GoToConnect Reviews - Page 10 of 14

4.5/5

Average Rating

Jive Communications Review

Number 41 : JAN 31st, 2013 : Megan

Recommended: Yes

Jive Communications provides outstanding customer service...I cannot say enough about their kind, knowledgeable and friendly employees...keep up the good work! The only con I would say is figuring out a better way for internet service providers to work more one on one with Jive's representatives so that installation of needed equipment is done once and does not interfere with business through poor quality phone calls. Better communication between the two would make this company an A+

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Great Service

Number 40 : JAN 22nd, 2013 : Michael

Recommended: Yes

Our small startup has been using Jive for a little over a year now, and everything has ran smoothly. The call quality and functionality are great and the customer service is really on top of their work. Everytime we call in and ask for something (call forwarding, changing the voicemail password, etc) they've done it right away. The only issue is that sometimes you hear a little overlap between the 2 phone lines we have (one that is not Jive), and that gets a little distracting

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Jive Rocks!

Number 39 : JAN 11th, 2013 : Boro

Recommended: Yes

- Best in class customer support. - Excellent technical support. - Extremely easy setup and staff provided guidance. - Web interface is user friendly and differentiate Jive from other providers. Firstly I went with Nextiva and faced issues that pushed me away from them. Then I contacted Jive and they?ve been able to address all of my concerns. I am with Jive three weeks now and I don?t regret my decision to go with them. They are definitely the best.

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Excellent service, fantastic product!

Number 38 : JAN 11th, 2013 : Brian

Recommended: Yes

We searched several websites and Jive always came up rated in the top 5 and I see why. PROS: I own two businesses, and I've realized great service is incredibly hard to come by. Jive's service has been impeccable, I love that aspect. As far as the product, we purchased 5 phones including the base, great quality and we now own them as opposed to leasing, which is nice. I was nervous about the phone line quality, but it has met my expectations. The best part of Jive's service is the portal where you can completely customize your call flow including initial greeting, hold music, voicemail boxes, extensions, call routing, etc. AND, it's all included in the price, no hidden charges. CONS: I did not love the fax integration. Faxes come in to our email, which was great because we could choose to print, forward, etc. But outbound faxes was less desirable. This is not Jive's fault, it's just the nature of the VOIP beast, so we simply routed our fax number back to a traditional analog line. Overall, service is wonderful, product is great and we couldn't really ask for more. We have referred the company to several industry cohorts, way to go!

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Jive is terrific!

Number 37 : JAN 3rd, 2013 : Michael

Recommended: Yes

I own a small business in Manhattan and have been using Verizon for 8 years. After a particularly frustrating customer service encounter, it just seemed as if there had to be a better alternative - and also a cheaper one. A friend suggested Jive and they're everything I've been looking for, and more. I'm now paying a fraction of what I was paying with Verizon for infinitely better service. I have not noticed ANY difference in call quality - and now I have extreme functionality (like having voicemails e-mailed to me as they come in and a customize-able auto-attendant) and I really just couldn't be happier with the choice I've made.

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Pretty Good Service

Number 36 : DEC 13th, 2012 : Steven

Recommended: Yes

After dealing with At&t in the past, I have to say that Jive takes the cake on with Service as well as Customer Service. They are a few minor details that I would like to see change, like having customer service rep avaliable 24 hours a day. But other than that Jive is great! They always answer my questions in a quick and helpful fashion. Plus it is nice to actually talk to someone who knows what they are talking about. Kudos to Jive and there Great team keep up the good work.

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Great Service and Speed

Number 35 : DEC 11th, 2012 : David

Recommended: Yes

I feel this was the best customer service experience I've had. The speed by which they set my account up and sent my equipment was amazing.

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Simply the Best!

Number 34 : DEC 7th, 2012 : Scott

Recommended: Yes

I am a business owner who owned his own telephone system. I spent $11K on it only to find it had devalued to $1K a few years later. I began a search for a hosted option and settled on Jive. I have used Jive for several years now and could not be more satisfied. In addition to the standard features once would expect from a hosting company, they one of the only companies that offered call queuing, which for my business at the time, was a necessity. Their pricing is excellent and the support is stellar. You can't go wrong with Jive!

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GetJive is not ready for business use

Number 33 : OCT 31st, 2012 : Arlo

Recommended: No

I've used GetJive for about 4 months. The call clarity is good. Not great, but good. There is often a lag in the conversation, but it usually does not affect calls The main issue is outages. We've had several. Usually they are short, just 10 or 15 minutes, but we've had one that was 2 hours and one that was 10. Apparently, they only have one data center and if there is a hiccup there, you are toast. During the 10 hour outage, I lost about $5,000 of business and the damage to my business is certainly greater. During the outage, I received 8 emails that there was a problem with the service. I also received another 9 that said services were fully restored, but it actually took another 5 hours before service came back. We called for support, but were not able to get ahold of a live person for the first 6 hours. When we did get a live person, they told us to just wait for 30 more minutes. It was not possible at any point in the outage to get an ETA for when the system would be back online. If you are able to run your business not knowing if your phones will work, then GetJive is for you. But, if you are like me and cannot have your phones be out for more than a few minutes, then RUN, RUN, RUN from GetJive. Under no circumstances would I recommend GetJive to a friend. In fact, I would be happy to sit with them and would spend hours if needed to talk them out of it.

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REAL SUPPORT

Number 32 : OCT 9th, 2012 : Drew

Recommended: Yes

I spent hours upon hours reviewing options after leaving Ring Central.... TAKE MY ADVICE AND GO WITH JIVE! You will NOT find better pricing and people who actually understand you and can help you when you call them. You will not be dissapointed. I have no other reason to say this except for that I am so happy they actually delivered what they said they would!

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