HughesNet Reviews - Page 4 of 9

2/5

Average Rating

Number 58 : JUL 21st, 2017 : Gerald (NY)

Recommended: No

I had to cancel my service and am being charged a penalty, this despite HughesNet wholly misrepresenting the service, its use to me and its eventual actual cost. I explained to the agent when first exploring whether or not to sign: 1. I work from home and am on Internet most of every day. 2. I have a Netgear Orbi system which uses 2 routers. 3. I stream music up to my stereo on another floor using an Apple Airport Express. 4. I have a 4K TV and stream in high resolution. My question to him, therefore, was, would the 20GB plan be sufficient? Here is what he told me: 1. 20GB will be sufficient for my needs. The Internet will be fine and with 25 Mbps, it is far faster than a DSL service. Not true. 20GB lasts 4-5 days only and then HughesNet slows the speed to the point where it takes up to 30 seconds to load a simple web page. This might be called a denial of service. I would have to more than triple my expense to get coverage for the month. 2. Orbi will be fine. Not true. Their tech support is saying they think the Orbi is eating data and is not compatible with the system. I should use the WiFi on the HughesNet router. 3. If I cannot use the Orbi, I cannot stream music. I work in the music field and this is not an option. 4. He should have told me what their technical support has now told me: that high resolution streams use up 3GB per hour and I will not be able to use high resolution on my TV bought for this purpose. There are one of 2 possible explanations: 1. The sales person misrepresented the service and was wrong about all the key data. 2. The company itself is involved in a bait and switch and has its sales persons say whatever they have to to make the sale. I have now called on 9 occasions, spent nearly 5 hours on the phone, been promised 3 calls back that never came. Yet, to my surprise, one of their agents told me my story was not believed. Avoid!

Comment on this review >>

Number 57 : JUL 3rd, 2017 : Mickel (MI)

Recommended: No

Internet company called today to tell me they needed to reschedule me for hook up. So I told the guy not to reschedule until I talked to the company (HughesNet). Called customer service told them to cancel my install. I said we're not even hooked up yet and I'm already getting bad service. Your guy calls 2 hours before he's to be here and tells me he can't do it today. What's it going to be like after I spent my money and have problems with your Internet service. He asked what they could do to make it right, I said cancel the contract, not going to risk going with a company that provides this type of service right out of the gate.

Comment on this review >>

Number 56 : JUN 26th, 2017 : Terry (MI)

Recommended: No

At the time of the agreement to get the service I was lied to in so many ways. The sales person LIED AND THEN LIED AGAIN. They stated that if I set up a Hughesnet account that billing by credit card would one time and that I could change over to mail in payments because I am on social security and only receive one check a month and is not always the same date. They would send me a paper bill and that I would have 10 days to pay which is what I wanted and there would be no automatic payments from my account and there would be NO EXTRA FEES TO PAY BY MAIL AND IT WOULD BE SET UP FOR THE 29TH OF THE MONTH. First month there was a payment taken on the 19th and upon calling customer service they informed me that there would be a $5.00 fee for payment by check. I was very specific there would be NO EXTRA FEES JUST THE SERVICE AND TAX and was told that it would happen. LIES, LIES, LIES! Their sales people will tell you anything to make the sale.

Comment on this review >>

Number 55 : MAY 22nd, 2017 : Tim (AZ)

Recommended: No

We started with Gen4, and we were advised that it would be no problem for streaming one program. Updated to Gen5, added 2GB, still same problem. Felt like I was misled in order to sign up for their services. I would not recommend them.

Comment on this review >>

Number 54 : MAY 16th, 2017 : Alan (FL)

Recommended: No

They suck. Lies, lies and more lies. I REFUSE to pay another dime, I will NOT pay another payment to these lousy SOB's. I have service that is WORSE than 1990 when I was on a modem. Go ahead and report me to the credit bureau. I have already filed a complaint with the BBB and my Congressman about your lies and fraudulent claims about high speed service. Hey, once again, you won't get another dime from me, come get this crap out of my yard and house. Or wait a few days and you can find it next to the county road waiting to go to the land fill!

Comment on this review >>

Number 53 : APR 12th, 2017 : Ollie (MT)

Recommended: Yes

A little background: We had HughesNet for many years when it first came out. It pretty much sucked but we had no other choice. We then switched to DishNet and it sucked too, but it was cheaper when bundled with TV. Through the years I kept checking the satellite providers to see about updates, better service etc. The HughesNet phone service caught my attention because we are currently using a satellite phone and it is horrible and expensive. So we took the plunge and had Gen 5 installed last Saturday. I'm pretty happy so far. We did not get the HughesNet phone service but don't need it because we use the wi-fi calling feature on our IPhone and for the first time in many years we can make and receive calls without a horrible lag, dropped call or static. The Internet is much faster (as satellite Internet goes). Time will tell if they deliver consistently. This is the best we've had for the past 10 years.

Comment on this review >>

Number 52 : MAR 6th, 2017 : Lynnsey (LA)

Recommended: No

I honestly don't know how many times I have called Hughesnet about terrible slow service. It's not only slow but the data goes by in a blink of an eye. Every month I have to limit myself on Internet usage and every month the data magically gets used up faster each month. Not only is the service the absolute worst Internet service I have ever experienced, but the customer service is AWFUL! Usually the customer service representative is hard to understand and has never provided me with a solution to my problem. Also, today I called in twice to find out why I ran out of data so quickly AGAIN and how much it would cost me to cancel service with this company. Instead of getting answers to my questions, I was hung up on TWICE. STAY AS FAR AWAY FROM THEM AS POSSIBLE! I would rather have no Internet and go to the local library then pay for Internet I can't even use. I wish I would have read up on this company a little more before I signed with them.

Comment on this review >>

Number 51 : MAR 1st, 2017 : Ren (OH)

Recommended: No

STOP WHAT YOU ARE DOING! DO NOT GO WITH THIS COMPANY! Please, whatever you do. Please do not go with this company! They will steal all your money and all there promises are lies! They will promise you high speed Internet and guarantee that you could never go over your data limits but its a BIG FAT SCAM! My mom went with this company trying to help my brother with doing his online home schooling and he can't even use it but for a half an hour! They make you "add coins" as in data to your plan but for what, to get 2 more minuets of data? Seriously? AND THERE IS NO GETTING OUT OF IT! Even after you cancel your plan, THEY STILL CHARGE YOU MONTHLY! My mom tried to just get her package lowered and all they do is make up excuses on why you can't. They are a horrible company! I don't know how they can still sell there so called "Internet" legally. If I were you I wouldn't do it! Please take my advice!

Comment on this review >>

Number 50 : JAN 23rd, 2017 : Lane (OK)

Recommended: No

They lie, cheat, and steal! They are way into your bank account. Horrible installers, and horrible service. Might as well have no Internet.

Comment on this review >>

Number 49 : DEC 12th, 2016 : Eric (FL)

Recommended: No

Got Hughesnet with the promise that they were fast and dependable. First month in and poor, slow as molasses service. Called to cancel, oh they will reduce bill and get the speed fixed. Bill is reduced, speed is the same. Got the kids an Xbox One and had to return it because it wouldn't even download the start up because of Hughesnet. Stuck in this damn contract. It's been almost a year and it still sucks, slow speeds and I am about to go back to college. Ugh, that's going to be a nightmare doing online courses. I wish Internet companies did what phone companies do.."switch to us and we will pay your cancellation fees".... then I would be on that faster than flies on honey. Such a nightmare. Do not use Hughesnet, waste of money and lots and lots and lots of time.

Comment on this review >>