ITP Reviews - Page 3 of 11

2.6/5

Average Rating

Rip off

Number 85 : APR 12th, 2015 : Nolan

Recommended: No

After canceling my account and transferring my phone number in August they waited till January to send me a bill saying had never canceled. They then informed me they would continue to charge me every month until I paid the bill "because you can not cancel unless your bill is up to date". They will rip you off if you try to leave them.

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Customer support is brutal

Number 84 : MAR 26th, 2015 : Michael

Recommended: No

Had my first reason to call customer support. Customer service representative took all my information (I thought she was a tech, she wasn't)and told me support would be calling me back shortly. Well, apparently two days is shortly to this company. Also, the tech was rude and confrontational. Time to get a more reliable, and professional company.

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Unlimited means NOT unlimited

Number 83 : FEB 1st, 2015 : Joaquin

Recommended: No

Unlimited calling does not mean unlimited amounts of minutes. This company charged me for excess minutes. Their analogy is that I was acting in a business pattern. I asked them to revise my pattern to realize that calls made were to the same number and not a business pattern. It was a waste of my time trying to convince them.

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I feel cheated.

Number 82 : MAR 16th, 2014 : Susan

Recommended: No

I was told that there will be no charge for calling Mobile in Bangladesh. Now behind my back I am charged and today my connection was suspended without my knowledge. ITP did not bother to inform me that my bill was staggaring up due to charges of Mobile calling in Bangladesh. Even they did not have the courtesy to send me an email saying that my connection will be suspended due to charges. I am surprised to see this type of customer service. This was not my expectation. Hope ITP see my frustration. More over they do not have any customer service open during weekends and Holidays.

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SHIP BOX BACK TO ITP WITH TRACKING!

Number 81 : FEB 7th, 2014 : Susan

Recommended: No

When you cancel your service with them -- and you will -- make sure you ship the box back to them with a UPS or Fed-Ex tracking number. They charged my credit card $99.99 and said they hadn't received it. I had proof that they had, so now they say they'll credit my card. Awful company to deal with!

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Not a good experience

Number 80 : OCT 15th, 2013 : Mike

Recommended: No

Went with service as the features were attractive. Once active, found the features confusing to use. After a month the service went out over a weekend. They have no repair service after hours/weekends. No one to answer phones. Once tech was reached on Monday, I was told the problem was in my wireless modem/router from Century Link and I should replaced it. Service went out again 2 more times. I replaced ITP and went back to Vonage and have not had a problem since.

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Can't disconect unless I pay more for service never provided

Number 79 : AUG 9th, 2013 : Tom

Recommended: No

finally got someone to answer many calls cannot cancel unless I pay for many months of no service -- cannot cancel by email so you can setup online "instantly" takes an act of god to shut it off NEVER__NEVER USE THIS PROVIDER NEVER

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Ok, but trial costs $46

Number 78 : MAR 22nd, 2013 : John

Recommended: No

Website is vague about a trial. They say first and last month free, but this is deceptive. If you cancel watch out - it cost me $45.90 non-refundable after I renegotiated phone service with my internet provider. There are other companies who have a trial for real. BTW - customer service sounds so muffled when you call. Was going to recommend but am left with a bad taste over the non-refund.

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FRAUDSTERS

Number 77 : FEB 12th, 2013 : Dana

Recommended: No

I had not even completed the process to transfer my phone number when their lines went dead. I could not get a live person so the next day I cancelled activating my number transfer. Neither person I spoke to would refund my fee of $57.89 because my account was "activated". When I informed them that I had not even returned ITP's required forms they said too bad. BUYER BEWARE. STAY AWAY FROM THIS COMPANY!

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Horrible! Stay Away!

Number 76 : JAN 27th, 2013 : Dan

Recommended: No

Ripped me off. Did not port my previous number and charged me $100 for equipment they "felt" I would not return the same day I canceled the service while sending me an email that I had 14 days to return the equipment.

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