iTalkBB Reviews - Page 11 of 12

2.1/5

Average Rating

iTalkBB Review

Number 19 : DEC 20th, 2008 : Carol

Recommended: Yes

My experience with iTalkBB is like an never ending nightmare. I am trying to get rid of the service for the last 6 month but still they make it next to impossible to cancel their lousy service. I signed up for the prepaid 12 month plan in summer of 2007, they promised that I could keep my home phone number before I signed up and told me that home security system would function well with their service. Once my credit card was charged, it was a different story-then it was not possible to keep my number. I also found that my home security system did not work either, even after I called the Brinks Security to add a VoIP adaptor. When I called to cancel the service, they told me they would have to charge me a fee for cancelling, even though initially promised "you could cancel anytime, we will refund the unused fee". In June of 2008, I made a phone call to Europe. I was under the impression it would be free because I was told by sales before I signed up that they cover most countries in Europe. Plus there was no warning before it was connected that it was for free. Two weeks later I found my phone stopped working. So I called iTalkBB. Much to my surprise, they told me that they disconnected my phone because they could not charge my credit card on file (I closed that credit card) and I owed them $45 for that call, ($1.50 a minute). I said I would send them a check to cover the charge, but they insist they don't send bills, the only accepted way for payment is through credit card transaction. Because it was so close to the end of my plan I refused to give them my credit card number so that they could not renew another year's service. They kept calling me on my cell phone for the payment, every time I told them the same thing, but they kept repeating credit card only, not only for the charge for the call but also for another 12 month fee. I kept telling them discontinue my service, but they insist that I have to call a different number to cancel. Recently I received a letter from a debe collection company for $90 balance on iTalkBB. When I called iTalkBB on 12/12/2008, I was told my balance was $300 plus, I am responsible for service from July to present, even though they disconnected my service since July 7, 10 days before the end of my last 12 month service! I asked to talk to the supervisor, he maintain the same argument. When I threatened them to complain to the Better Business Bureau, he became much nicer and told me that I am only responsible for $45 for the call, but still asked for my credit card. I adamantly refused to pay by credit card, and insisted that my account be removed immediately. The cancellation department finally agreed to send me an email with instructions and address to send my check to within 2 days, which again turned out an empty promise. I waited for over a week, no such email came. I called them again on 12/19 the customer service told me just send it to the a

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iTalkBB Review

Number 18 : DEC 3rd, 2008 : Nanshi

Recommended: No

iTalkBB is primarily aimed at the Chinese-speaking community, Mandarin preferable. They offer a bunch of special features aimed at telephone calls to China, Hong Kong, and Taiwan. Unfortunately, that's probably where the good aspects of the company stops. Call quality hovers between inconsistent and just plain crappy. My mother and I spent over two months dancing between our regular local phone company and iTalkBB to port our phone number before finally getting a person from our phone company telling us that our number couldn't be ported; thanks for guaranteeing that to us, iTalkBB. Furthermore, their customer service is a joke. My mother speaks Chinese, but doesn't understand technology and technological jargon very well, so I usually cover that aspect when dealing with customer service. Not this time: I would call iTalkBB to discuss something (again), and I would get a rep that barely spoke any English at all and didn't understand it when I used basic terms that she should understand (working in the VoIP industry and all) like: adapter, cable modem, ethernet cable, router, phone jack, etc. My mother would have to get on the phone, but since she doesn't understand technical jargon, nothing was able to get across to her either. The only thing that was good was that we had no problems canceling the service once our one-year term was up. Don't be fooled into this company.

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iTalkBB Review

Number 17 : JUL 7th, 2008 : Jon

Recommended: No

Absolutely one of the worst company out there. Customer Service is a joke - you usually have to wait 1-2 days for them to call you back and if they leave a message on your VoIP line that doesn't work, you will have to call back and go through the exercise all over again. The Quality is inconsistent at best. The voicemail function is a SCAM. It doesn't work Buyer beware.

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iTalkBB Review

Number 16 : MAY 4th, 2008 : Janet

Recommended: No

Stay away from ITALKBB. They blocked calls from their customers to us after we terminated their services and use another service. We have to complaint to county consumer affair office to get it resolved and get our service unblocked. They sent us collection notice for the charges we did not owe. They cut off our service before our 14 month usage was due after they failed to charge our credit card, they wanted the "free equipment" back. So they said we owe them 104 dollars and if we sent back the equipment, then we did not have to pay for the fee! How absurd!! Bad quality, bad service, fraudulent business practice.

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iTalkBB Review

Number 15 : MAY 4th, 2008 : Jay

Recommended: No

Be aware what they advertise. They might not give you what they advertise. The quality is not good. Calling to China is not as good as using a calling card. My friend told me to use the panda china card which never expires. There is really no need to use this company's service.

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iTalkBB Review

Number 14 : MAR 27th, 2008 : Wayne

Recommended: No

Their sales people are really good to get you on the hook. But the voice quality and service are really BAD!!!! When you want to cancel, it's very hard to get connected to them. Many times you get confused in terms of how to get it really canceled. They ask you to send your box back on your own expense and never pay you back any amount left. When one year contract expires and if you want to discontinue, they ask you to call them on an exact date they ask you, not before and not after. Otherwise they will charge you directly from your credit card. Once they got your credit card information in their system, there's no way for you to remove it from their website! The experience with them has been HORRIBLE!!!! Is there any regulator we can go to to file a complain?

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iTalkBB Review

Number 13 : FEB 16th, 2008 : Daniel Tian

Recommended: No

The worst customer service I've talked to ever! They charge the whole month no matter when you cancel the service during the month WITHOUT letting you know. In the mean time, they stop the service right after your call and ask you to send back the equipment immediately.

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iTalkBB Review

Number 12 : AUG 30th, 2007 : Marc

Recommended: No

If you want to buy its service based on its ad, think again. It cost me $100 in two months service to transfer a year plan to an economic one, all different untelling fees, and then, find it charges receiving calls too. So it costs comparable to cell phones. 50% times I got no-through calls and 25% with loud noise. Many times a call goes only one way, either hearing or speaking. Very funny!

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iTalkBB Review

Number 11 : AUG 6th, 2007 : Sophia

Recommended: No

I can't imagine a worse service. I've waited for porting in my phone number for six weeks. Faxed the authorization forms them three times. The customer service department even could not tell me if they received my fax. Neither did they tell me if they sent out request or not and refused to refer me to the manager. They always say they will get back to me, and never did.

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iTalkBB Review

Number 10 : JUL 30th, 2007 : Mountain King

Recommended: Yes

iTalkBB provides great products and services. The pricing is great, the sales and service reps are very good. The product takes less than 2 minutes to set up without any help, the sound quality is excellent, the China call number works great. I would highly recommend this company and their products to everyone.

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