Intermedia Reviews - Page 14 of 15

3.8/5

Average Rating

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Number 17 : DEC 13th, 2010 : Stephen

Recommended: Yes

The best part of Accessline is their customer service. They are always willing to go the extra mile. You get a lot of services and features for a reasonable amount of money with Accessline. They are the BEST!

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Number 16 : DEC 1st, 2010 : Andrea

Recommended: No

Like the other comments I have just read I agree that this system is not at all what I hoped it would be. Our business has had so many problems with dropped calls, not being heard because of breaking up etc. I have spent too many hours dealing with our problems and as of yet, no resolution. In fact, they just blame our internet provider. So I go back and forth with the blame game! Desperately need a new phone system for our office. Anyone found one that works? I wouldn't normally take the time to do this, but would want to save someone else from purchasing this system. For 10 months or so it was ok. Now, for the last two months we have had continual problems. We are actually using cell phones at the moment.

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Number 15 : NOV 30th, 2010 : Bill

Recommended: No

There are many simple features missing here. I don't have room to name them all but the first couple that come to mind is not being able to obtain the time calls came in on the Call Record feature. It tells you that that call came in but you don't know what time??? The second one I'll mention is that I have three lines but the system will only handle two calls at a time. A third call coming in automatically goes into v/m. The last one I'll mention is that there is no way for me to tell whether someone is on another extension. It would be nice for me to be able to see if a person is on the phone before I transfer a call to them. Overall, the price is right for the system but, as they say, you get what you pay for and I need a more professional system than Accessline.

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Number 14 : OCT 29th, 2010 : Maria

Recommended: No

We have had Accessline for just over 1 year (about 13.5 months). In about the 10th month of service we found we had to reset (unplug) the base unit to get a dial tone. The lines would just go dead. We basically operate a virtual office so of course are not "physically" in the office very often. We addressed this issue with Accessline about 2.5 months ago. Their solution was to send out a new base unit - which worked fine for about 3 weeks. Then the same issues came up again and again we had to reset the base unit in order for the system to work - which in our situation is completely unacceptable. When calling on the issue the 2nd time - they told me they needed to send another base unit and that since we are now "out of warranty" we would need to pay $199. How absurd. I had the old unit still and plugged it in, and it worked. It is so obvious that it IS NOT a base unit issue. Do they just send faulty units and get unsuspecting customers to pay that $199??? It is not unreasonable for me to expect equipment to last more than 6 weeks and if it does not last more than 6 weeks it is clearly faulty and substandard. I refused to pay the $199 and that's when I tried the old unit - and again it worked - although the line will probably go dead again and I'll have to physically reset the system - again. They offer no restitution for lack of service and say this is their "policy". Well it seems "DIS-SERVICE" is their policy. If you're not in your office regularly DO NOT PURCHASE THIS SERVICE. It is unreliable. If you enjoy experiencing CONSTANT FRUSTRATION and NO RESOLUTIONS AT ALL TO YOUR PROBLEMS - then you and Accessline are a match made in heaven.

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Number 13 : SEP 7th, 2010 : Garry

Recommended: Yes

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Number 12 : SEP 7th, 2010 : Daniel

Recommended: No

This is our first experience with a VOIP provider, and it's a sour one. The price was way cheaper than what we were paying for our previous analog provider. Unfortunately, the features and reliability are lacking. Our secretary takes incoming calls and transfers them to the appropriate employee. With our previous system, she was able to tell which line was occupied and by who. With this system, according to a service rep, there is no way to do that with internet phones. There is also no way to handle more than 2 incoming calls on a single phone. If a caller wants to leave a voice mail on an employees phone, there is no way to directly connect them to the voice mailbox. The phone has to ring until the mailbox picks up. I'll update the review as our experience with this system and its customer service continues.

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Number 11 : AUG 16th, 2010 : Sophie

Recommended: No

Calls are either dropped or the caller cannot hear you and hangs up. Horrible reception. Constant buzzing. Help desk is worthless. The actual phone is made of cheap plastic. No lights on the phone to indicate when someone is on another call. Six months of a horrible experience.

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Number 10 : JUN 28th, 2010 : Georgia

Recommended: Yes

We have 20 or so people who use it. Works well, customer service is stellar. never had any of this issues these other users have had. Georgia

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Number 9 : APR 2nd, 2010 : Chris

Recommended: Yes

My company has under 20 employees and we have used Accessline for about a year. I really don't have any complaints about them. We had Cisco for about a year and half and everyone complained that it sounded "muddled." So, we switched to these guys. I never fill out these reviews but after reading the negative things said, I thought I should. I guess people only fill these things out when they have bad things to say... and I don't blame them. Anyway, we also switched from Dell to HP for our laptops in the last year too.

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Number 8 : DEC 21st, 2009 : Anya

Recommended: No

Like Allan, we went through Costco as the price seemed right for the additional features we would get for the same price or a little more than we were paying through AT&T. We purchased CAT5 cable, ran phones throughout the offices. We are completely dissatisfied with this service and now cannot get out of our one year contract which in the end we will basically own a pile of useless equipment that we will not be able to use with another system. How can we not get out of this service - our faxes do not go through 95% of the time - we are constantly babysitting the fax line. Many calls there is no one there when we pick up. We have called customer service every day about our problems, but we now believe they are not able to fix our problems. We cannot afford to miss ONE customer call. Unfortunately that is what is happening... Does anyone know of any resources we can use to get out of this crummy not- as-advertised service?? Thank you!

VISITOR/PROVIDER FEEDBACK:

Mike (Mar 27th, 2014) : I have several customers who are using this service without any problems. There are three parts to making a hosted phone service successful. One is the Internet connection - it has to be able to support voice calls with no latency or jitter so get a good one. Second is your computer network (LAN). This is very likely the source of your problems - have a professional IT tech check your cabling, router, and switch(es) to make sure it is performing properly. Third - the hosted provider. As I said, we have had great experience with AccessLine but we make sure items one and two are up to par for our clients. I hope this helps!

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