Nextiva Reviews - Page 12 of 22

4.4/5

Average Rating

Struggling to get this service working...

Number 106 : JUN 21st, 2012 : Dan

Recommended: No

I have been working with Nextiva for nearly 2 months now to get 6 phone lines implemented for my small business. I have been a techy for most of my career and I am not intimidated by working with tech support, and lord knows I have tried. Way to many issues to give all the details of, but here is some of what I have run into that remains unresolved: - One of my employees phones simply will not connect - I have been given no fewer than 3 web sites from which I need to manage PBX configuration, 1 of which is nearly useless, and the other two are extremely confusing and unintuitive. - My vFax regularly drops pages and requires multiple sends to get a complete fax through. - My higher end phones (Polycom 550's) reboot in the middle of calls, drop calls, and in many cases will not answer a phone call by any means. In other cases, they simply will not dial certain phone numbers. - The soft phone (Call Manager) we have been provided only works for some employees and requires my employees to sign in to a configuration screen which allows them to change PBX configuration settings for their phone...? I have worked with technical support dozens of times now to resolve these issues, but have gotten nowhere... I am transitioning to another provider as we speak. I cannot account for the positive reviews for this company. Good luck if you choose Nextiva.

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Nextiva Rocks!

Number 105 : JUN 14th, 2012 : Tom

Recommended: Yes

I searched through many providers but Nextiva had the most knowledgeable sales staff and the best price. I was blown away by the quality and promptness of their support. In our business, phones are our lifeline. Nextiva made 'moving to the cloud' seamless and easy. I would never go back to the old school Verizon, where a support call can mean an hour long wait. NEXTIVA ROCKS!

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Nextiva

Number 104 : JUN 8th, 2012 : J.R.

Recommended: Yes

I manage homes and apartment units throughout Virginia and got into using Nextiva because a company I acquired was using their phone service. Through the acquisition we continued to operate of their office as well as our own, essentially having two phone systems. One was with Verizon and the other was with Nextiva. After a year of paying the two phone bills and not able to transfer calls internally, I decided to run off of Nextiva and stop using Verizon. Let alone that Nextiva was nearly half the price of Verizon, the phone system has been better in every area. While I do appreciate everything the Verizon service did for us during the last 10 years, Nextiva has been much better. The only pain with Nextiva is that I have trouble updating the music-on-hold file - it requires a specific file type that I can't record our messaging in. And while Nextiva does convert the file for us and the support is always fast and helpful, I'd prefer to do this myself. Running off of the Nextiva system is something I'd tell other businesses to do as well. It's good.

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Amature Hour - Stay away!

Number 103 : MAY 23rd, 2012 : Noam

Recommended: No

After three days of frustration, I am moving back to our old provider. Nextiva just cannot deliver. Their support department is anything but qualified. Most of their level 1 support people follow scripts and have no real knowledge. Their level 2 support is non-existent. Their sales people seem to be working in a different company... literally! The sales department cannot do anything but escalate your complaints to the SUPPORT dept. who cannot handle anything more than, maybe, program a phone. Their new system is buggy and just doesn?t work. Set up of the account has been a huge task. So after three days of frustration and no answers, we have decided to terminate the account... BEWARE!

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Nextiva

Number 102 : MAY 20th, 2012 : Tania

Recommended: Yes

I couldn't access the online control panel. I called and tech support answered the phone immediately. With the help of the person from Nextiva, we determined that my login wasn't working since my husband changed the username for our account. After trying the new username, I got into the control panel. Tech service was great and always has been.

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Nextivas quality

Number 101 : MAY 17th, 2012 : Jon

Recommended: Yes

We switched to Nextiva a month ago. We have noticed improvement in our sound quality and we have not had any droped calls like we did with our last carrier. We are an office with 8 lines and switched them to the Nextiva Connect plan. We are able to forward the number to our cell phones after hours and this has really improved our business.

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Nextiva Review

Number 100 : APR 16th, 2012 : Fitzgerald

Recommended: No

we were ported to Nextiva 5 days ago and we have no service. They would not cancel the port to return us to the old carrier - Broadvox. There technical support is abysmal. Stay away

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Nextiva Review

Number 99 : APR 7th, 2012 : Daniel

Recommended: Yes

The service has worked well for us. We joined Nextiva a few weeks before we opened our art gallery and have been very happy with the service. I worked for Siemens prior to opening my gallery and went through tough times with the phone system we used in our office. This phone system is easy and their customer service is helpful. I'd recommend Nextiva.

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Nextiva Review

Number 98 : MAR 23rd, 2012 : JG

Recommended: No

We have 10 lines - a good intake, but a useless billing department if your account is hacked. I had to escalate to the FCC to get a reply back to 3 tickets requesting a refund and an address of the issue (international SIP hack calling international phone numbers). Eventually, they did do something to help secure they line, and without telling us, they disabled our employees phone. Having served our customers in IT for over 12 years, That's amateur hour defined in my book. -JG - CEO

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Nextiva Review

Number 97 : MAR 23rd, 2012 : Steven

Recommended: Yes

I just opened my first business and joined Nextiva this past Monday, the 19th. I have an insurance agency and selected Nextiva based on the things I read on this website along with my experience in talking to them. So far, I've made the right choice. Everything I was told has happened. My phone service has been setup and working since I received the phones on Wednesday. Nextiva has earned top ratings from me. The first week has been stellar.

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