magicJack Reviews - Page 8 of 18

2.7/5

Average Rating

No issues until renewal

Number 109 : APR 23rd, 2016 : Miles

Recommended: No

Been using this service for 2 years now. I bought the Magicjack device from Radio Shack 2 years ago. Works great, only time I had to do anything was when it was time to renew. This time the minimum renewal period is 5 years! FIVE YEARS, who knows if this will work with what ever windows crams down my throat with the next update. I'm searching for a new service. I'm sure if something in the future makes Magicjack not work it will be bye bye to my money.

VISITOR/PROVIDER FEEDBACK:

Douglas (June 5th 2016) : The Magicjack Plus doesn't require windows, or even a computer to work. I used the computer once to set it up. It hasn't been connected to a computer or needed a computer since then.

Comment on this review >>

Rip off

Number 108 : APR 1st, 2016 : Donovan

Recommended: No

Paid for 5 years of service but it will not work in Windows 10. They said I had to buy the new one and would not refund my money.

Comment on this review >>

Good Phone Service but DISHONEST company

Number 107 : MAR 19th, 2016 : Chale

Recommended: No

Magicjack has dishonest business practices. My example is they use your information and abuse their access to your information. Without your authorization they activate the 911 service, and they do not help you to disconnect the service. They could bill you whatever they want.

Comment on this review >>

Skip MagicJack and go on to next service

Number 106 : MAR 7th, 2016 : David

Recommended: No

Every call it sounds like I am hitting buttons and only part of what I say is being heard (yet I hear every word). The party I am talking with can be on a land line or cell phone. MagicJack has been working on this problem with me for over a year and will not send me a replacement key for N/C because it is beyond 30 days of when I ordered service. Good concept and rates, but will drive people not to call you and cut their conversations short because of the loud terrible noises they hear. Stay away and go on to the next service, I would never recommend this service. I will tell every person I can of the terrible customer service (I have spent many hours, which I can never get back, over 2 years trying to get this to work) and how this service does not work at this time. I have a friend whose sister has MagicJack and they experienced the same thing. I am finally going on to another company who will appreciate a loyal customer like me.

VISITOR/PROVIDER FEEDBACK:

Steve (November 1st 2016) : I have had the same problem with my MagicJack. The person I am talking to hears beeps and other noises every little while when we are talking. It is very distracting, and some of my friends refuse to talk to me because of this problem. I'm leaving MagicJack even though I have two more years of paid service with them.

Comment on this review >>

VERY BAD!

Number 105 : FEB 27th, 2016 : Tracy

Recommended: No

I just registered my Magic Jack, I could not keep my old phone number like I was told I could when I purchased. I contacted customer service, NO HELP, and could not understand the person I spoke with. So I picked a number from a town I live 4 hours from (only place available). Then I looked at my plan in my account that I just set up....... when I purchased the MagicJack over the phone I also purchased the 5 year plan for $107.53. They charged me $48 for the device and the $107.53 for the 5 year plan the day I ordered (which they said they would not until the 30 day FREE trial was over). I thought that was strange but paid no mind.......UNTIL TODAY! My account did not show the 5 year plan, so I called back again, after a 30 minute waiting period I talked with someone. They had no record of taking my money and would not acknowledge the card or my MagicJack that THEY sent me, even though I was looking at my account at the very transaction from them! The conversation escalated and they would not refund my money due to them not even attempting to help me, and then they hung up on me! FRAUD! I contacted my bank and they are refunding me and recommended I contact the BBB. How can they do this to people?

Comment on this review >>

Customer Service

Number 104 : FEB 9th, 2016 : Bob

Recommended: No

There customer service is terrible. Hard to contact anyone and they do not want to help unless you pay a fee.

Comment on this review >>

Great service, but no customer service afterwards

Number 103 : FEB 9th, 2016 : Steve

Recommended: No

Purchase and installation were a snap. My subscription ran out so I logged on-line and renewed for 5 years and paid $100.00. My phone stopped receiving calls. I looked everywhere for self service to fix the problem and found nothing. Tried calling, NO ANSWER or I got a recording that told me to call the number I just called then hung up. Tried on line chat and it timed out waiting for a representative. I will be doing a charge-back when my renewal hits my credit card.

Comment on this review >>

Clear and great value

Number 102 : FEB 6th, 2016 : George

Recommended: Yes

I have used MagicJack for 3 years with no problems, very clear and does not drop out. I recommend to all. Cant beat the price either.

Comment on this review >>

Perfect for the price

Number 101 : FEB 6th, 2016 : Bob

Recommended: Yes

I have been a user since 2008 and have had nothing but good service. This is a great value. For less than 2 dollars a month for a full featured service, it cant be beat. This is installed at the main feed of my house and connected to every telephone jack. On the two occasions that my service went down, it was due to lightning strikes. Magicjack support sent me new units at the cost of shipping only. Con's: does not support pulse dialing. Customer support is poor. Annual charge, not one time charge for porting your number.

Comment on this review >>

Product OK, company poor.

Number 100 : FEB 5th, 2016 : THOMAS

Recommended: Yes

Works OK for casual family calls. They advertise it will carry fax, but it does not work most of the time. The very low cost makes the quality acceptable for casual use. If you have problems the customer service is very poor - guess you get what you pay for.

Comment on this review >>