Community Phone Reviews - Page 2 of 4

2.2/5

Average Rating

Community Phone, not recommended

Number 25 : MAR 16th, 2024 : Logic

Recommended: No

My opinions are based on my individual experience and are expressed for the purpose of helping Community Phone improve their services and policies. We used their service for a year. The initial setup was difficult, in that they did not give us a local area code and we had to work with their customer service to get that setup, it took weeks and required additional hardware. We also found that the sales team didn't tell the whole truth about their services. For one thing, they said they offered long-distance calling, but it was very difficult to make long- distance calls. You needed to essentially use a calling card that was for purchase at an additional cost. This was greatly inconvenient and required additional steps for making a long-distance call. Also, when we ended service, we were charged for the equipment, even though we returned it. They stated we did not return its back battery cover of the main unit and it had 2 small scratches on it (which we did not notice when we sent it to them). Prior to their charging us they agreed to let us send them the back cover to avoid the $100 fee. But then, a few days later they emailed and used the 2 small scratches on the unit to deny the refund even though we already took steps to send them back the missing cover. Overall, I would not do business with them again.

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Not to be Trusted

Number 24 : OCT 12th, 2023 : Duncan

Recommended: No

Tried Community Phone and their service was horrible, they use an A-I that does not recognize incoming calls from friends so it drops the calls. Cancelled service after a week and was told (after prepaying for a years service) NO REFUNDS! This is no way to operate and I will never recommend these people to anyone. They are very friendly at first but once you have a problem NO CUSTOMER SERVICE.

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STAY FAR AWAY FROM THIS PROVIDER

Number 23 : SEP 13th, 2023 : Elise

Recommended: Yes

I would stay away from this provider at all costs. They do NOT care about their customers. I am without service since Monday, and they will not deliver a new device even though they CANNOT determine why I have no service. They said they would ship a new SIM card on Monday, and now they say it will be NEXT Monday until it is shipped. They also REFUSE to send a new device until I receive the SIM card to see if that solves the problem, which means if SIM card does not activate the phone, I have to wait ANOTHER WEEK WITHOUT PHONE SERVICE for the new device to arrive. THEY LIE to you and then act like its no big deal. DO NOT USE THEM AS A PHONE PROVIDER. Four representatives have LIED To me AND do not care I will have no service for over a week. Its totally disgusting. Their whole company is nothing but a SCAM!

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Happy for my service

Number 22 : MAY 23rd, 2023 : Connor

Recommended: Yes

I am happy for my service at home and the phone service is dependable and reliable. During a recent power outage and weather threat, my phone continued to work at home.

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Immediate savings

Number 21 : MAY 23rd, 2023 : Dig

Recommended: Yes

The installation was simple, immediate savings versus my previous carrier. The rep I spoke to talked me through everything in detail.

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Very patient reps

Number 20 : APR 27th, 2023 : Carol

Recommended: Yes

Extremely patient with our setup and greatly appreciated! Our service is running smoothly. Happy customer.

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Awful

Number 19 : APR 8th, 2023 : Dave

Recommended: No

They are awful. Terrible. Very bad. Stay away. Their network is totally unreliable. I have had problems in getting the most basic things to work.

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Didn't Give Me a Refund

Number 18 : MAR 24th, 2023 : Deborah

Recommended: No

After giving Correct send to address, the package had wrong address and got lost in the mail. Requesting a refund and cancellation of their ongoing service. Haven't received my refund yet!

VISITOR/PROVIDER FEEDBACK:

Victoria (December 13th 2024) : Never got my phone, still they charged me $100 and they charged me $49 per month and $495 for the year. Like I said, never got the phone.

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Awful!

Number 17 : JAN 14th, 2023 : Ashley

Recommended: No

Had this base and plugged in for a week! Sent it back and paid a ridiculous amount, was told I'd get a refund (partial) once the base returns. Then was told the base didn't pass any of the "tests", absolute garbage. If I could rate this 0 stars I would.

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Horrible service

Number 16 : DEC 16th, 2022 : Linda

Recommended: No

This is a scam. They tell you that you can cancel at any time. They charge you extensive fees for canceling. You have to pay a large amount to send the base back. They keep what they charged you for the base even though it was never used. The account was canceled before 24 hours. Never had a phone number. Nothing. Yet they expect you to pay for full service.

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