iTalkBB Reviews - Page 5 of 13

2/5

Average Rating

Review

Number 81 : AUG 13th, 2012 : Ming

Recommended: No

Phone quality is poor most of the time. They said that they tried to fix the problem, but did not improve at all. I finally cancelled the account, but they want you to mail back their box, otherwise they will nail you $ 99.00 from your credit card. Their local sales office will not take the box. Their so called 'Support team' or whatever the name of the department they called which handle the closing account are not very clear on the instruction about the return of the box. I have a feeling that they do this on purpose, because they rather want to pocket $99.00 than collect the router box. Anyhow, if you are thinking of italkBB, forget it. I have suffered their poor service for two years until I finally made up my mind. It might sound cheap at first, but it is worth it.

VISITOR/PROVIDER FEEDBACK:

Wang (March 5th 2015) : I am facing a similar situation now! My number is already ported to another company but I can not cancel my iTalkBB account yet! I called and visited my local store, but neither would help me directly. I am waiting for someone from their cancellation department to call me. Who knows how long it will take. I could not wait to switch to another company right after my contract expired, but it looks like I will be charged for one more month after discontinuing their service. Can someone tell me what I should do and pay attention to in terms of mailing the equipment back to them?

iTalkBB Representative (Sept 2025) : Hi, Thank you for sharing your past experience. In recent years, we've made many improvements. Our phone quality is now much more stable, and the cancellation and equipment return processes are clearer and simpler. Customers can now return equipment with full tracking to avoid confusion, and billing is more transparent. For any assistance, our official support teams are available. We remain committed to offering reliable service and a smoother, clearer experience for all our customers today.

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Stay away from iTalkBB

Number 80 : JUL 25th, 2012 : Joe

Recommended: No

Worst service I ever had. Voice Quality is not good. Sometimes you can't hear, sometimes the other side can't hear you.Once you registered, you will be charged for a huge amount of money if you want to cancel.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Joe, Thank you for sharing your past feedback. In recent years, our phone service quality has been greatly improved, with much clearer and more stable connections. Our contracts and billing terms are also much more transparent now, so customers clearly know the charges and cancellation process upfront. For any assistance, please reach out to our official teams. We're committed to providing more reliable, transparent, and customer-friendly services today.

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Real bad technical servic

Number 79 : JUL 12th, 2012 : Mary

Recommended: No

We have problem with receiving phone calls for 2 weeks. I called company several times to try solving the problem. No matter what you ask the answer is always ?our technician is working on that. We will fix it as soon as possible.? But we live with that for 2 weeks now with no hope. Please stay away from iTalkBB!!! Do not make trouble for yourself!!!!!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Mary, Thank you for sharing your past feedback. In recent years, our phone network has become much more stable, and technical support is quicker and more effective in resolving issues. We also provide 24/7 customer service in Mandarin, Cantonese, and English, so customers can always get timely help in their preferred language. For any assistance, please contact our official teams. We are committed to ensuring a more reliable service experience for all customers today.

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ITalkBB is HORRIBLE.

Number 78 : JUL 9th, 2012 : ---

Recommended: No

If I ever hated someone and wanted to them to waste money, I would recommend them iTalkBB. As a plot for revenge, it would be ingenious. At first, their monthly rate looks kinda attractive, so does Yaoming's endorsement. When we got the trial, iTalkBB (without telling us) cancelled our phone service and wifi from AT&T. Their dinky little phone doesn't work without Wifi. So we had no phone service or WiFi, and we called to complain (using a pay phone.) After our asking to cancel and get a refund, their rep got angry at us and hung up. We then talked to another rep, who gave us a 30 minute lecture on the reasons to keep the service. After getting switched around departments, we were told they would call us back. We waited a week. Finally we talked to the manager, who said they would "allow" us to cancel after we returned the phone. We mailed it right away, but they claimed they didn't receive it until 3 weeks later. After cancellation iTalkBB kept charging us, until we disputed the charge. It has been a nightmare dealing w/ their psychotic sales reps and their stone cold managers. We have gone a month without phone or WiFi service. We have been charged by iTalkBB for all kinds of crap not previously mentioned and paid new fees to restart our AT&T subscription. WARNING TO ALL: YOU WILL REGRET GETTING THEIR SERVICE.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi, Thank you for sharing your past experience. In recent years, we've made many improvements. Our service terms and billing are now much clearer and fully transparent, so customers know exactly what is included before signing up. Our products have also been upgraded - with options like the iTalkBB Prime APP that works directly on your smartphone, providing stable service with Canadian, U.S., and China/Hong Kong numbers, plus flexible data SIM options. Cancellation and equipment return processes are now simpler and fully tracked, giving customers confidence and peace of mind. If you need any assistance, please contact our official teams. We are committed to providing transparent, reliable, and customer-friendly services today.

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iTalkBB Review

Number 77 : MAR 31st, 2012 : Lily

Recommended: No

bad customer service, bad english, cancellation was a pain in the rear end. keep making some bogus excuse about how I was suppose to call back again to cancell the sevice. really really bad company... stay away from "I talk BB"

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Lily, Thank you for your feedback. Today, our customer service is available 24/7 in Mandarin, Cantonese, and English, so customers can always get clear support in the language they prefer. Our cancellation process has also become much simpler and more transparent, giving customers confidence that their requests will be handled smoothly. For assistance, please reach out to our official teams. We're committed to providing clearer, friendlier, and more reliable services for every customer.

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iTalkBB Review

Number 76 : MAR 23rd, 2012 : Jo

Recommended: Yes

Like their Taiwan number feature, allow my family to call me directly and not worry about any chrages of international calls. It's convenitent to use it and save me money.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Jo, Thank you for your feedback! We're glad to hear you enjoy the Taiwan number feature - it's great that your family can reach you directly without worrying about international call charges. We're happy our service brings you convenience and savings, and we'll keep working to provide more useful features for our customers.

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iTalkBB Review

Number 75 : MAR 21st, 2012 : EJ

Recommended: Yes

Great feature with a China number that allow your friends in China call you without expensive international toll charge.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi EJ, Thank you for your feedback! We're glad to hear you enjoy the China number feature, making it easier for friends in China to reach you without expensive international charges. We're happy this feature brings you both convenience and savings, and we'll continue working to deliver more value-added services to our customers.

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iTalkBB Review

Number 74 : MAR 6th, 2012 : David

Recommended: No

Two words; False advertisement. True, they had stuck to their words of "6 months 1 bucks" plan, but initially when we asked about the plan how much exactly was the canceling fee, they told us, and I quote (translated from Chinese) "100 dollars will be paid for terminal fee, and no other cost will be required." Now, when we wish to cancel it due to the lack of features in terms of values, they called us back, telling us we need to pay 2 month worth on top ($29 per month) as a MINIMUM. When we confronted them about it, they said it was "one sided". Whatever he meant by that, we have CONFIRMED that we had no extra terminal fees aside of the $100. I am thoroughly frustrated at this company, from the day we set it up till today, only trouble came from every corner came from the installation of their VoIP service; AND they don't even have service, their telephone operator can EASILY be replaced by answering machines, since all they do is either: A)Instruct you that enquiries can be answered through the website, B)Send you the email of links or pages that you must search through to obtain the information, C)Inform you that your bill is due. From their horribly delayed sound quality to the lack of physical service to consider them a "service" (since their job can be fulfilled, and outdone easily by skype), I can confidently suggest to you that there are better deals out there. Even if you call China alot (the only redeemable part of the service), there still are better deals out there. Once again, this service can easily be replaced by Skype. It's free too if both party has it.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi David, Thank you for sharing your past feedback. In recent years, our contract terms and billing have become much clearer and fully transparent, so customers know all charges upfront before signing. Our services have also been upgraded - from more stable phone quality to new solutions like the iTalkBB Prime APP, which lets you use Canadian, U.S., or China/Hong Kong numbers directly on your smartphone, as well as flexible data SIM options. Our customer service team is available 24/7 in Mandarin, Cantonese, and English, ensuring customers always receive timely and clear support. For assistance, please contact our official teams. We're committed to offering transparent, reliable, and value-added services for our customers today.

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iTalkBB Review

Number 73 : FEB 18th, 2012 : Alan

Recommended: No

Bad voice quality - choppy, line cut & incoming busy. This italkBB is an additional VoIP line for my daughter, I have another VoIP with City Telecom connecting in my home network, it work fine. I tried contact italkBB's tech support, but they can't help. I have no idea why it donsen't work at all. The value for the italkBB is good, but I am gonna to cancel it.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Alan, Thank you for sharing your past feedback. In recent years, our phone service quality has improved significantly, with clearer and more stable connections. Our technical support has also been upgraded to resolve issues more effectively, ensuring customers receive timely assistance when needed. For any support, please contact our official teams. We remain committed to delivering more reliable service and better support for all our customers today.

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iTalkBB Review

Number 72 : FEB 9th, 2012 : Mike

Recommended: No

Horrible service, and inconsistent information. Nobody seems to know what they're talking about. Talking to different people, different department give you totally different answers. Even their written notice aren't consistant with what they say. Wasted my time dealing with this company.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Mike, Thank you for your feedback. Today, our service information and processes are much clearer and more consistent, so customers receive the same guidance across all departments. We've also strengthened training for our support teams to ensure accurate and reliable communication every time. For assistance, please contact our official teams. We're committed to providing clearer, more consistent, and more reliable service for every customer today.

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