GoToConnect Reviews

4.5/5

Average Rating

Ripoff Artists! Liars & Gougers!

Number 131 : JAN 15th, 2021 : Phillip

Recommended: No

I kept the same phone service for the last 20 years even with the providers being sold 5x including Jive Communications and now the last is GoToConnect. Out of nowhere and without any notice they raised the price of my service +40%. When I contacted them, they admitted this and rolled me back to my previous pricing and told me they would not raise it again but one month later, price back up so I am now looking for a different provider. I would not recommend this company...they are no longer Jive Communications...GoToConnect are not a company to rely on or trust!

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Terrible Communication... From a Communications Company

Number 130 : APR 10th, 2019 : George

Recommended: Yes

Pros? Nothing Cons: Sales people are no help after a sale. Company not interested in helping after sale. Support cannot access any information because departments are segregated. Paying for service even though we were promised a free month of service. We have been billed for service that we do not have set up.

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Were Good, LogMeIn take over a mess

Number 129 : AUG 9th, 2018 : Claire

Recommended: No

We were super happy with JIVE but since their take over by LogMeIn we have had nothing but issues - and that was 4 months ago! First they changed the platform mid tax season and actually took us down for a whole day. And since then we have had phone issues, line issues, set up issues. Today was the best, our lines were crossed with medic alert. I am sure that made the callers happy. So until they resolve these issues we will not be providing a good review.

VISITOR/PROVIDER FEEDBACK:

Mia (January 15th 2020) : Were you ever able to fix this issue?

Claire (January 15th 2020) : Yes we were able to finally get it resolved but it took months. The platform seems to have now stabilized but it was just terrible there for about 3 months on switch. They changed the platform, the billing, the online interface but gave no one any advance notice nor forethought. As an accountant having my phones go down in the month of April was horrible. The company "made it right" by reimbursing for services however lost calls are lost calls. I can tell you now that they have implemented some new changes that I do like and they obviously listened to us - their app now allows me to use my cell phone as an extension of my system so I can call staff on extensions while out and about and clients can call the office and the call comes through to my cell. Nice feature for sure.

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Great Customer Service

Number 128 : FEB 14th, 2018 : Megan

Recommended: Yes

We are really happy with their customer service. I wish we would have switched from Comcast a long time ago!

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Needs Improvement in Features

Number 127 : AUG 3rd, 2017 : Scott

Recommended: Yes

I've already been through RingCentral and Vonage. There are key features that are critical to doing business such as a good desktop App that can act as a communications control center. Jive's is absolute garbage. It is meant only for inter-company monitoring or phone usage. The thing is it's dealing with the customers that are important. Being able to see who's calling in, listen to voice mail messages, see faxes coming in, etc. None of this is available with Jive. Both RC & Vonage had this. RC used to have an excellent desktop App but discontinued it and forced a beta that was terrible on all their customers. It could do everything mentioned above and send faxes, listen to voicemails being left while being left and allow me to pick up the call (call screening) drag and drop voicemails and faxes into files and emails and lots more. If RC hadn't dropped theirs, I might still be with them. The rest of their service was fraught with problems. As it is now, to see needed things like voicemails and call logs, you have to log into a portal that takes more time, has a higher learning curve and covers up too much of the screen. Believe me, there's nothing like having a smaller good communications control center where you can do almost everything that is only on the top right of the screen and pops to the front of everything with an incoming call that tells you who is calling and you can decide right there what you want to do with the call. Absolutely none of these features are available on Jive. The App is useless for helping me do business with my customers. They are trying to build their own App but god knows how long until anything would be available. Jive needs to license a 3rd party App, preferably the old RC App until they get theirs up to some functional usefulness. They won't do anything unless enough people request it so I ask that anybody reading this review request Jive find a good 3rd party App until theirs is well developed. Oh and their fax is weak. They recommend sending no more than 4-5 pages and tell me that faxes could take 5 minutes to an hour to make it to the client. That is next to useless. Too many customers can be weak on technology, particularly older and only use faxes or have to wait for their kids to get home to help them with email. Contracts and reports are often much more than this, much more. Many government offices won't use email because they can be hacked and require faxes to send them documents. Jive says I should accept this because it's a free service. They may not have a separate charge for it but they are charging in their other fees. No business does anything at a loss. Again, they should make their fax more robust and efficient or license a 3rd party fax service that can handle the workload. Another bad thing about their fax, it works via email. It is cumbersome. You have to remember all sorts of information to put into the send to and subject. If your fax needs a cover sheet you still have to attach it. You have to attach these to the email and send the email that is very limited in what it can handle and can take as much as an hour to send to your client or receive. It would be better set up to have a functional desk top App where you click on a fax icon and just fill in a cover sheet, attach whatever you need to attach and send and one that works faster. Failing having it available in the App, at least have this in one of their portals. If you send the email with a message the recipient will never receive it, only the attachments are faxed. Jive is like so many other technology companies, including RC and Vonage. They make it convenient for them and forget what their customers need. They will consider your ideas and suggestions but only if enough other requests come in. Jive has the telephone basics right and seem like a good company but one that needs a lot of improvement to be truly functional for real business use. They're worth a try but among the first things you should do with them is request they implement 3rd party fax and desktop Apps until they get their own up to a level of usability. On the great side of Jive, their tech support is 24/7/365, lacking in other providers, and their support so far has been great. Their pricing is more reasonable. But how important is the pricing if it's lacking too much in other key areas? Just to be clear, I will never go back to RingCentral, their service and support are terrible. I'm not a big fan of Vonage either. If Jive can become more functional, initially by deploying 3rd party desktop App and a more robust 3rd party fax service, they have a lot of potential. Everyone I've spoken to there is awesome, particularly in support. The more people who ask for these improvements, the more likely they are to request them. Ask them to find the RingCentral desktop App that RC no longer uses and if they deploy it, you'll love it. I believe if enough of us ask for it, they'll get it for us. Oh, and they also force us to use the Google Chrome Browser. I'm a fan of neither Google who saves all our information nor of the Chrome browser.

VISITOR/PROVIDER FEEDBACK:

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What Features?

Number 126 : DEC 1st, 2016 : Ron

Recommended: No

Started out great, but little by little, Jive is abandoning features. Click-to-dial was there, now it's only available in Chrome. The desktop app is a complete joke. compared to others. Jive's system is just a cloud-based PBX with very few significant features. The user portal can only dial internal numbers. We started shopping thanks to the loss of features, and were shocked to realize how backward Jive really is compared to several other players. You can do WAY better, for less money, elsewhere. Bye (don't buy) Jive.

VISITOR/PROVIDER FEEDBACK:

Kurt : December 23rd 2016 : Thank you for the insight. Can you recommend other companies?

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Good Price, Phones down too frequently

Number 125 : OCT 21st, 2016 : Fernando

Recommended: No

Great customer service, great price but too many outages. They claim 99.9% up time, I have an insurance business and my phone has been down too frequently. Today they claim a server is down affecting the east coast, my competitors have service, I have internet and no phones. Sorry, even though the price is right I am looking for a different alternative. Bye bye Jive.

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Easy setup

Number 124 : FEB 18th, 2016 : Walt

Recommended: Yes

Point and drag setup, doesn't get much easier. Saved over half on our monthly phone cost. The android app sucks though.

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A Quality and Cost Effective Company

Number 123 : FEB 18th, 2016 : Bob

Recommended: Yes

Jive Communications has an excellent customer service department, all located in Utah. They have 3 levels of service to include VoIP Engineers who tackle technical issues.

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They try... just not always succeed.

Number 122 : NOV 20th, 2015 : Ryan

Recommended: No

I am in a business (insurance) where I rely on the phones. My Jive service has been down no less than 4 times and have had intermittent service another 2 or 3 times in the last 60 days. There is no way they are meeting the 99.9% standard they set (unless they are counting non-standard business hours... like overnight). Everytime I ask about what is going on... I get a long jumbled email about the specifics and technical aspect... which I don't care about... I want resolution and not your technical specifications. And when they are down... they normally are not down for 10 or 15 minutes... one time it was 7 hours!! Another, it was 3 hours. I asked for service compensation (as I need to be on the phones and am losing money when I am not)... but they seldomly comply to those requests (i.e. service credits for the down time). I am beyond frustrated... and will probably drop them soon.

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