Nextiva Reviews - Page 15 of 22

4.4/5

Average Rating

Nextiva Review

Number 76 : APR 28th, 2011 : Attila

Recommended: Yes

We just switched to Nextiva, so far everything is looking and sounding good :) The only thing they should improve is the Nextiva Portal.

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Nextiva Review

Number 75 : APR 23rd, 2011 : Diane

Recommended: Yes

Nextiva has earned a rating of 5 for each category. The phone connection has been great. I like Nexitva.

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Nextiva Review

Number 74 : APR 21st, 2011 : Brian

Recommended: Yes

Only have good things to say about my experience with Nextiva. i am a new customer and have been impressed with everything they do. I recommend them.

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Nextiva Review

Number 73 : APR 4th, 2011 : Franc

Recommended: Yes

My brother started using Nextiva long before I did and after my contract with AT&T expired, I decided to move my numbers to Nextiva. We have both been very happy with everything. The monthly price is a hundred dollars less and having the service managed online makes me glad I switched.

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Number 72 : MAR 31st, 2011 : Kathy

Recommended: Yes

Once I provided information to Which VOIP, I was immediately called by several companies wanting our business. I chose Nextiva primarily because they had a good rating with the BBB online and there was very minimal start up cost. We use a standard AT&T telephone with 3 handsets and the Nextiva Adapter in our office. It is all working okay at this time. We are in an office behind an internet splitter so It took the Techs a while to figure out we had to have another splitter (between my computer and the Adapter) for this to work. The Tech department was fast, smart, and very helpful. There are times when the voice quality is not great on the phone calls. I'm still not 100% confident in the system and I almost always start out a conversation with "can you hear me okay". I use the "fax" feature which I love, but twice it has sent 30 pages of jibberish instead of the 1 page I was faxing.

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Nextiva Review

Number 71 : MAR 12th, 2011 : Vic

Recommended: Yes

I have a small office and required four lines, a fax line and a toll free line. Nextiva has very good and easy to understand "bundle" options - much easier to understand than competing services. Service reliability has been good, only minor issues related to initial setup. Their service was able to quickly resolve all issues, and even follow-up afterwards to ensure continued success. Service = 10 out of 10! Some features don't work exactly like a traditional PBX or Key System. But, other features, such as voicemail to email and IP management, provide huge advantages to the aforementioned systems. Overall, I would highly recommend Nextiva!

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Nextiva Review

Number 70 : MAR 4th, 2011 : Henrie

Recommended: Yes

For the money I spend this service is very solid and I would recommend it. Making phone calls is practically the same as any other phone so there isn't anything to rave about. What I do like is their fax service that works like email. When I first signed up for the service I bought the adapter for the fax line I liked having my documents come through via our all-in-one copier/fax/scanner. I have an Allstate agency and since I'm regularly receiving documents the cost of the ink made me think that moving to their fully digital fax service was the right choice. And it was. All my faxes now come to my email inbox and I don't need to be at my office in order to check the documents. For the simplicity of the faxing, this service is great. Reviewing my experiences with their customer service phone representatives, the value for the money beats AT&T infinitely.

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Nextiva Review

Number 69 : FEB 8th, 2011 : John

Recommended: Yes

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Nextiva Review

Number 68 : JAN 26th, 2011 : Dave

Recommended: Yes

I rate Nextiva with 5's for each category above but the value for the money can be argued with a 4. Depends on my mood. The phone service is cheap but not the cheapest. The phone service works well and has been great for my office. I have been a customer since last year. The features are overwhelming but everything I could imagine can be done and I expect to be a customer for a longtime.

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Nextiva Review

Number 67 : DEC 28th, 2010 : Bill

Recommended: No

When I purchased the Nextiva system I had an Accesline IP phone system that I was ready to replace. So I spent about 45 minutes on the phone with the Nextiva rep being a good consumer and asking lots of questions. When I received the Nextiva system I spent hours on the line with tech support only to discover that the router I use doesn't work with a Nextiva system of more than one phone extension. What? When I called customer service to complain they said I would need to buy a $69.99 router or return the systme. When I told them they should have informed me that my router didn't work BEFORE I made the purchase, not after, they said, "Tough luck!" So I'm returning the system. The system and phones seem pretty good but if the customer service and tech support are terrible, who cares how good the system is. I don't want to spend my life on hold waiting to talk to indifferent tech support people.

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