magicJack Reviews - Page 11 of 18

2.7/5

Average Rating

Do not use this pile of junk

Number 79 : APR 30th, 2015 : Kjn

Recommended: No

Tried to set up MagicJack Go, but was not compatible with my office setup. Cords would not work. They told me I had to use my computer and not my modem. Unacceptable. I told them to CANCEL the port request and that I was returning the equipment. Not only did they not cancel the porting, but they took my money and now I have no phone at all! They went ahead and ported the number! Customer Service is disappointing. MagicJack has charged me for a porting fee I cancelled and for 911 services I don't have. They won't refund the money they took. They won't cancel the porting. I have to contact my original carrier and get everything re-set back up. This is costing me time and money....all for trying to use a service to save some money. Now I am getting emails telling me I have MagicJack voicemail....but I have no way to access the messages.

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System failure

Number 78 : APR 29th, 2015 : Dale

Recommended: No

After using magicjack for over a year, it failed to work after loading update for JAVA, and magicjack support cannot get my phone service to work again. The people I dealt with were very short on patience and really did not have a desire to do their job. I was very satisfied with magicjack up until that time and was recommending it to several people. Norton Security people were very helpful in evaluating my computer to diagnose the problem and concluded problem was with magicjack.

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Don't bother!

Number 77 : APR 8th, 2015 : Maggie

Recommended: No

Purchased the MagicJack Pro and it is awful. The sales person lied about everything to get me to buy it. After the MJP arrived I couldn't get it to work. I was on the phone for 3 hours with "customer support" who need training badly. They read me instructions word for word from the same flyer I had. International calls from the US to oversea destinations start at 38 cents per min. Even the ATT international plan is 18 cents less. So many hidden fees. The US phone number you "get", you have to pay for. Buyer beware!

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Horrible service

Number 76 : MAR 14th, 2015 : John

Recommended: No

The service would go on and off and finally just quit. You can not reach a live person to speak with ever. They also took my money for five years of service and gave me a few months of service. Rip off.

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Two equipment failures so far!

Number 75 : MAR 9th, 2015 : John

Recommended: No

This is the second MagicJack Plus that hit the dust in my service. If I have to buy new equipment once a year, it is NOT a cheap service anymore. On the flip side, they signed me up for 5 (five!) years. I am gullible.

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Very Poor Customer Service

Number 74 : FEB 2nd, 2015 : Rich

Recommended: No

I have had an account for two years and recently we moved. During the move the account expired and instead of allowing us to restore the account they are saying I have to buy a whole new device. Very disappointed they don't have the technology to restore an account.

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Billing errors are always your fault.

Number 73 : JAN 22nd, 2015 : Sammy

Recommended: No

They charged my credit card twice. I could not get in touch with Customer Service so went to the credit card company and said it was a double billing. So now that I want to renew they want me to pay them the "back charge" of $26 saying this is what they got charged. I don't think so!

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You have to have a computer to activate your service!

Number 72 : JAN 12th, 2015 : Isneh

Recommended: No

On 1/12/2015 my Magicjack term expired so I renewed for five years and paid $129.36, including taxes/fees. However, I could not dial out. I called customer service and the operator told me that you have to have a computer to activate this service. I told him that I only have an iPad. He said he could not activate this phone. But as advertised, it says you do not have to have a computer to have this service. I am very upset with their service. It is very frustrating to keep this service. I have no alternative but to cancel this service. I do not recommend anyone with an iPad to get Magicjack Plus phone service for home.

VISITOR/PROVIDER FEEDBACK:

George (March 27th 2015) : You gave up too easy. It clearly states to set up the service you need to use a computer then after its established transfer to other devices. People fail to read the instructions then complain. And dont refund it - hook up to a friends computer to set the service.

Shama (March 28th 2015) : George, you need some customer service training. You came across with an attitude, and as generally unprofessional. What you said may be true, but, if I were your boss I would consider how you said it to be unacceptable. And bordering on antagonistic, condescending, and immature.

Lyn (April 13th 2015) : I am with you George and I have bought 4. Of these I sent one to my daughter in Italy, my other daughter in Germany and my son here and I have one. I set them all up on my computer and sent them out to the kids no problems with any of them they are used as a second phone for our family to keep in touch anytime.

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Reliable

Number 71 : DEC 28th, 2014 : Mari

Recommended: Yes

This service is budget friendly. My third year using it. I check messages from other phones and from email. Very reliable, I use this daily for personal and business calls and doctor appointments.

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Horrendous!

Number 70 : DEC 26th, 2014 : Rita

Recommended: No

I have had 2 MagicJack numbers. For the first 2+ years, it worked fine and I recommended it to many friends. Then I purchased MagicJack Plus, and it was fairly reliable until the last month. Now I can neither receive calls nor call out. Service is basically NON-EXISTENT. They force you to go to on-line chat and you could be on the line up to an hour. If they don't know how to resolve it they just drop the call. I regret recommending it in the past. After getting no resolution to problems, I started reading the reviews and several of them state that the inventor has passed away and it has been taken over by someone else. There is a common theme among the reviews, and the worst are very recent. It USED to be a good product.

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