Lingo Reviews - Page 11 of 20

2.8/5

Average Rating

Lingo Review

Number 94 : OCT 17th, 2008 : Kevin

Recommended: No

I signed up for Lingo VOIP phone service because I was not able to get it from my local cable provider because of the way they handle their billing. The reason I choose Lingo over Vonage and other VOIP providers was because there was no long term contract that would interfere with my lease. I am renting an apartment and my lease is for 1 1/2 years, in which I am 7 months into. After 1 1/2 years I would see where I am going to move and make a decision to keep Lingo service or move to another provider. I just receive the following email today from Lingo and when I called to speak with a manager, they said, "this is how it is, and the terms and conditions that you signed up for said that we can change the terms and conditions at any time". Dear Customer, We appreciate your business with Lingo, and hope that you are availing and enjoying all its benefits! We would like to inform you of updated terms and conditions of your Lingo service. Effective October 23, 2008, customers who cancel their Lingo service within 24 months of the activation date, will be subject to a $99.95 cancellation fee per account. To view Lingo?s Terms & Conditions, please visit Lingo.com and click on the Terms & Conditions link at the bottom of the page. Should you have any questions about the new term, please contact us. Sincerely, Lingo.com I believe it is illegal to change the terms and conditions for existing customers who signed a contract for a different set of terms and conditions. If I cancel my contract at 1 1/2 years I should not have to pay this $99.95 cancellation fee that did not exist when I signed my contract, and was the basis of my decision to go with this vendor. I have a hard copy of the terms and conditions from when I set up my service with lingo and it says "Service is offered on a monthly basis..." and "If customer cancels the service for any reason or for convenience within twelve (12) months of the Activation Date, Customer will be charged a disconnect fee of $39.95 per account (the "Disconnect Fee")." These are the terms and conditions that I agreed to, and I believe what they are doing to existing customers is illegal. I have filled a compliant with the Better Business Bureau and I hope anyone with similar issues does the same thing.

Comment on this review >>

Lingo Review

Number 93 : OCT 17th, 2008 : George

Recommended: No

They increased the taxes without knowledge. This company really su..... They are charging 13 dollars as tax. the plan is 21.99 + 13 tax = 34.99.Thay are going to upgrade service agreement for 24 months Any one who is signing with them will be tied up for two years same like mobile phones. Lingo is not a good enough to upgrade 24 months contract. any one who is with lingo please cancel or you will be tied up with this crocodile. Don't sign with this company. this is my humble request.

Comment on this review >>

Lingo Review

Number 92 : OCT 7th, 2008 : SP

Recommended: No

I've had made a terrible decision to take my Sunrocket number to Lingo. At the time, it seemed that Lingo provided a good safe reliable solution after Sunrocket went bust. I've had many issues with Lingo since day 1 and after a few months, I finally decided to move on to a different provider. I have not took the time out to write a review earlier, but after my latest experience, I had to write this review to help others decide. I've been a user for various VOIP services for several years now, starting with Vonage, to AOL, to SunRocket, and most recently with Lingo and Viatalk - I've experienced all of these for at least 6 months each. Here are some of the issues I've had with Lingo in the last year: 1. Took them over 1 week to port my number, okay, this is not too bad, given that at the time they were probably flooded with Sunrocket customers. 2. I had to call them twice to get the month free and shipping credit they promised in their promotion for Sunrocket customers. It seemed that I would have not got the credit at all if I hadn't called. 3. I've had numerous repeated problems regarding the incoming caller id not displaying the correct time (different time zone). I called support several times initially to get it fixed, they changed it to 3 hours ahead instead of 3 hours back even after I explained I live on east coast. This setting got corrupted several times and after going through waiting on support numerous times to get it resolved, we just got tired and got used to the time difference on the caller id logs. 4. The people in their call center (India) literally are reading from a manual. It is difficult to get resolution on problems - it typically takes 2-3 times to explain something to get it resolved correctly. 5. Lingo's online feature portal is garbage. It is so unintuitive and difficult to use -- you actually need to do trial and error to understand how to use their system. This is enough reason for not signing up for their service! Over the year I had the service, I have not seen one change to their online system. One would expect providers to continually update their service package -- especially since the website is so out of date compared to its competitors. 6. Their website is not kept up-to-date either - their are links that no longer work correctly. 7. I sent an email to customercare from my gmail account -- only for it to bounce back after several retries gmail made over 2 days. If you see Lingo's website, they tell you to use this email address. 8. Last week, I ported my number from Lingo to Viatalk. Viatalk is very nice (more on this later). But here's the deal - after my number was successfully ported (took 6 days) to Viatalk - I sent an email to Lingo customer service to confirm my account was canceled and to remove my credit card on file. After a few days, that email bounced back, so I tried sending them an online message from another page I found on their website. After 1 day, this was the response I received: ====

Comment on this review >>

Lingo Review

Number 91 : SEP 9th, 2008 : Kanpra

Recommended: No

Possibly the WORST customer service. It always goes to someone in India who do not have any ability to help you. Nothing against them. I think they are just put up as a front and poor souls have to bear the brunt of our frustrations. I would NEVER recommend this to anyone. In itself as a phone it works fine but when you need customer service, trust me you would want to change this company FAST!

Comment on this review >>

Lingo Review

Number 90 : SEP 8th, 2008 : Dennis

Recommended: No

Absolutely abysmal customer service. Only answers I was able to get were the ones read from an answer sheet from somewhere in India. Just cancelled, we'll see how that goes. Told number was portable, wasn't. Assigned me an area code outside of my area, wanted me to pay for an additional line to get an area code in my area. Multiple customer service contacts, same BS every time. AVOID like the plague!

Comment on this review >>

Lingo Review

Number 89 : AUG 27th, 2008 : Jeff

Recommended: No

Horrible customer service, and billing, hard to get help or get anyone to listen. Would not want to put my worst enemy through this!

Comment on this review >>

Lingo Review

Number 88 : AUG 14th, 2008 : Yang

Recommended: No

Since the fee was low and they had my credit card, I never bothered looking at the bill. Recently I noticed they are charge me $8.94 tax/fee over a $21 plan. As I last remember my plan was a $14 plan, how did it become a $21 remains a mystery.

Comment on this review >>

Lingo Review

Number 87 : AUG 14th, 2008 : JOHN

Recommended: No

Forget Lingo! they promised me they could move my current phone number but when there teck arrived the said they could not move my current number ( I had this number for more than 20 years) So we cancelled the service the same day and was given RMA's for the modems I sent them back I have not received my money plus the continued to charge my card for the last 6 months, I have spoke to them and they denied my cancelling the service and insisted that my account was still active and refuse to take my word or refund my money SO DON'T GO WITH LINGO --------

Comment on this review >>

Lingo Review

Number 86 : AUG 8th, 2008 : Joe

Recommended: No

If anyone is looking for a VoIP service, stay far away from Lingo. They have the worst service and don't know what to fix. Like other users they tell you to power cycle the box. I have had my cable company at the house several times to check signal for my cable that Lingo says was bad. The signal was fine as I am a RF wireless tech and know what's going on with signal meters. Stay far away from LINGO, they SUCK. They are now trying to get me to pay for the month that I ported my # to another service calling it a cancellation after being with them over 1 yr. They SUCK stay AWAY

Comment on this review >>

Lingo Review

Number 85 : AUG 8th, 2008 : Sara

Recommended: No

I've had Lingo for about 3 months. I have called customer service at least 6 times to get a problem fixed. Each time they assure me that it will be fixed in 24-48 hours, but now I know that is not true. The problem has not been fixed. The problem is that when I call certain phone lines, the person answering the phone cannot hear me. I can hear them, but they cannot hear me. It is sporadic; when I first called, it was only local numbers. After the Lingo engineers worked on it, it became more wide-spread. Now it's all land lines in most of the small towns in my state. Calls to phones in large cities in my state seem to go fine. Tech support is polite, but they have not fixed the problem. ALSO, these past two months, I notice the Lingo is charging me $35 on my credit card, when the original agreement was for $21.95. Believe me, it's not worth $35. I received no notice of a rate increase.

Comment on this review >>