magicJack Reviews - Page 6 of 18

2.8/5

Average Rating

Works Prett Well

Number 125 : OCT 5th, 2017 : Dan

Recommended: Yes

MagicJack has been a feature in our house for the better part of a decade, now, and it works pretty well, and EXTREMELY inexpensively. I have our MagicJack Plus dongle wired directly into our home phone network, and it operates several phones in our house simultaneously, just as our old $45/month telephone company did. The customer service is a bit spotty, if you should have an issue. They have a "live chat" option on their website that will help you if you can sit through half an hour of "please try unplugging the unit and re-plugging it in" fixes first. I had one problem with the dongle going bad, and they quickly shipped out another one (I had to pay for a new one because it was out of warranty, but it shipped quickly). I would certainly recommend this service to anyone looking to ditch the high cost of home phone.

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MagicJack is Great!

Number 124 : SEP 3rd, 2017 : Dean

Recommended: Yes

I simply dont get or agree with the bad reviews on Magicjack...I love Magicjack! Heres why: I went from living in the middle of nowhere and moved to civilization where I could actually get high speed Internet and Magicjack for home phone service. That means I went from paying $90 a month for AT&Stank landline phone to $3 a month with Magicjack...AT & Stank as I call em.. sucks! They raped me financially for years and I would never do business with them again! Now I had to get high speed Internet to facilitate that but once I did I appreciated the financial benefits plus more features like call waiting, call forwarding, voice mail and calls to Canada...Eh? AT&T was too CHEAP to offer that! So I kicked them to the curb and went with JACK! With any VOIP you have to realize there may be glitches from time to time...but they are minimal. Do the numbers, I'd rather pay $3 a month for better service (The Jack) than $90 a month for inferior service (AT&T)! So, don't curse the Jack until you've tried 'em. I've been with them for almost 4 years and love them! Magicjack rocks!

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Bad

Number 123 : AUG 3rd, 2017 : Barbara

Recommended: No

The stupidest item on the market, calls were bad and sounded like they were in a tube and would always have echo. Called them every day, they always said it was fixed but took it back and got my money back.

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Review Of Technical Service

Number 122 : JUL 16th, 2017 : Rosemary

Recommended: Yes

I have been without a phone for five (5) days,and two days ago I talked to so many people that could not fix my telephone under Volume/Headset controls. I tried to explain what was wrong but the individuals I spoke to were unable to understand what I was saying or said they couldn't fix it. I am furious at this point. I wrote an email to the manager but have not received a reply.

VISITOR/PROVIDER FEEDBACK:

M Bjork (July 24th, 2017) : I used MagicJack for 6 years on my PC then they couldn't fix it to keep on working with Windows 10 and I got money back. It states on the website not compatible with Win10. I guess they want to concentrate on smart phones.

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Great service....until you get scam calls

Number 121 : MAY 24th, 2017 : C

Recommended: Yes

I love MagicJack! Pro: It is a great service for a little bit of money! Con: This is BIG! For some reason, MagicJack does not support NOMOROBO! It is a service that works! MagicJack does nothing to help with scam calls! If they can't block them through their own service, why not allow Nomorobo to do it for them! Come on, help us to stop these annoying phone calls! Even our cable provider offered assistance!

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Poor customer service

Number 120 : APR 3rd, 2017 : Jon

Recommended: No

I have three magic jacks that I located in three separate properties. The first issue I encountered is that each had to have its own email address and had to be associated to a separate computer or laptop. My main device started acting up about 3 months ago, I had to pay about $9 each time to replace the adaptor. Only two weeks and bad again. MJ wants to sell me an upgrade instead of replace or allow me to use a device I no longer use, but with my home number. Too inflexible on cleaning any of these issues up. Want to sell me more when I already have plenty - they just wont let me use it! Each time it acts up, no one can call in and it can be days before you know it, goes to VM. Not recommended to do business with this company until they improve support and attitude toward their customers.

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Worst VOIP ever!

Number 119 : MAR 6th, 2017 : Peter

Recommended: No

They are crooks; - they steal your information, - their customer service are incompetent, - they cheat you on your international minutes! Please BEWARE!

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MagicJack Plus STATIC; Customer Service Useless

Number 118 : FEB 19th, 2017 : Linda

Recommended: No

I have been using MagicJack then MagicJack Plus for around 3 years now. The past 6 months the STATIC on all calls (in and out) is horrendous. You cannot hear almost anything, except STATIC. Wasted hours on-line with MagicJack's customer service quite a few times. A bunch of idiots! After 1 hour I'm always told "Let me get you to a higher-up tech rep". So why'd they waste my time for an hour? Looking to change phone provider right now. MagicJack is probably the most inexpensive phone service but the aggravation and lost calls and STATIC makes it not worth the savings.

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No problems

Number 117 : NOV 17th, 2016 : Anna

Recommended: Yes

I have had MJ+ for a few years and had no problems. It is plugged into the wall, with a phone by it, and an extension phone in another room. It works as well as the land line and message recorder it replaced. At setup, I had to deal with typing and waiting for customer service to answer my questions, but I haven't had to deal with that since it was set up, so that doesn't bother me. I did not have trouble with customer service, but without voice service, I can't give them the best rating. If you don't know the least thing about computers or electronics, or just don't want to fiddle with it, you probably need to search for a service with a person you can actually talk to. For the rest, you can deal easily enough with MJ. I like it because it works well, sounds good and is economical!

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A Happy Customer

Number 116 : OCT 31st, 2016 : Tom

Recommended: Yes

I have been using MagicJack for 6 years. The price of the service is right, really right. Over the years MagicJack service has improved. In the past there were many rural-area phone systems which did not accept MagicJack calls. Now it appears that I can use MagicJack everywhere. When I use it with some people their voice appears to be a little weak. With others the volume is fine. One thing to note, if you have decent WIFI service you can call the US from anywhere in the world, free. I have used my MagicJack from France and Central America. The MagicJack support system is a little spartan, but eventually they have solved my problems, and the price is a real bargain.

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