magicJack Reviews - Page 10 of 18

2.8/5

Average Rating

Poor Service

Number 85 : SEP 2nd, 2015 : Dick

Recommended: No

Device works some times and not other times. When you connect Magicjack to a computer, the device doesn't connect properly and therefore will not work.

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Works for me

Number 84 : AUG 25th, 2015 : Kathe

Recommended: Yes

I have been using MagicJack for more than 5 years with minimal issues! It's easy to use and there can be some quality problems, but anyone using VoIP is having same issues.

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Terrible Service

Number 83 : JUL 31st, 2015 : EDUARDO

Recommended: No

MagicJack charges $33 dollars to transfer the number to another carrier and $16 for a warranty replacement. Getting a refund is extremely difficult. They last less than two years. While it works it's ok. Have a problem then forget it.

VISITOR/PROVIDER FEEDBACK:

Jim (February 17th 2016) : I had a similar problem, but called the chat line and they sent a link to my email to fix the problem. When I first got the device I had Vista. As I upgraded my OS I had to run the fix. I now have Windows 10 and I also updated my device to the new one that doesn't need a computer, just Internet connection, and I just love it. I use it as my main line, however it will only handle 3 phones to be connected, otherwise it will not ring on incoming calls.

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Wonderful service

Number 82 : JUN 26th, 2015 : Lavern

Recommended: Yes

I've been using Magicjack since 2007 and it has been great, although sometimes there is a little static or dropping of the signal. Best of all is the tremendous savings. I have cancelled my other phone service.

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Do Not Purchase MagicJack!

Number 81 : JUN 18th, 2015 : Randy

Recommended: No

I have had MagicJack for about 4 years. From time to time, at first, I would call certain numbers and it would not ring through. That problem has been solved. However, this past month, when I paid my subscription, the next day the phone would not work. When I contacted them at first, the customer service person said she could send me a new device instead of transferring me to Technical Support. Thinking it would be faster to fix the problem, I asked to be transferred to a support person. I had to go through 3 people and it took 2 hours to get the problem fixed (no ring through on the receiving end). That fix lasted 2 days, and now, I have no ring tone on my end. After spending an hour and going through 2 tech's last night, I gave up and got in touch with them this morning to get the replacement sent to me. However, now they want another $25 to send me a replacement device, after I was told they would send one for the re-up price that I have already paid. Also, their support people must be in India or somewhere overseas, because their English is terrible! Do not buy!

VISITOR/PROVIDER FEEDBACK:

Mike (June 28th 2015) : The Magicjack device is not really something you can "fix". It is a simple device meant to be a use and toss type thing. That is also why it is so cheap. There are no REAL technicians at Magicjack since it is a throw away type device. If you get a faulty device, they SHOULD replace it for free but everyone I talk to says they charge to send another. But that charge is still a LOT cheaper than a year of service with anyone else. I have been using Magicjack since the beginning and have had no issues since I never have to use customer service chat. My device did quit on me once but it turned out to be the power brick which I got from Amazon cheaper than from them.

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Caution on security service scam

Number 80 : JUN 7th, 2015 : Bill

Recommended: Yes

I bought Magicjack from Best Buy several years ago to control a remote thermostat in a vacation home. It has worked great for many years in this application but has had trouble with voice but OK because we use our cell phones. This last year our contract was up so I called to renew and was routed to India (I think) where the representative told me Magicjack had terrible security and I had to purchase a $100 security contract for 5 years. I was in a hurry and renewed for 5 years with the extra $100 for security. Next day I called them back and no one knew anything about purchasing extra security. A separate $100 charge appeared on my credit card (not Magicjack). So I called Visa and they said I should cancel my card with associated hassle. I contacted the Magicjack supervisor about this but never heard back.

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Do not use this pile of junk

Number 79 : APR 30th, 2015 : Kjn

Recommended: No

Tried to set up MagicJack Go, but was not compatible with my office setup. Cords would not work. They told me I had to use my computer and not my modem. Unacceptable. I told them to CANCEL the port request and that I was returning the equipment. Not only did they not cancel the porting, but they took my money and now I have no phone at all! They went ahead and ported the number! Customer Service is disappointing. MagicJack has charged me for a porting fee I cancelled and for 911 services I don't have. They won't refund the money they took. They won't cancel the porting. I have to contact my original carrier and get everything re-set back up. This is costing me time and money....all for trying to use a service to save some money. Now I am getting emails telling me I have MagicJack voicemail....but I have no way to access the messages.

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System failure

Number 78 : APR 29th, 2015 : Dale

Recommended: No

After using magicjack for over a year, it failed to work after loading update for JAVA, and magicjack support cannot get my phone service to work again. The people I dealt with were very short on patience and really did not have a desire to do their job. I was very satisfied with magicjack up until that time and was recommending it to several people. Norton Security people were very helpful in evaluating my computer to diagnose the problem and concluded problem was with magicjack.

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Don't bother!

Number 77 : APR 8th, 2015 : Maggie

Recommended: No

Purchased the MagicJack Pro and it is awful. The sales person lied about everything to get me to buy it. After the MJP arrived I couldn't get it to work. I was on the phone for 3 hours with "customer support" who need training badly. They read me instructions word for word from the same flyer I had. International calls from the US to oversea destinations start at 38 cents per min. Even the ATT international plan is 18 cents less. So many hidden fees. The US phone number you "get", you have to pay for. Buyer beware!

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Horrible service

Number 76 : MAR 14th, 2015 : John

Recommended: No

The service would go on and off and finally just quit. You can not reach a live person to speak with ever. They also took my money for five years of service and gave me a few months of service. Rip off.

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