iTalkBB Reviews - Page 12 of 12

2.1/5

Average Rating

iTalkBB Review

Number 9 : JUN 20th, 2007 : Jesse

Recommended: Yes

Getting my previous number ported to ItalkBB was a bit more challenging than need be, but successfully completed after several days. Initially, voice quality was extremely poor. Accompanied by poor reliability, and frequent dropped calls. Sometimes the phone would ring, but you couldn't hear the caller on the other end, though the caller could hear you. This was sometimes resolved by rebooting the router, modem, and iTalkBB box. After several calls to ITalkBB, they agreed to replace to call box with another. Since then, the system is working more reliably, with better voice quality. Customer service is average to good. You will find better response to seek a Chinese speaker, though many in the customer service department speak English. They do follow through on a good to excellent basis. Be prepared to stick to your guns and things will get done. Downsides are: 1. No voicemail 2. No call waiting 3. Voice quality sometimes poor, especially during peak bandwidth hours. Pluses: 1. Certainly free calls to China, with a free China number for family and friends. That alone makes the service unbeatable at the price. Reliability and service are slowly improving.

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iTalkBB Review

Number 8 : JUN 4th, 2007 : Ken Hu

Recommended: No

By far the worst phone service I have ever had in my life! The quality of the service is terrible. Over 50% time, you can hardly hear what the other side is talking about. The tech service line is very difficult to get through. Many times, no one on the other side of the line. Difficult to cancel the service and they will keep charging your credit card without even the acknowledge from the user. This company charge custom a large setup fee and told user that it include the equipment and activation, while I try to cancel the service, they will ask you to send the ipbox back on you own expense. They do not even return the fees that user never used for the next month. Just terrible experience. I felt that I got robbed by someone!!!

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iTalkBB Review

Number 7 : MAY 19th, 2007 : Shane

Recommended: No

NEVER EVER go to this horrible provider - iTalkBB. (1) Quality of sound nearly as talk on your can. Friends call in, required attempt to dial SEVERAL times and get ONE connection finally, Caller ID with NO name, Credit charged never the same on your bill if you live in Canada. (They have used US$ or CAD$ mixed for my last 8 months). (2) As they offer the 30 days FREE trial, It is NOT truth! They did charge which called "Deposit" credit $39.98 for sending VoIP adapter when I signed up 8 months ago. But, After the first 30 days, if you DO NOT CANCEL it, this "Deposit Fee" will be called as" Activation FEE" on your trial month. (It's NOT REFUNDABLE! ) So, WATCH OUT! IT'S NOT FREE at ALL. What A FRAUD!

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iTalkBB Review

Number 6 : APR 24th, 2007 : Jean

Recommended: No

Terrible! Stay away from italkBB. Total rip off. Equipment never worked. You can almost never get through to anyone to discuss an issue. When you do reach someone they can hardly speak english. Then they lie to you. I've been trying for 8 months to cancel this service. Each time they say, no problem - it's cancelled. then my credit card gets charged. Today they tell me I can cancel anytime and pay the $70 penalty. Or I can wait till the exact day the 'service' is 1-year old to cancel. If I wait even a day over, I'll be obligated for a second year and pay another penalty. Disgusting that a scam like this is legal. BE WARNED!!!

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iTalkBB Review

Number 5 : MAR 5th, 2007 : Alarm123

Recommended: No

Don't go with ITalkBB. HORRIBLE Experience. Simply the phone stopped working, I mean 100% not working. Called customer service, they know the problem already. However it will take another one week to receive a new adaptor, the Rep even doesn't know what is "UPS Overnight". I was told that they need collect all the information for the bad units first, then they will ship out the replace unit. Again, don't go with them unless you have a second line for backup.

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iTalkBB Review

Number 4 : FEB 28th, 2007 : Bob

Recommended: No

My experience with iTalkBB is really bad. I used it for about two months (supposedly 1 month free trial and 1 month paid). It is very hard to get through the line with iTalkBB when I call people in China. In that case, I switched to another line provided by Verizon, then I can get through immediately. In many times, iTalkBB connection was just through in single direction, i.e., I could hear my peer, but he could not hear me, or the other way around. After the disappointed experience for two months, I cancelled my iTalkBB account recently. An extra surprise is that they charge me on that trial month also, which was promised to be a free month. So I paid the two months and that's definitely the last two months I would use with iTalkBB in my life.

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iTalkBB Review

Number 3 : JAN 29th, 2007 : Yi Yan

Recommended: No

I had such a HORRIBLE experience with this company it's incredible. First The setup instructions is a chaotic mess, and they did not specify that the VOIP box needs to connect to a specific end of the cable they provided, and that the other way around doesn't work. My poor mom spent 2-3 days and countless phone calls and wasted countless minutes on my cell phone to test the damn thing before she was finally able to make a chopped up phone call. Second, the service is VERY UNRELIABLE. You cannot count on it to be your main phone line. Sound quality is horrible and 75% of the times people can hardly hear me where as the other 25% of time I can't hear the other person. I'm sure one of those days somebody would end up getting killed by some criminal because he has to repeat his address 20 times to 911 before they can hear him. It's not just us. My uncle's family who told us about iTalkBB were having so much trouble not being able to make or receive calls that they hand to cancels the service as well. Third, and this is the part that pisses me off THE MOST. Basically we were fed up with the thing at the end of the month and wanted to cancel it, and they said that THEY'D HAVE TO CHARGE US 25 FOR THE TRIAL MONTH WHICH WAS SUPPOSE TO BE FREE when the sales rep called us to advertise. Supposedly if you use the phone for more than 500 min per month, you have to pay for the first month. This was NOT mentioned to us at the time of sale or in any of the emails!! It was NOT anywhere on the front page of the website as the customer rep claimed. Not to mentioned that the customer rep INSULTED and accused me of just wanting to use the service for a month and not pay! Not to mention that they won't refund the expense to mail back the equipment! After spending an hour an half on the phone complaining and telling them how they are basically cunning money out of us, I finally told them that they can charge us for the first month, and that I'd write countless reviews to warn everybody, DO NOT WASTE YOUR MONEY AND TIME TO DEAL WITH THIS SENSELESS COMPANY!!! So here I am. Please do not subject yourself to the pain I went through. This is a scam company that steals, lies and have horrible service!

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iTalkBB Review

Number 2 : JUN 5th, 2006 : E w

Recommended: No

This service is targeted to Chinese users. Service to non-Chinese speakers is pretty low. I gave up after waiting 20 minutes for customer service in English. Customer service replies to emails in several days. Reliability of connection is low. I usually have to dial a number several times to get through. Right now, the connection's not working at all (I have a dial tone, but my number is "temporarily not in service.")

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iTalkBB Review

Number 1 : MAR 27th, 2006 : Nina

Recommended: Yes

I've been reading the comments before choose italkbb.com. We've had italkbb for more than half a year, and have had no problem. We received the linksys phone adapter within 3-4 days from order. We had some small problems connecting it, and called customer service who walked me through it (was actually much easier to connect than I thought). After updated the firmware of our wireless router, I was hooked up instantly. The phone worked right away, with the new number, and the number switch from Qwest took about 3 weeks. The good points: Price, obviously; Features, including all kinds of advanced phone features, like caller ID, call waiting, call forwarding, etc. also support e911 and fax. There is no "special" type of phone you need, Just used our old 2.4mhz phone, and it works fine. Customer service was great, for me, I got through pretty quickly, and the person helped me set it up quickly with no problems. The bad: I haven't found any. I don't get bad echoes or anything. Sound quality is great and very reliable. I have been calling my family and friends oversea almost every day. I realize that this is new technology. I have had no interference with my internet usage. For the price (less $25/month including long distance to US, Canada, and 20+ countries!!!), If you have family in China you can even get a Chinese number. This is a great plan and service.

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