Community Phone Reviews - Page 4 of 4

2.2/5

Average Rating

Beware of coverage

Number 5 : FEB 21st, 2022 : KEITH

Recommended: No

I was looking for a replacement for my landline service because we have been told that copper line service is being phased out. I called Community Phone and they told me that I would be able to use it at my address. The same day I received my base, and my phone number was ported from AT&T to Community Phone. Needless to say I had no signal at all. I told Community Phone that I needed to port my number back to AT&T. To make this short, after going back and forth between AT&T and Community Phone I was not able to get my phone number back. So beware and make sure you have good coverage before switching to them. I am very upset. My cell phone coverage is not the greatest where I live, so I really needed my landline. I also have to pay shipping to return the unit to receive my refund.

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Quoted rates a mere fraction of actual ones

Number 4 : JAN 11th, 2022 : Peter

Recommended: No

Quoted one-cent-per-minute rate, but actual rates many times higher. They started service ten days too early, leaving device outside my uninhabited residence. I cancelled service immediately, and company promised to refund my shipping costs to return device, but then refused. Unbelievably bad!

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Worked for 2 months

Number 3 : JAN 4th, 2022 : Jill

Recommended: No

This company charged me $100.00 for their base unit, and $42.00 per month for "landline" service, which I thought at first was a good deal, until about 10 days ago when I could no longer make or receive calls. And when I complained in an email that there were no human beings to talk with about my issue, I was told that many of their customer service people were in a "natural disaster zone", and the company was in the process of trying to hire new personnel. Canceled the service.

VISITOR/PROVIDER FEEDBACK:

Clark (January 15th 2022) : If you file a dispute on the charges with your bank, you should be able to get a refund. If you used a debit card. Or a credit card.

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They SUCK

Number 2 : NOV 13th, 2021 : Cindy

Recommended: No

My mother just passed away. Before that she did not like the black box from Community Phone because it shut down on its own and seh would not have service a whole day until I was able to get over there and power it down and then back up to fix it. It was still working when I packed it up and returned it to be refunded. Then Community Phone said it was not working, which is not true. Now i know what type of company they are! And I can guarantee what they will do is refurbish that box I sent in for my mom and turn it around and send it back out for another buyer.

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Horrible and a rip off

Number 1 : OCT 11th, 2021 : Rosa

Recommended: No

They are a rip off, the phone doesn't even work. You don't want to purchase this from Community Phone, they will go in your account and take money out . I got the phone it never would hook up. I called them several times with no luck. I asked for a refund I never received any and they continued to take money out of my account.

VISITOR/PROVIDER FEEDBACK:

Clark (January 15th 2022) : If you had filed a dispute on the charges with your bank, within 30 days or so, you should have been able to get a refund. If you used a debit card. Or a credit card.

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