Nextiva Reviews - Page 10 of 22

4.4/5

Average Rating

Nextiva for Ranjan & Khan

Number 126 : DEC 5th, 2012 : Shubham

Recommended: Yes

They stay on the phone with me until my questions are answered and every thing is right. When I transferred my phone numbers from At&t to Nextiva I spent a few days going back and forth with both companies to fix problems At&t was causing. I don't know why we had the issues but each time I called Nextiva, they made sure every area was covered and fine. If you're looking for a company with billing that mails you invoices every month, I would not recommend Nextiva since they limit their billing to online only. They send you an invoice and then charge the credit card on your account every month. Other than this limitation, everything with the service is great.

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Excellent customer service

Number 125 : DEC 2nd, 2012 : Jim

Recommended: Yes

Great help with setup and issues as they arose. Good value. Recommended what we needed to get started and then got us up and running quickly. Service has been reliable with only one voicemail outage but no voice outages.

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Rating

Number 124 : NOV 27th, 2012 : Scott

Recommended: Yes

It's great, solid phone service! Everything I can think of has been really good - especially the customer service. This is my opinion after a year. 5 stars!

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Awful service; incompetent technical support!

Number 123 : NOV 27th, 2012 : RUTH

Recommended: No

Have been with Nextiva for more than 2 years. Even the set-up process was painful and incompetent. It took weeks to port my numbers and hours upon hours of phone time with them to straighten things out. There are constant problems with dropped calls. If you are lucky, you get a good Tier One technician, but that is rare. Dropped calls are a certainty with weeks of trouble-shooting. This last round has me (took two weeks of calling them back constantly for updates). I am now looking for another provider since Nextiva has failed to take responsibility for the problems and has billed me for dozens of dropped toll free calls. I find it hard to believe that they are a top-rated company! AVOID THEM LIKE THE PLAGUE!

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Nextiva customer support

Number 122 : NOV 17th, 2012 : Mark

Recommended: Yes

The Nextiva rep whom I spoke with today was both courteous and knowledgeable regarding our setup. Being a nontechnical person, she was kind and walked me through the entire configuration process. My call with her was not focused on her getting everything setup and ending the call as soon as possible. She spent time to work with me and made sure I understood the way my new phones work. Her help was very much appreciated.

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Nextiva service

Number 121 : NOV 10th, 2012 : Rosemary

Recommended: Yes

I would like to compliment Nextiva for the service they consistently provide. Each person I speak to has been very patient and handles every phone call with professionalism. I just wanted to express how my expectations have been exceeded on every level.

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Really Good

Number 120 : NOV 3rd, 2012 : Wesley

Recommended: Yes

Our firm started off by using an Avaya phone system and it was doing the job for us until we outgrew the functionality. After talking to an Avaya representative and considering the purchase of a new system for our office, the investment was too large and it just didn't feel like the best solution for our needs. The basic costs to update and manage the phones with a consultant were too high as well. So we began reviewing off-premise phone solutions after noticing other firms using these types of phones. The process took us 3 months to come to a decision and we evaluated many companies, I'd say at least 5. Sites like this helped us analyze what would work best for us and when it really came down to who was the best to work with. Primarily because the phone company we wanted to go with had to be the last company we look into for a while, switching phone systems is not something we can afford to do on a regular basis and particularly during busy season. At the end of reviewing quotes and talking to representatives, our 80 person office made the switch to Nextiva and it's been really good. Every time I've called Nextiva for help, each person is helpful, nice, and best of all free to talk to. Having this free support has been a lifesaver and I can't imagine how much money we've saved by having free support. While I would have had to purchase new phones with Avaya's new system, I would have also had to by the brain or main system as well. With Nextiva the only up front cost has been with the phones and they do more than what we need. The phones by Polycom look better than the ones with Avaya. I've also added new employees to the phone system in a simple manner which would have taken ages to complete on the old system. The benefits with Nextiva have been worth the switch.

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User Interface- very challenging

Number 119 : OCT 18th, 2012 : KB

Recommended: No

PROS A lot of features Friendly customer services Free Fax CONS Limited customer service hours Technicians have a hard time navigating their own system Tech calls last for hours Difficult user interface Difficult set up Auto Attendant- they tell you it is free but, it is free for them to record it ONE time

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Phones

Number 118 : OCT 11th, 2012 : Tyler

Recommended: Yes

Smooth installation process. I've been using this for a few months and have been very happy. Customer service is the best around.

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Nextiva

Number 117 : SEP 14th, 2012 : Ryan

Recommended: Yes

My company has used Nextiva as our business VOIP provider now for one year. The system features, pricing each month, free recording services, etc are nice but what has been best is their customer service. Every phone call I've had with their technicians has been pleasant. It's hard to find companies so great in customer service and Nextiva deserves great praise for their amazing service.

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