iTalkBB Reviews - Page 5 of 13

2/5

Average Rating

Bad service

Number 84 : JAN 3rd, 2013 : VOIP user

Recommended: No

Never receive phone adaptor, being charged all kind of fees. Asked for money back with 30 days but never be refunded. Called service staff many times, no help!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience and the frustration it caused. Today, our service processes are much clearer. Equipment delivery is tracked more reliably, billing and refund policies are transparent, and our staff can directly review accounts to ensure any issues are resolved promptly. We now also provide 24/7 Mandarin, Cantonese, and English support, so customers can always reach us for help. If you need assistance, please contact our official support teams. We're committed to making the experience smoother and more dependable for our customers today.

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ItalkBB scam

Number 83 : NOV 19th, 2012 : Kiwi

Recommended: No

Very bad customer service. The poorest customer service I met in US. When they wanted your service, they say all good. If you tried to cancel it, a lot of very bad hiding policy comes. Never buy it.

VISITOR/PROVIDER FEEDBACK:

Helen (July 22nd 2015) : Very hard to cancel your service and account. The Internet never works more than one hour per day! I don't recommend using them.

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience. Today, our service has improved with clearer and more transparent contracts and cancellation policies, so customers know exactly what to expect. We've also expanded our customer support to be available 24/7 in Mandarin, Cantonese, and English, making it easier for customers to reach us anytime. If you need any assistance, please contact our official support teams. We remain committed to providing a smoother, more transparent experience for our customers today.

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Cancel iTalkBB

Number 82 : NOV 2nd, 2012 : Ken

Recommended: No

I have been used iTalkBB for 10+ years until lately the VoIP LINKSYS box get crappy. I have used it for 6+ years. I had been reset/restart to extend LINKSYS box as long as I can but it dead completly today. I placed three calls and went through diagnosis with Tech Support and confirmed that the VoIP box need to be replaced. Tech support guys told me that an engineer is going to call me and confirm that then send me an new VoIP box but I never get a call from any body. I would like to say the service is good but no dial tone is really bad. When I request to replace my 2nd VoIP box six years ago that was smooth and I got it within 24 hrs. This time, iTalkBB just drags on and not helping me even I asked to speak to a manager or transfer me to an engineer, they told me "manager and engineer are busy". In what a world you get this kind of service? therefore I rate them REALY BAD. I am thinking to cancel the service.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : We're sorry to hear about your past experience with equipment replacement and the delays you faced. Today, our equipment and support processes have been improved. Replacement requests are handled more quickly, and our customer support is now available 24/7 in Mandarin, Cantonese, and English, so customers can always reach us for help. In addition, we also provide the iTalkBB Prime APP, which allows customers to use Canada, US, China, and Hong Kong numbers directly on their mobile phones without relying on a physical VoIP box. If you need any assistance, please contact our official support teams. We're committed to ensuring a smoother and more reliable experience today.

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Review

Number 81 : AUG 13th, 2012 : Ming

Recommended: No

Phone quality is poor most of the time. They said that they tried to fix the problem, but did not improve at all. I finally cancelled the account, but they want you to mail back their box, otherwise they will nail you $ 99.00 from your credit card. Their local sales office will not take the box. Their so called 'Support team' or whatever the name of the department they called which handle the closing account are not very clear on the instruction about the return of the box. I have a feeling that they do this on purpose, because they rather want to pocket $99.00 than collect the router box. Anyhow, if you are thinking of italkBB, forget it. I have suffered their poor service for two years until I finally made up my mind. It might sound cheap at first, but it is worth it.

VISITOR/PROVIDER FEEDBACK:

Wang (March 5th 2015) : I am facing a similar situation now! My number is already ported to another company but I can not cancel my iTalkBB account yet! I called and visited my local store, but neither would help me directly. I am waiting for someone from their cancellation department to call me. Who knows how long it will take. I could not wait to switch to another company right after my contract expired, but it looks like I will be charged for one more month after discontinuing their service. Can someone tell me what I should do and pay attention to in terms of mailing the equipment back to them?

iTalkBB Representative (Sept 2025) : Hi, Thank you for sharing your past experience. In recent years, we've made many improvements. Our phone quality is now much more stable, and the cancellation and equipment return processes are clearer and simpler. Customers can now return equipment with full tracking to avoid confusion, and billing is more transparent. For any assistance, our official support teams are available. We remain committed to offering reliable service and a smoother, clearer experience for all our customers today.

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Stay away from iTalkBB

Number 80 : JUL 25th, 2012 : Joe

Recommended: No

Worst service I ever had. Voice Quality is not good. Sometimes you can't hear, sometimes the other side can't hear you.Once you registered, you will be charged for a huge amount of money if you want to cancel.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Joe, Thank you for sharing your past feedback. In recent years, our phone service quality has been greatly improved, with much clearer and more stable connections. Our contracts and billing terms are also much more transparent now, so customers clearly know the charges and cancellation process upfront. For any assistance, please reach out to our official teams. We're committed to providing more reliable, transparent, and customer-friendly services today.

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Real bad technical servic

Number 79 : JUL 12th, 2012 : Mary

Recommended: No

We have problem with receiving phone calls for 2 weeks. I called company several times to try solving the problem. No matter what you ask the answer is always ?our technician is working on that. We will fix it as soon as possible.? But we live with that for 2 weeks now with no hope. Please stay away from iTalkBB!!! Do not make trouble for yourself!!!!!

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Mary, Thank you for sharing your past feedback. In recent years, our phone network has become much more stable, and technical support is quicker and more effective in resolving issues. We also provide 24/7 customer service in Mandarin, Cantonese, and English, so customers can always get timely help in their preferred language. For any assistance, please contact our official teams. We are committed to ensuring a more reliable service experience for all customers today.

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ITalkBB is HORRIBLE.

Number 78 : JUL 9th, 2012 : ---

Recommended: No

If I ever hated someone and wanted to them to waste money, I would recommend them iTalkBB. As a plot for revenge, it would be ingenious. At first, their monthly rate looks kinda attractive, so does Yaoming's endorsement. When we got the trial, iTalkBB (without telling us) cancelled our phone service and wifi from AT&T. Their dinky little phone doesn't work without Wifi. So we had no phone service or WiFi, and we called to complain (using a pay phone.) After our asking to cancel and get a refund, their rep got angry at us and hung up. We then talked to another rep, who gave us a 30 minute lecture on the reasons to keep the service. After getting switched around departments, we were told they would call us back. We waited a week. Finally we talked to the manager, who said they would "allow" us to cancel after we returned the phone. We mailed it right away, but they claimed they didn't receive it until 3 weeks later. After cancellation iTalkBB kept charging us, until we disputed the charge. It has been a nightmare dealing w/ their psychotic sales reps and their stone cold managers. We have gone a month without phone or WiFi service. We have been charged by iTalkBB for all kinds of crap not previously mentioned and paid new fees to restart our AT&T subscription. WARNING TO ALL: YOU WILL REGRET GETTING THEIR SERVICE.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi, Thank you for sharing your past experience. In recent years, we've made many improvements. Our service terms and billing are now much clearer and fully transparent, so customers know exactly what is included before signing up. Our products have also been upgraded - with options like the iTalkBB Prime APP that works directly on your smartphone, providing stable service with Canadian, U.S., and China/Hong Kong numbers, plus flexible data SIM options. Cancellation and equipment return processes are now simpler and fully tracked, giving customers confidence and peace of mind. If you need any assistance, please contact our official teams. We are committed to providing transparent, reliable, and customer-friendly services today.

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iTalkBB Review

Number 77 : MAR 31st, 2012 : Lily

Recommended: No

bad customer service, bad english, cancellation was a pain in the rear end. keep making some bogus excuse about how I was suppose to call back again to cancell the sevice. really really bad company... stay away from "I talk BB"

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Lily, Thank you for your feedback. Today, our customer service is available 24/7 in Mandarin, Cantonese, and English, so customers can always get clear support in the language they prefer. Our cancellation process has also become much simpler and more transparent, giving customers confidence that their requests will be handled smoothly. For assistance, please reach out to our official teams. We're committed to providing clearer, friendlier, and more reliable services for every customer.

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iTalkBB Review

Number 76 : MAR 23rd, 2012 : Jo

Recommended: Yes

Like their Taiwan number feature, allow my family to call me directly and not worry about any chrages of international calls. It's convenitent to use it and save me money.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi Jo, Thank you for your feedback! We're glad to hear you enjoy the Taiwan number feature - it's great that your family can reach you directly without worrying about international call charges. We're happy our service brings you convenience and savings, and we'll keep working to provide more useful features for our customers.

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iTalkBB Review

Number 75 : MAR 21st, 2012 : EJ

Recommended: Yes

Great feature with a China number that allow your friends in China call you without expensive international toll charge.

VISITOR/PROVIDER FEEDBACK:

iTalkBB Representative (Sept 2025) : Hi EJ, Thank you for your feedback! We're glad to hear you enjoy the China number feature, making it easier for friends in China to reach you without expensive international charges. We're happy this feature brings you both convenience and savings, and we'll continue working to deliver more value-added services to our customers.

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