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Globalphone Corporation (also known as Gphone) is headquartered in Falls Church, Virginia and was founded in 1995. It is a privately held company and is debt free.
Globalphone provides VoIP related services to businesses in a few different forms, including a hosted solution, SIP trunks, fax, conferencing and a variety of phone card services. It uses Broadsoft platforms to handle all of its switching needs and has relationships with many of the world's largest carriers such as Level3, for origination and termination.
The hosted PBX service promises to deliver 99.99% uptime availability and has mirrored geographical displacement and redundancy for its PBX servers with automatic failover, in the case of a disaster.
Service is offered on a month-by-month basis so customers are not locked in to expensive contracts. A 30-day money back guarantee provides additional re-assurance for customers. Shared minute plans are available where you pay a fee for each user and then add on blocks of shared minutes. An unlimited plan is also available.
Globalphone has a number of guides on its website for customer support but also has email and phone support, with the latter providing a 11 hour window Monday through Friday and also an 8 hour window on Saturdays as their main hours of operation.
The Gphone hosted service offers a wide selection of features and most are free of charge. For a full comprehensive list of the PBX features offered, we recommend you visit our feature comparison tool.
The SIP trunk service supports the G.711 and G.729 codecs and is compatible with a wide variety of PBX equipment from vendors such as Cisco, Mitel, Shoretel, NEC, Fonality and many more. Gphone can provide SIP gateways from Cisco and Adtran for those with legacy PBX equipment (i.e. based on POTs and T1s).
A more advanced web conferencing service where you can share presentation slides and other multimedia is an offered feature for a small additional monthly fee. You can also chat and record and play back meetings. Call recording is also offered as an additional feature for a small monthly fee.
Basic eFax service is offered, removing the need for antiquated fax machines in your office.
Phone cards of the PIN and PIN-less varieties are available for low rates to over 80 countries. The PIN-less option utilizes your existing cell phone, which is great for those needing to call friends and family overseas.
There is no indication of price breaks on the website as you increase the number of phone lines. Many providers offer tiered pricing based on the number of phone lines. However, price breaks may be available to larger customers and it's worth a call to check what price breaks might be available to you.
A basic eFax service is offered (i.e. fax to email) but at an additional fee and many providers offer this for free.
Hosted
SIP Trunks
Calling Cards
Globalphone has been in the VoIP business for over 20 years and has an impressive list of customers. It offers a wide variety of phone services that cover the needs of most businesses.
The hosted service is competively priced for the feature set offered. There is no obvious break in pricing on their website for increased number of phone lines, though no doubt this could be negotiated if you request formal quotes.
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