Lingo Reviews - Page 7 of 20

2.8/5

Average Rating

Lingo Review

Number 134 : SEP 9th, 2009 : Steve

Recommended: Yes

When first ordered, did not receive equipment until after talking to customer service without waiting long on hold. Had to place several calls to check on port status of LAN line provider. After receiving merchandise, setup is very simple, call quality seems excellent on both ends. Never had a dropped call and features available are very easy to use. Logging into the Lingo account is slow and will log you out numerously. I have been using them for a month now and so far so good, although I would rate their customer support pretty basic.

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Lingo Review

Number 133 : AUG 18th, 2009 : Pacifier.the

Recommended: No

Reading such views expressed on this wall here makes me contemplate about the principle question we all have in our minds, WHY ARE THESE JOBS OUTSOURCED TO NON-ENGLISH SPEAKING COUNTRIES WHERE PEOPLE HAVE BELOW AVERAGE INTELLIGENCE??? Being a Lingo customer I know that the Customer Service is in Philippines and my recent interaction with them has been really frustrating. These people obviously have an accent, which is obviously non-American and they don?t really comprehend your problems unless stated multiple times. SO WHAT ARE THESE COMPANIES, WHO OUTSOURCE THESE JOBS, GAINING? My personal opinion is that these companies are incurring more costs, as they are losing out on customers because of their sub-standard Customer Service as compared to what they are gaining from outsourcing these jobs. WHAT ARE YOUR VIEWS???

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Lingo Review

Number 132 : AUG 15th, 2009 : Viper

Recommended: No

Here is a word of caution if you are planning to transfer your phone number upon signup?DON?T MAKE THAT MISTAKE!!! I have unsuccessfully tried to transfer my number over to Lingo for more than 2 months. The sales guy said that the number would be transfer before I start using the service. First, it took 2 weeks to install the service, which means that you lose half the trial period time. Second, when my number did not show up on the caller ID screen, I called up the CS to learn that the transfer process was not even initiated. The guy asked me to send one authority letter that would initiate the process. I tried submitting that online but it did not work. When I called the CS, they asked me to change my Internet browser to make it work. WTF??? Instead of admitting that they have a problem with their system, they simply pushed the ball to my court. I tried using a different browser but it still did not work, then they asked me to fax that damn letter. I had to fax it 7 times for them to receive it. By this time a month had already passed. I guess CS may have tagged my account as ?RUN AROUND ACCOUNT? because that?s what I got from all the reps. Their customer service is literally a big CIRCUS. Finally, a week into my transfer process I got an email that the information in my form was incorrect. I called up the CS to know what was wrong, since my account was tagged as run around account, these jokers now asked me to send them a copy of my last bill from my last company, I provided that. After a couple of weeks I got another email informing that my number cannot be transferred because of my internet setup. I called up the CS to know how can I fix this problem but the guy on the other side sounded more lost than I did. That is when I stopped pursuing. Since my number could not be transferred, I called in to cancel the account. These god-forbidden people are now threatening me with a $100 cancellation charge. Why on Earth do I need to pay them 100 bucks for getting rid of a service which I never used? My hope against hope is that they would settle the cancellation charge dispute without much fuss, but you can never be too sure with their CS. I will open that can of worms over here if I need to but my sincere advice to everyone is?..STAY AWAY FROM LINGO!!!

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Lingo Review

Number 131 : AUG 14th, 2009 : Angry

Recommended: No

I have been a Lingo customer for many years now, and the service was great. However, my problems started when my friend recommended the Lingo Unwired service. I called up the customer service to know more about the feature, however the rep sounded lost and I figured out that his product knowledge is zip. The rep tried to push me to many corners and finally asked me to write an email to the unwired department. That was a classic example of loose service because I had pressed the option for unwired department on the IVR. I have called the customer service many times in 2008 as I had an issue with my bill and found the service to be great, however this time it sucked. The upheaval began when I got my first bill for the unwired service that gave me a shock of catastrophic proportions. I called up the customer service again to learn that I was charged a connection fee of 79 cents per call I made. I asked for credits because I was kept in the dark about the connected charge and all they could offer is a $5 courtesy credit. I have never felt so pained and insulted in my life, ever. I have decided to do a charge-back for the bill amount and cancel the account, which I feel sad about as I was saving some money with this service. Lingo management: You need to fix your customer service ASAP before you lose out on other loyal customers like me.

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Lingo Review

Number 130 : AUG 12th, 2009 : Angel

Recommended: No

I had trouble setting the system up as I could not place calls, but could receive them. The voice mail and call waiting features were good, but the quality of the sound left a lot to be desired. Immediately after you sign up under their trial service they send an email changing the terms indicating there is a $100 charge if you want to cancel. When I called to cancel they placed me on hold for 35 minutes-and never came back on the phone. I finally hung up, sent an email indicating I want to cancel this awful service. They continued to charge my credit card even after I got four months worth of credit by challenging the charges. I finally had to cancel my credit card number and have a new one issued because they continue to charge my credit card. Save yourself the headaches and steer away from LINGO.

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Lingo Review

Number 129 : AUG 11th, 2009 : Kevin

Recommended: Yes

I have had Lingo service since 2003. I have had nothing other then great service with the exception of trying to get them to fix an issue with my voice mail showing I had messages when I really didn't. I will admit that their customer service specialist aren't the greatest and they suck at listening, BUT ask for a supervisor and usually you can get your issues fixed quickly. I love the service and have convinced several friends and family to switch over and save like I have.

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Lingo Review

Number 128 : JUL 31st, 2009 : Bis

Recommended: No

my experience with LINGO does not work satisfactory with me. 1. the 4.95usd promo has a hidden charges of 15usd or more (under fee, tax and surcharge itemization) of which they wont tell you in detail when making inquiry. 2. lingo voip sound quality is not good. the received call is good but when you talk to the other party, your voice quality is horrible, choppy signal or cutting out. for an score of 10, this is 2 of 10. 3. my internet service provider is ok as i always check the bandwidth when this occur. summary: this is the best deal you can get on the web but my research end up of frustartions as i did not see taxes or hidden charges of that much. dont waste time and money, lucky are you, try find another. 3. ive been using this voip for 3months and plan to return this soon.

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Lingo Review

Number 127 : JUL 27th, 2009 : Bettina

Recommended: No

Stay away from this company !!! The GOOD: they are as reliable as comparable providers. The BAD: your phone number won?t change, but it will re-route which means some strange phone number in the Midwest shows up on caller ID when you call people. You also have to dial your own area code to dial your neighbor?s house. The UGLY: I signed up for 1 yr deal, they changed terms via email to a 2 yr deal with $99 cancel fee. After I cancelled, they never billed me for the fee, but kept sending me solicitation emails. Without ever contacting me, they referred my account to collections agency where I ended up paying $17 extra in collection fees. Lingo?s repeated accounting and customer service failures could have ruined my credit. Don?t risk doing business with them.

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Lingo Review

Number 126 : JUL 11th, 2009 : Sangeeta

Recommended: No

*** LINGO IS FRAUDULENT CO. THEY DON'T TELL YOU ITS 2 YRS CONTRACT *** I was cheated by then with their $17.99 offer in sept 2008. I signed with them through phone order, I recall agent telling me no contract like comcast. they did not honor thier special promotions and see my credit card was billed $27.68 every month, when I call them they say I am on different promo. I was so digusted that I cancelled and moved to ALLVOI and now I see since for 3 month they still bill and $99 cancellations fee. Any one who is victim of LINGO FRAUD, I would recommend to write complaint to consumer complaint to FCC. They have looted to many American people and some need to take the bull by the horn

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Lingo Review

Number 125 : JUL 5th, 2009 : Ann

Recommended: No

After having a harrowing experience with the Lingo customer care folks a few days ago (end June-2009), I was checking the internet to see if I was alone. To my surprise, I have come across many reviews written by people about their experiences with Lingo/Primus over the last few months. As happens most of the times, one either does not do much research on a company, products or its services when the deal looks really nice or we simply ignore any poor experience shared on the web thinking that these are either disgruntled customers and there are still many more who avail the services of the company. We forget that not everyone takes the time or makes the effort to share their experiences on the web through reviews. I appreciate those who have done this so that fellow consumers can benefit from their experiences. Its time we get wiser and not let companies get away with mis-treating customers. Only after one goes through a very poor experience does one look out and then gets shocked to see the experiences other have been through. Hope each of you reading this review wake up and don't burn your fingers with this company. Be ware of Lingo !!!!

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