iTalkBB Reviews - Page 6 of 12

2.1/5

Average Rating

iTalkBB Review

Number 69 : JAN 16th, 2012 : Hao

Recommended: No

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iTalkBB Review

Number 68 : JAN 13th, 2012 : Tony

Recommended: No

it's same issue I got from Tulip (#68) who is also suffering same problem as I am and ITALKBB operation just like in China which is don't care customer(s) and illegal collecting money from my credit card account for more than 9 months. By law, the own number transfer to others then it will no longer provide service as FCC regulation but ITALKBB treat you as local resident in China. If everyone got same issue like me and Tulip then please come forward to fight with ITALKBB (Chinese company)

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iTalkBB Review

Number 67 : DEC 31st, 2011 : Tulip

Recommended: No

Stay away from ItalkBB. They charged premium deposit for the device and when I recently switch to other carrier, they would not refund my balance. Other carriers do not need to return the device. They would not close my account unless I return the device which I used more than two years already. Other carrier has much cheaper plan such as MagicJack. ItalkBB do not provide customer service. No one pick up the phone. I have to keep calling all the time. Do not use their service. They are like thief.

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iTalkBB Review

Number 66 : DEC 12th, 2011 : Anne

Recommended: No

Don,t buy their global package, never was able to get landline connected from Asia.nkeep asking refund at least once every month. Sick of it

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iTalkBB Review

Number 65 : NOV 7th, 2011 : Sally

Recommended: No

Stay away from ITALKBB!!! Italkbb guarantted us it was able to port in our old telephone number which we had over 8 years. Almost 2 months later, they were still not able to do that. The most frustrating thing was "No Customer Service" at all!! We had to keep calling them, and we were always told "to be patient". Italkbb outsourced their service, so if there was a problem, they had to contact the third party service provider and the only communication method between Italkbb and the the third party service provider was EMAIL. The telephone number of the third party listed on website is "Not in service", you can imagine how reliable this company would be. During the "port-in processing period", Italkbb provided us a temparory number and later on they provided us a number outside our city - it means everybody who lives in the same city with me has to call me long distance, how ridiculous it is! We eventually had Bell Canada to get our old number back. When we requested compensation for the service distuption period, they refused verbally and even refused to reply us back in writing.

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iTalkBB Review

Number 64 : OCT 31st, 2011 : Wenston

Recommended: No

It drops phone calls all the time even when you call their customer service. When I tried to cancel, they tried to delay by every means. When they finaly agreed to cancel, they want me to return phone adapter in its original condition including all packing materials with bar codes in tact. Otherwise they are going to charge me 59.99. This is after two years lowsy service. They would not refund the monthly charge even after only one day use for the current month.

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iTalkBB Review

Number 63 : OCT 17th, 2011 : Davy

Recommended: No

bad customer service, bad english, cancellation was a pain in the rear end. keep making some bogus excuse about how I was suppose to call back to confirm cancellation therefore the account hasn't been cancelled yet.

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iTalkBB Review

Number 62 : OCT 16th, 2011 : Ming

Recommended: No

Stay away from iTalkBB! As an user for more than 5 years, iTalkBB tried to increase charges and length of contract to 2 years. When I decided to go another provider, they tried not to process my request. It took me 3 days and a couple of hours to start to talk to them about my request. They said not to refund my prepaid balance. They also asked me to return all original package with VoIP box including all piece of paper such as instruction. Otherwise, I will be charged $59.99 for loss a piece of paper. Here is their email: "Please mail back iTalkBB's phone adapter in its original condition including, all packing materials with bar codes in tact, all parts and accessories, documentation and manuals and all other items originally received within fifteen (15) days of service termination. No refunds will be made to customer until iTalkBB receives the returned Equipment. If iTalkBB does not receive the returned equipment after fifteen (15) days, a $59.99 Equipment Fee will be charged to Customer's credit card, or we may turn your account over to a collection agency. "

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iTalkBB Review

Number 61 : SEP 15th, 2011 : 1-EX-I-talkBB-user

Recommended: No

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iTalkBB Review

Number 60 : AUG 23rd, 2011 : Paul

Recommended: No

When you sign in contract the sound quality really bad and when finshed contract you need tranfer to the other service provide if you need keep original phone number you need pay one more month fee untill they have time to help you to do it so I very very recomment didn't using ITALKBB

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