iTalkBB Reviews - Page 7 of 12

2.1/5

Average Rating

iTalkBB Review

Number 59 : AUG 7th, 2011 : Xiao

Recommended: No

Never use this service,because of the poor sound quality. after I transferred my phone sercvice to the other company, they nerver let me cancer its service and threaten to continue to charge money. on its website, iTalkBB claimed its heahquarter is located in VA, but in VA state, they don't have business license. They target Chinese community, doing fraud business.

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iTalkBB Review

Number 58 : JUN 4th, 2011 : Chris

Recommended: No

As taken from a chat conversation: Welcome to iTalkbb, Please wait a moment...... nerine:May I help you? You said:(14:52:03)Hello nerine said:(14:52:03)Hi, I am happy to assist you, how can I help you? You said:(14:52:22)I wanted to know how much the total setup fee would be for your 4.99 plan nerine said:(14:52:52) Thanks for your interested in iTalkbb service! I am sorry as this is customer service.In order to solve your problem and give you more promotion please leave an available number and free time so that we can arrange our sales to contact with you to give you a professionally and detail introduction.Or if you don't mind you can call our 24 hours sales hotline at 18774825522 to get more. You said:(14:53:15)So what could I use this chat for? If I wanted to change existing service, would you be the person to talk to? nerine said:(14:55:05)may i have your BB# or phone# please? You said:(14:55:17)7177784107 nerine said:(14:57:21)may i have your name You said:(14:57:58)Christopher Goggin nerine said:(14:58:19)now if you change your current plan to 4.99 plan you will be charged activtion fee and change plan fee (29.99+19.99) You said:(14:58:53)And if I decide to cancel my plan, since I'm in the free trial? What would I do then? nerine said:(15:00:29)f there's no possibility for your to continue using our service）,please contact us at 1-877-482-5503 from EST 9am to 6pm ,our cancellation department will help you to accomplish the process Wairing,system will close the chat if you have no response long time! You said:(15:02:34)I see, so my options are to either cancel my account any pay nothing since I'm in my free trial period. At which point, I could sign up again. Or pay $49.98, is that correct? nerine said:(15:03:37)you need to contact with us at 18774825503 to notify us your decision You said:(15:04:14)I understand that. I'm trying to get the facts before I make a decision. Is what I said earlier true, or did I misunderstand you? nerine said:(15:05:12)you can cancel in your trail period or change your plan You said:(15:05:42)Alright. Thank you.

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iTalkBB Review

Number 57 : MAY 13th, 2011 : Pear

Recommended: No

NEVER GIVE THEM YOUR CREDIT CARD NUMBER... EVER! About 3 months ago, an advertiser called my mother convincing her to try out a trial on iTalkBB and asked her for her credit card info. They told her she could cancel anytime she wanted and a package would arrive with the materials. When it arrived, we changed our mind and decided not to use iTalkBB because we simply changed our minds. WE called them to cancel, but it was more complicated than expected. They kept transferring our calls and kept us from canceling. 2 months passes and mom other gets a bill from her credit card company billing her for 1 month of service with iTalkBB we never even touched it or use their services. We finally called and sent back their package of materials canceling their services. Another month goes by and again, they charged us, but this time, it was a cancellation fee... We started out with a free trial and never used their services and ended up paying for nothing. NEVER GIVE OUT YOUR INFO. THEY'RE JUST ALL A BUNCH OF SCAMMERS!!

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iTalkBB Review

Number 56 : MAR 19th, 2011 : Jane

Recommended: No

I wanted to cancel the service but unable to do it. It's so hard to be off the hook

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iTalkBB Review

Number 55 : FEB 22nd, 2011 : Mark

Recommended: No

We have ItalkBB for nearly 23 month now, It was good values. However, their customer service is horriable, The company do not show any interested on keeping current customer, In order to receive promotion benefit, you have to leave the company for a year and re-enter as new customer? Why?

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iTalkBB Review

Number 54 : FEB 11th, 2011 : Tae

Recommended: No

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iTalkBB Review

Number 53 : FEB 9th, 2011 : AY

Recommended: No

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iTalkBB Review

Number 52 : JAN 30th, 2011 : Anonymous

Recommended: No

SCAM !!! Stay away! They double bill and renew your contraction without permission. They CONTINUE to charge you even after you have cancelled the service.

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iTalkBB Review

Number 51 : JAN 16th, 2011 : PeterNolasco

Recommended: Yes

I'm based in Calgary but started subscription while in Hamilton. I have always been very satisfied with their services particularly the cost of service. The only downtime I have experienced so far is the occasional need to re-set modem. I'm using cable high-speed internet; I can't speak for DSL customers -- they seem to be having problems based on comments I've read. Also, there used to be communication when talking to customer reps but now they have very fluent English speaking reps and I'm happy. Would continue recommending to friends.

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iTalkBB Review

Number 50 : JAN 13th, 2011 : April

Recommended: No

The salesman over the phone rush me to get the service started without caring what my current internet service is with DSL that connected with my phone line. Then I had to find out that I can't really replace my current phone number due to it so I ordered a new phone line with ItalkBB. I called them and told them about my issues over than three times; and I requested them to remove my credit card information from their system since I won't be their customer. After two months; I see they started to bill me the monthly service fee on my card; so I called the customer service and the refused to refund the moeny they billed me for not even hook up the phone box and use the line once!! Bad service all together; they rather to charge the $29 and lost a possible return customer!!

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