iTalkBB Reviews - Page 10 of 12

2.1/5

Average Rating

iTalkBB Review

Number 29 : DEC 5th, 2009 : Al

Recommended: Yes

I have some special network setup in my house which impacted voice mail. iTalkBB support staff helped me resolve the issue after a few calls. There has been no waiting time for support calls. Decent voice quality, rich features. My favourite feature is voice mail to email. The only downside so far is the phone porting. They said it would take 2-6 weeks to get my old number migrated. Now it's my 5th week and I'm still waiting. I echo some users' comments that the service is tuned for Manderin speaking customers. One of my Cantonese speakin frieds even got some service problems. For me, I am happy so far.

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iTalkBB Review

Number 28 : NOV 17th, 2009 : Steve

Recommended: No

Poor service. Very low quality support. Try avoid iTalkBB if you can. It's a scam.

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iTalkBB Review

Number 27 : NOV 14th, 2009 : H

Recommended: Yes

Excellent value!

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iTalkBB Review

Number 26 : NOV 10th, 2009 : Dave

Recommended: No

It is a nightmare for me to use iTalkBB. After the setup I noticed the voice quality was so poor that I have to turn off my dsl connection when using the phone. I called the customer service and I surprised to know what kind of service quality level they rendered, but it was too late. It's very hard to reach the right customer service rep., and each call took me least took 20 minutes to explain the same thing, over and over again. Finally I decided to cancel the service, which led to another nightmare. They asked me to call another number for cancellation but again it was hardly to get through. I left the message for cancellation. Then the rep called me EVERY evening even after 9 p.m. asked me to pay remaining balance of $38 which I have no idea where it came from, and he just repeated that was what I owed to them, no further info! And the cancellation is another joke, they required me to send back the original box with all the materials inside, otherwise I will be charged for the equiptment fee. Glad we found the original box and sent the whole craps back! It was a big relief to cancel iTalkBB services. IMHO AND EXPERIENCE, AVOID ITALKBB NO MATTER HOW NICE THEIR PROMISE AND AD MAY SOUND TO YOU! If you have more money to give away, give it to church or charity, they are not deserve it either.They are just a scam and once you sign up you'll see what you get with beginning of nightmares. BTW, that kind of business style should not exist in the United States.

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iTalkBB Review

Number 25 : NOV 6th, 2009 : John

Recommended: No

So from our experience, getting ITalkBB will end up with a horrible nightmare. The quality was too bad, too many times you only hear your own voice but not other party. And it has horrible echo sound. They service is horrible. We had ITalkBB for two years. Even their quality and service are very bad, because we didn?t want to fall in another VOIP trap so we stayed with them for two years. The quality was too bad, too many times you only hear your own voice but not other party. And it has horrible echo sound. Finally, the contract is about to be over so we started search other VOIP service providers. We found one and they are better service and quality. So we decided to cancel ITalkBB. We called their customer service, no one answered my call. After a couple of days, we received a call from ITalkBB asking us to renew the contract. We said we didn?t want to renew, we want to cancel it. But the sales person said she can?t do the cancellation. We asked her to transfer to their cancellation department, but she refused to do so. We told her we couldn?t get their customer service department because it doesn?t connect us to their after pushing some number according to the recorded guide, but she still refused to transfer us and hang. After a week, we got a call from ITalkBB again asking for renew. We said we don?t want to renew. Then she asked us to return the equipment. Later, we got an email regarding returning the equipment. We printed out the label and sent the device back to them. However, the horrible thing happened. After two weeks we returned the equipment, we got a letter from collecting agency asking us to pay extra money. We spent ours to call ITalkBB, and finally hooked it up with some one there. They said we didn?t cancel it so you have to pay for the extra month. We said we called them and told them to terminate the service. But they keep saying they didn?t receive any cancellation.

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iTalkBB Review

Number 24 : NOV 2nd, 2009 : P

Recommended: -

iTalkBB--I should have known better than to expect quality from a Chinese provider. The customer support worse than sucks--they barely speak English. I just got done trying to reach my wife in Japan. First two calls--I could hear her, but she could not hear me. Third call--no connection--ever. The lines saturate every evening when China goes to work. The company is so poor that it does not add capacity to satisfy the need. Do yourself a favor--do not purchase a plan from iTalkBB....unless you like giving people money for nothing.

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iTalkBB Review

Number 23 : NOV 1st, 2009 : Alvin

Recommended: Yes

I have been using iTalkBB for 2 weeks and so far I just love it. I was most impressed by their customer support which has been very responsive and helpful. The voice quality is comparable to my previous land line and I never got connection dropped even during some 10-20 minutes calls. Call to China sounds just like local call. I rated the setup less than perfect only because it took me and their support staff 2 weeks to finish the voice mail setup for my particular home network environment. Highly recommended!

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iTalkBB Review

Number 22 : SEP 1st, 2009 : Old person

Recommended: No

The company has probelm to switch phone numbers from my previous phone company to ITalkBB. ITalkBB does not keep good communiations between their service and the phone switch compnay. It has been like "she said" and "he said" for few weeks without solving the problem. The ITalkBB company keeps asking me to mail in the most recent phone bill (they never state the NEW phone bil reqirement on website) in order to switch the phone number from the previous phone service to the iTalkBB. However, they do not read the phone bill or they do care about customer's time and effort. Everytime I called in and asked why the phone number is still not switched, they have been repeating the same questions on the same phone bill (a most recent bill) for weeks and still has not swtched the phone number for me. I am soooooo disappointed and soooooo tired of keep calling them and asking the same questions and never got problem solved. During the past 1.5 month, my family has to use two different phone numbers which has been pain and very confused. In addition, we are paying both ITalkBB and phone company and hope one day the phone number can be fixed as they promissed! So, when you order ITalkBB, make sure you have enough energy and time to deal with the problems and hope your do not need to pay double phone bills due to their careless business.

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iTalkBB Review

Number 21 : MAY 17th, 2009 : Lyddie

Recommended: Yes

I now have two services with them. Phone and customer service has improved. Very good value. I ordered my 2nd service online and had the adapter in 3 days. I entered my port order online and it was completed within a week. (much faster than my first port request) Good email communication and online portal. This service has targeted the asian market and communications are all bilingual, with english usually 2nd.

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iTalkBB Review

Number 20 : APR 17th, 2009 : Polly

Recommended: No

Oh my god! We got this VOIP because a family friend recommended it but this service is AWFUL. Not only does the router over heat from just being on, the internet continually disconnects at sporadic moments and it's a real annoyance! Definitely do not even bother with this!

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