magicJack Reviews - Page 12 of 18

2.7/5

Average Rating

Poor service

Number 69 : NOV 24th, 2014 : Mr.CFO

Recommended: No

All customer service wants to do is up-sell their 5 year plan - even before they listen to your complaint or problem, and even before they port your number. When they ported a number I didn't own, they still wanted to sell me their 5 year plan.

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Beware Unauthorized Charges

Number 68 : OCT 23rd, 2014 : Wayne

Recommended: No

They say you can call anywhere in the U.S. for free but that is not true. They charge for calls to Alaska and Hawaii, and probably also to remote areas within the 48 contiguous states. Watch out for "administrative fees" and sneaky ways that they add charges on so that any credit you have on the account disappears quickly. And their "customer service" is not helpful at all.

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Very poor customer service

Number 67 : OCT 22nd, 2014 : George

Recommended: No

For price service is okay. Associates who help with Chat lines are minimally experienced. They ususally handle simple items. If it gets more complex the customer is lost and rarely does the task get completed. At one point is was renewing a second phone line and they charged my credit card 2x. I disputed the charge and they then charged me $26 and change for disputing the charge. It was their stupidity that started the problem. So, I cancelled the second line. After several months my business line stopped working. I was told the device broke and they would send me a new device free along with shipping and handling charges. I agreed, but was finally told I still owed them $26 for disputing the extra charge they had made. I refused to pay and am now looking for a new service.

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MagicJack Customer Support Sucks!

Number 66 : OCT 6th, 2014 : Richard

Recommended: No

Cheap Price does not make up for bad customer service! They hung up on me and then they blocked my number! Can I say more!

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Very Very satified

Number 65 : SEP 11th, 2014 : Bob

Recommended: Yes

I have had this service on 3 lines since it first became available. On the 2 occasions where there was equipment failure the units were replaced absolutely free of charge. And no one beats the monthly rate. Its also nice to have my home phone number with me when I am mobile.

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Magic Jack Plus

Number 64 : SEP 3rd, 2014 : Chrissski

Recommended: Yes

Once I got the MagicJack Plus that plugs directly into the router, all my Voip problems ended. The voice quality is very good and stays up all the time as long as your cable modem and router work. Paying the bill each year is cumbersome and takes several tries from their billing site. We never have gotten the voice mail to work, also, I DON'T know if you can send a fax over the magicjack phone line. If anyone out there knows, please let me know.

VISITOR/PROVIDER FEEDBACK:

Rpres (Sept 5th, 2014) : Yes, mine does fax without problems. I have been satisfied with the quality of calls. We use it as a secondary service to our cell phone service.

Slojim (Oct 16th, 2014) : I use MagicJack as a dedicated fax line, and have had no problems.

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Worst Service Ever

Number 63 : SEP 3rd, 2014 : Jack

Recommended: No

The worst service ever!

VISITOR/PROVIDER FEEDBACK:

E. Elliott (January 9th 2015) : The clarity of the call is not that good but for the price of their yearly subscription, I suppose it isn't too bad. The worse part is that they have an awful customer support when you need assistance. I tried doing the live chat and their tech support wasn't any help at all. I called their toll free number and their rep wasn't able to give me any assistance at all. Transferred me to another number and was on hold for over 10 minutes until I decided to hang up. I read similar reviews about their customer support before I purchased MJ but thought I'd try it anyway since it's cheap. Sadly, the reviews about their customer support is all true.

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Poor Service

Number 62 : AUG 19th, 2014 : Freddie

Recommended: No

Lots of dropped calls. Poor sound quality. Really bad customer service. After 3 years they double billed me for the annual charge and shut off my phone for disputing the extra charge on my credit card. I was then without a phone but they insisted that I call customer service. I emailed them and told them I had no phone, thank you. Then I went to Costco and bought an OOMA system. (Love it so far)

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MAGIC JACK IS A NO-GO

Number 61 : JUL 23rd, 2014 : Tessa

Recommended: No

The customer service is HORRIBLE. When you finally get a customer service rep by FINDING the number 561-594-9925, they are extremely rude, abrupt, cut you off and repeat the same scripted spiel without even thinking. It's as if you are talking to a broken record. AND it's nearly impossible to port the number over if you want to go to another carrier. Last point, while you think you might be saving money by using the service the sound quality is not good, it's breaks up a lot.

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MJ is magicCrap

Number 60 : JUL 10th, 2014 : Michael

Recommended: No

Had Comcast VOIP for over two years but decided to drop Comcast, so I needed a new provider. Got MJ at Walmart and set it up. Included ethernet cable did not work with the system, so I used a cable from elsewhere. Worked OK, but noisy. After a month of working OK, I changed internet providers to DSL, ported my home phone, AND NOTHING WORKED. Got on a chat line with MJ and spent hours downloading info to my computer. Their tech support wanted me to allow MJ to take over my computer remotely. I bought basic talk, set it up and it was a breeze. MJ is trying to charge me $20 to port my phone number, then $10/yr, and now is trying to charge me $30 to port my number to basictalk. I hope this company goes out of business.

VISITOR/PROVIDER FEEDBACK:

Steve (July 15th, 2014) : Not only does MagicJack NOT support FAX connections, they will not tell you when your subscription is due for renewal and when you are ready to port your number to another provider, they will charge you $30 PLUS an administration fee as a ransom. I, too, hope they go out of business; it is the worst phone service I've ever experienced.

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