. If I'm generous to Comcast, they have overbilled me at *LEAST* $267 since May and there is no end in sight. They also have no plans to credit me anywhere close to what they have overcharged. I plan to leave them now because enough is enough - Comcast is purposely overbilling with no attempt to accept responsibility.

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Number 42 : SEP 3rd, 2012 : Nyck (LA)

Recommended: No

sadly because comcast takes up the entire grid providing everyone with internet here that no other internet provider offers internet in my area. except att an their prices are even worst than comcast. if it wasnt for them being the only provider, i would have switched long ago. Comcast sucks!! enough said.

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Number 41 : AUG 20th, 2012 : Jerry (NJ)

Recommended: No

My experience was horrible with both the quality of service and the customer service. BUYER BEWARE!!!!!!! Please understand they will take your money and wont give you the speeds your paying for! To get on the phone with someone to help you out will also be nearly impossible. Thank god there are other companies in my area.

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Number 40 : AUG 16th, 2012 : Olivia (PA)

Recommended: No

Where to begin... After having slow internet speed with Verizon in my husband and I's first home we decided to transfer to Comcast. I believe this was the biggest mistake we could have made! We have had Comcast for a little over a month now. For some reason, all of the cable lines running to our home were cut so Comcast had to fix the problem before we could get internet. In one week, we had scheduled for three different technicians to come to our home. Well, the first appointment was missed, so we called that day after the scheduled time.. We were told that they had cancelled our appointment and rescheduled it WITHOUT TELLING US! So we waited about 3 days later for our second appointment.. No one showed. We waited a couple hours past our appointment time and finally someone showed, however he was not doing what he was scheduled to do! We called Comcast and told them of our problem that the technician did not know how the first appointment was missed and so he was working on preparing us for the third appointment instead of the second. They told us that they were at fault for not communicating to that technician. Finally the third appointment day came, and no one showed! We were so frustrated at this point that we called and spoke to the highest person up about what all has happened and demanded for their Comcast Customer Guarantee ($20 for each missed appointment) and she said that $60 would be given to us and deducted from our bills. Being a little satisfied after that phone call we waited about one more week until the last technician could come out and fix everyone's problems. This man was very disappointed with our service so far and therefore did more than what he was supposed to do and admitted that Comcast has horrible communication with their technicians. So, for about two or three weeks we had fantastic wireless internet speed until about a week and a half ago our internet speed has been incredibly slow. We have made several (9) phone calls to Comcast and every person reset our modem and told us that they do not know how else to help. Finally, we demanded for a technician to come out and check our end of everything. When he came out he stayed for about an hour and a half checking to make sure that nothing wrong was coming from us. He checked both of our computers, our router, and our modem. He even gave us a brand new modem for free just to ensure that nothing was wrong on our end! When he left he stated that the IT department that Comcast works with created the problem and he sent in a ticket that would be corrected within the next 24 hours... Well, here we are 72 hours later with incredibly slow internet. For about a week and a half we have had a download speed of between 0.08-0.26 (when we are paying for 24.0) and an upload speed of 4.5 (when we are paying for between 3-4). After the 24 hours was up, we called Comcast and was forwarded to the IT department who was supposed to fix the problem they created. From India (where the IT department was based out of) we were told that they needed the right to charge us in order to discover where the problem is. I could have screamed! Both my husband and I had to talk to the IT department, who was very rude and inconsiderate. He said they saw the problem but the fact that we called him was because that we had the problem that they had to fix. We very politely told him that we were told that they created the problem and therefore we should not be charged for them to fix the problem that they created. After being interrupted many times from this man we asked him to forward us to the highest possible person with Comcast. We were sent to the automatic voice when you call Comcast at the very beginning without the man saying a word to us before he left. We called one last time and they said that they would send out a technician... to do the same thing that was done 72 hours ago.. Oh! and the $60, guaranteed by a higher up at Comcast and the Comcast Customer Guarantee, was still never given to us... almost two months later. We cannot deal with this any longer, especially given that our college courses start in only four days! We won't even be able to download our class lectures with this horrible service. It is time to cancel service with Comcast NOW.

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Number 39 : AUG 10th, 2012 : Tee (GA)

Recommended: No

I hope Comcast falls off of the face of the earth. Their customer service is a disgrace to mankind. Horrible! Run.... really fast.... away from this cable mafia. I'd rather watch fuzz on the television than deal with Comcast! Use another company. I canceled my "service".

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Number 38 : JUL 14th, 2012 : Roger (CA)

Recommended: No

We're paying for 12Mb/s internet download speed. In the late afternoon and evening, the speed goes down to 1-3Mb/s, sometimes lower. Very very poor, we couldn't "cut the cable" if we wanted to, not enough speed to stream much of anything in the evening. It's been this way a long time now, the fact that we have no realistic alternatives is all that keeps us with Comcast. If we could get a reliable 12Mb/s at twice the price, we'd be happy to pay for that. I don't know how the Comcast employees sleep at night, but they don't appear to have a problem with this situation. Seems like Comcast has a conflict of interest, being both cable TV and internet supplier. Cable TV is their real moneymaker, so if they can keep internet speeds low during prime time, they keep their cable TV customers. Terrible for the consumer, great for them.

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Number 37 : JUN 21st, 2012 : Bill (TX)

Recommended: No

Customer service is terrible. Never call them unless you have 2-3 hours to waste. Due to the monopoly of internet availability in my neighborhood (and many others around the US) they don't care to fix anything wrong with their customer service. Last time I called they told me I am in a 2 year contract which I was not! I had to wast another hour of my life with their moronic customer service to have them talk to each other through notes on my file that I am not in a contract. Disgusting....

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Number 36 : JUN 16th, 2012 : Mike (GA)

Recommended: No

Fast internet with great speeds, too bad it drops service for minutes at a time constantly throughout the day, and that's on a good day. If you want reliable internet this isn't the ISP for you.

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Number 35 : MAY 20th, 2012 : J D (TX)

Recommended: No

I've been using DSL, Broadband, wireless... for years. This is the very worst speed and reliability I've had since dial-up. That's what it reminds me of - dial-up. Comcast's equipment is crap, and their service is crap. If you can avoid using them, do.

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