Comcast Reviews - Page 8 of 10

2.3/5

Average Rating

Number 24 : MAY 5th, 2011 : Frustrated (TX)

Recommended: No

Transferring service you thought it would be easy, with Comcast/Xfinity...NO WAY! I call them to transfer service, they show up but then, nothing works, no internet, no tv, no phone line. Call to let them know, another appointment scheduled. Well the idiots put a contact phone number as the old Comcast number to call. Now if we were transferred service, given a new number and we're having technical issues, who in the right mind would call the old number, even the new if it's not working especially if a cell phone number was given. Only Comcast! The tech called but because he called the old number, he cancelled the appointment and then we're the ones to suffer without service because of lack of communication. We've been taking half days off work here and there to get this together. This will be the 3rd time now to come out and I call again this morning, if I didn't I wouldn't have known there had been another appointment scheduled. Talk about lack of communication! If they don't get this taken care of...I'm cancelling the whole thing!

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Number 23 : APR 25th, 2011 : Mark Sturges (TX)

Recommended: No

I had trouble conecting, it kept going out called comcast and they sent someone. He couldn't fix it. "problem was at the box outside and we need a new cable. He ran the cable from the box (it's in the park in back of our yard) to the house and said someone will be here within 24 hours. Someone came wile i was at work but did not burry the cable. or fix box. called comcast again -we will get someone there in 3 days. ok, hurry because this cable is a trip hazzard laying on the ground in a park. Nobody came. Called comcast again told them the situation, asked to speak to a supervisor the guy put me on hold and after about an hour the phone hung up. Called comcast the next day - ok we will get to the bottum of this they said. a supervisor will call me back within 4 hours. not a word. called again. the only time to have someone come out was Easter Sunday. so had to move the kids egg hunt to another relatives house and wait for comcast they never showed. after being warned several times by the homeowners assoc. about the wire in the park i get a fine $125.00. Call comcast again my apointment was moved to Monday. still i could not talk to a supervisor. finely a supervisor called me and let me explain the whole mess. she was nice and said they will send me a form to take care of the fine, not charge me for the internet for this month, and make sure they keep their appointment to bury my cable and fix the box. Well it's almost 8pm and again a no show from comcast. I must be a sucker because i have not called another company yet. but I will as soon as comcast fixes this one so i can look things up on line.

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Number 22 : DEC 25th, 2010 : MilitaryFromWashDC (IL)

Recommended: No

Bandwidth from my Suburban Northern Virginia area with broadband high speed internet provided by Cox Communications at monthly cost of $49.95 month. 15.80 download Mbps 10.28 upload Mbps Bandwidth of my PC at Barrington, IL home with broadband provided by Comcast is 1.40Mbps download / 0.37 Mbps Upload Upload/download speed test was conducted on both occasions using same speed test site.

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Number 21 : AUG 24th, 2010 : E. Burgos (CA)

Recommended: No

So far my internet service drops everyday at least 10x, especially at night. We have called Comcast numerous times but they always blame it on the router. The router is brand new. We have called the router tech support to find out why the service is dropped and they tell us that the router is in perfect conditions, upgraded and that if the modem is not giving a good service then we get can not connect to the internet wirelessly. We have even connected our pc's directly to the modem, and when it does connect, it is so extremely slowly, that we give up. Comcast tech support are like robots. They do not go one extra step to help customers; we go through the same steps over and over again and as soon as we hang up, the service drops. I think that Comcast would be a more reliable provider if they would admit that they are having technical difficulties but they do not. I am doing my search to see if i can soon change to another provider that can give us a reliable and efficient service.

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Number 20 : MAY 17th, 2010 : Tom Harford (CO)

Recommended: Yes

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Number 19 : MAY 7th, 2010 : Ssbj (MI)

Recommended: No

My service began giving me problems in 2008 after 5years of comcast services, comcast was called several times, and to no avial, either the phone, cable or tv would not work half the time, after several service calls, finally as a resort turned it over to the FCC, and guess what, Yep comcast finally decided to contact me and repair the problem. However it has left a bitter taste in my mouth toward the company and if it wasnt for them having monoply in my area I would dump them out the door. I cant get DSL or any other service short of dial up in my area.

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Number 18 : MAR 19th, 2010 : Neil Leibowitz (FL)

Recommended: No

Add me to the list of those who have been "led astray" by DECEIPT courtesy of Comcast. I received a call from a ComCast telemarketer 2 weeks ago (Feb, 2010)--we talked about my current service phone Company DSL as opposed to Comcast. he gave me examples of packages--and we talked further as I was a little hesitant of changing ISP as i NEED 2 computers to be networked & share an Internet connection. The Telemarketer assured me the "transition" would be smooth & there would be NO charge for Installation--plus the price was "Right". So against 'instinct" I agreed. The service call took place as scheduled this morning with the installation guy prompt. After laying some cable & making the necessary connections, computer #1 was online & going great. HOWEVER, computer#2 seemed to be having trouble signing in to messenger. It turned out computer#2 was linked to an Ethernet switcher, but when the DSL was disconnected, so was the Modem/Router unit. Ergo, NO "connectivity" for computer#2. Then the installation guy said "well, you need to buy a Router"---"REALLY? No S**t, Sherlock", was my first thought. I tried repeatedly calling, chatting online with Comcast--even called their "Corporate Office? and spoke to a woman, whom the second time I spoke with her (3 hours later--didn't REMEMBER me until I started re-hashing the story"). The up-shoot was Comcast could send a Technician with a Router--but it will cost $149 to install--I told them I didn't NEED to for the Tech to install it, I'd do it myself. They WON'T send him over to simply "drop off" a Router. My second suggestion was I'd go pick up a Router at one of the local Comcast Centers--but they didn't HAVE any wireless Routers at their local Centers. My THIRD suggestion was to go to Radio Shack, etc buy a Router & get re- imbursed/compensated by Comcast--but they're not "authorized" to do this. However they ARE "authorized" to MIS-LEAD you into thinking that install is free & then inform you that you need a Router--which will co$t $149 to install. I have left messages online chat & over the phone for someone to get back to me --talked (supposedly) to the Secretary to the President--who said she would "escalate" my complaint --but STILL haven't heard from them. So, I'm taking matters into my OWN hands by filing this review, then will make a report to Better Business Bureau--Re: "Bait & Switch" tactics & then will look for ANOTHER Phone/Internet provider & DUMP Comcast where they belong--in the TRASH!

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Number 17 : MAR 5th, 2010 : Jax (IL)

Recommended: Yes

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Number 16 : FEB 22nd, 2010 : J_cricket (CA)

Recommended: No

Throttled. Usage cap. Not allowed to use the service you pay for. Drops service completely when throttling. Can not use with VOIP. Can not be used with any streaming services (Netflix, Hulu, etc). In brief, if you exceed 70% of your throughput, they throttle you for 15 minutes. You must remain below 50% of your contracted throughput for the throttling not to be in effect. Further, there is a 250 GB / month usage cap. To me, that's false advertising. I am limited to 50% of what I am paying for? If I exceed 50% of what I'm paying for then my traffic is throttled or stopped? Further, I see nothing about the cap in my signup papers. My recourse? Find a lawyer (yeah, right) or find another service.

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Number 15 : FEB 9th, 2010 : J Trammell (GA)

Recommended: No

After 13-months of service failures; no Internet, phone not working, etc., and constant calls to 'Customer Service,' (which is a joke) - finally had a trouble shooter come to my place. Each and every time I called Comcast, it was never their issue - it was always the modem or something. I finally asked them...well dang! - are you guys buying defective modems from China or something because that is always your answer to my service issues. Well, the trouble shooter found out that it was shoddy installation. The original installer did a TERRIBLE job...the trouble shooter open one of the jacks and found that one tiny, tiny, tiny wire was hanging on, trying to make a connection. Yeah...the modem alright. I hate this company's service.

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