magicJack Reviews - Page 5 of 18

2.8/5

Average Rating

JUST DON'T!

Number 135 : JUN 5th, 2018 : Dave

Recommended: No

Best advice I can give is: JUST DON'T! I had to keep calling to get someone that actually could answer my questions about their phone service, that should have been a big hint, but the reviews kept saying the service was good, so I endeavored. Three weeks after being charged for my phones and lines, I still do not have my phones and am still being charged for my lines. I have emailed and called them MULTIPLE times (they email me, but my replies and direct emails go into their trash folder) and they keep telling me they can not ship to my address; funny, FedEX, UPS, DHL and USPS all deliver here on a daily basis. They want to send the phones to the FedEX center and have me go pick them up; multiple times I told them fine, but yet my phones never ship, so here goes another call. I ordered my phones and lines, was charged and invoiced for the phones and lines on May 18, 2018 and I called today, June 5, 2018, just to be told that they have to reorder my phones, because it has been over a month. What? How does 23 days equal over a month? When I explained this, I was told that I was being rude and insulting - excuse me! Then they tried to tell me that I ordered the phones and lines in February, I didn't, so I asked if they were charging me for someone else, because I only have one invoice on my account and it is dated May 18, 2018; again, I was told I was being rude - they would not even let me give them the invoice number. As far as ease of setup, sound quality or service reliability, I have no idea, since I have not received the phones. Save yourself from: having to fight to get your money back, the aggravation of having to find another service after a month of more going by and absolutely zero customer service. You will be treated like you are an inconvenience to them! They could not care less about you, all they want is your money! Again, the best advice I can give is: JUST DON'T!

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The Worst Customer Service

Number 134 : JUN 3rd, 2018 : Pierre

Recommended: No

If you have 1 hour to waste waiting for customer service only to be told that they can't help you and that you should call a number where you will wait another hour and not get help again, then Magicjack is for you. This company sucks. They always try to scam you when something goes wrong. Try it for free for 30 days? No! They bill you the moment you give them your credit card info! The service is unreliable with sound problems where people can't hear you or you can't hear them; sometimes people call you but they can't hear the phone ring so they hang up before you can answer; or the line drops in the middle of a call. It is a nightmare. Don't buy this crap!

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8 Years of Trouble Free Service

Number 133 : MAR 20th, 2018 : Chris

Recommended: Yes

I started using the 1st version of MagicJack and was impressed at its ease of use. A bit lacking on sound quality at first. The 2nd version got a lot better, and now with MJGO it works flawlessly.

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No Complaints

Number 132 : FEB 17th, 2018 : Ronald

Recommended: Yes

I don't know what all the complaints are about. If you want Ma Bell customer service, then pay Ma Bell prices. The chat feature has answered the few questions I have had. The sound quality is as good as Century Link (which I gave up when I got the MJ). I was able to port over the same number I have had for years. I was impressed when I took my MJ to Germany, plugged it into my laptop in my hotel and called the states like I was calling a neighbor with no loss in quality AND I received calls from the states without the caller knowing I was overseas. For the cost (I bought the 5 year plan on a $69.00 special offer) it has met all expectation and in fact has done all that it claims it can do. I do not work for Magicjack, I am just an average working guy trying to save money and this little gizmo does just that very well.

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Not So Good

Number 131 : JAN 24th, 2018 : Steve

Recommended: No

Magicjack is great until you have a problem. When you contact their support team (chat is the only way to do it) you will get a person that basically sends you pre-written answers, not paying attention to your existing problem (in my case: MJ not working). It was very evident and I believe that they do not understand "expert team member" (this took more then one hour) you will get the same kind of thing again. When all is done and your MJ is still not working they will put the blame on Apple (your computer) telling you to go see them to fix the problem. After 2 hours and 34 minutes I had enough and did my own trouble shooting. I fixed the problem for now. If you ask for a refund they will tell you that there is no refund after 30 days, in my case, I bough for 5 years so I am out of luck. Their fix all problem solver is to send you the setup and firmware link which does not always work! This was my experience with Magicjack.

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Worst Customer Service

Number 130 : JAN 3rd, 2018 : Beth

Recommended: No

I had used MagicJack for many years as my home phone line. It is low priced compared to other companies but when something goes wrong there is practically no customer support. You will spend hours on chat and if you call there's a long wait to speak with someone and everyone you speak to gives you a different story and nothing ever seems to get resolved. If they send you a broken device be prepared to pay the cost to ship it back. It is difficult to activate the device and it doesn't seem to be compatible with an iMac. Voice quality has gotten a little better over the years but still will sometimes cause a robotic voice and there are a lot of dropped calls. If cost is an issue then it might be worth a try, but if you want customer service then look elsewhere.

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Horrible company! Do Not Use.

Number 129 : DEC 21st, 2017 : Bart

Recommended: No

Absolutely horrible customer service! First, tried the live chat - after a long wait, the chatter says I have to call. So I call and wait in a queue for nearly an hour, after which the agent tells me he has to transfer me to another department. So another long wait in a queue (probably a little less than an hour), only to be told that their records show I disputed a charge from over 4 years ago, even though I've had my service working until just now (December 2017). I offered to continue my service by paying the annual fee, but they say they won't do that. The agent claimed they sent me an email about this 4 years ago, but of course there is no email (I save them). DO NOT DO BUSINESS WITH THESE PEOPLE!

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Very difficult to hear the other person speaking

Number 128 : NOV 8th, 2017 : Ted

Recommended: No

I have a MJ 10 .It can be very difficult at times to hear the other person speaking. This happens on 50% of all phone calls. I guess you get what you pay for.

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Worst phone

Number 127 : NOV 7th, 2017 : David

Recommended: Yes

Don't buy this phone. They are making money from us. There will always be admin charges. For renewal they will charge for renewal and then Canadian too with admin charges for each. When you see your bank statement it will be a lot more money after conversion. Also they blocked local access numbers to call long distance calls. I will never ever recommend Magicjack.

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Not what I signed up for

Number 126 : OCT 5th, 2017 : Glenn

Recommended: No

People cannot understand when we speak. There was noise on the phone line, we thought it was the phone so bought a new one but we still have the same problem. Chatted with Magicjack on live chat and no resolution so far.

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