Nextiva Reviews - Page 18 of 22

4.4/5

Average Rating

Nextiva Review

Number 46 : DEC 5th, 2009 : Shahin

Recommended: Yes

Nextiva was the company we chose to go with because the timing was right for us. We launched a 24 hour support center and needed a new phone system that was cheap. Instead of using our cell phones. We needed something thats for businesses without crazy high expenses. It was a good choice for us. The price is very reasonable, I mean dirt cheap. And the features like call hunting and forwarding are really good.

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Nextiva Review

Number 45 : NOV 21st, 2009 : Hurricane

Recommended: Yes

Absolutely a great choice for us. We started a 5 line order with them, mainly to see how they perform. We weren't fans of switching all of our numbers to them right off the bat. I viewed it as a risk, when we have the option to scale up. We figured it would be a better move to first try them out and then transfer our numbers. The 5 lines we started with were sales lines for our outbound calling initiatives. The network reliability has been good with no signs of issues and the transition was not challenging. They did a nice job overall and we ended up moving our other 19 lines to them. The porting of our numbers took about two weeks or so. My bill is 1700 cheaper each month! They're the best thing since sliced bread.

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Nextiva Review

Number 44 : OCT 24th, 2009 : Henri

Recommended: Yes

Each point of the nextiva service deserves high praise. The sound quality has been phenomenal and the customer service is #1. The customer service helpdesk has always been patient in answering my questions and making sure I'm on the same page with them. For 30 bucks a month and no contract, it would be a mistake not to use them. I don't like waiting on hold when I call in for help with any company I deal with. The hold times at nextiva are generally low and a pleasure to speak to nice people in this country.

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Nextiva Review

Number 43 : OCT 3rd, 2009 : Tom

Recommended: Yes

I got a notice from CallVantage that they were discontinuing my service on October 20, 2009. From what I read on the web I chose Nextiva. The transition of our number from CallVantage took 2 weeks and the features are better with Nextiva. The call quality with CallVantage was great and so is the quality with Nextiva. It's a great alternative for CallVantage users. Tom Eggleston

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Nextiva Review

Number 42 : AUG 27th, 2009 : Greg

Recommended: Yes

No complaints, nextiva has been great. The service is everything I can ask for and more!!! Getting setup was easy and I did not encounter any problems. Nextiva's tech support is very helpful.

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Nextiva Review

Number 41 : AUG 13th, 2009 : Raman

Recommended: Yes

We are a sing-location doctor's office and evaluated several business VOIP providers prior to trying out Nextiva. Our setup is 1 Amazon-purchased Linksys PAP2T-NA, AT&T slow DSL, 1 phone line, 5 cordless phones. We also use the Nextiva follow-me feature and the Auto-Attendant. We also use X-lite on 2 Macintosh computers sometimes. Nextiva Sales was not pushy, in fact they were the inverse. We initially used a free # and then when we decided it worked well, we ported our # over to Nextiva. We had hiccups when deciding we wanted to stay with Nextiva long-term and tried to change our account from monthly billing to quarterly billing (which is not possible without creating a new account and losing all your settings). Our advice is to evaluate their service/website/features with their free #, then port your # to a new account and do the quarterly billing from the start - you won't be dissapointed. All Service reps are STELLAR and very knowledgeable but some had access to more troubleshooting tools than others. The Nextiva account setup website is stellar - the doctor often changes the Follow-Me settings from his iPhone on the weekends when he doesn't want to be bothered. The MP3 email of the voice mail is very useful. The FAQ and videos on the website are exemplary. We have no plans to switch to another provider and besides a few critical hiccups, the service has been stellar. We would highly recommend Nextiva. The only other potential downside is their hours of operation, which, for some types of businesses like ours, is less than optimal if problems with the phone system arise when Nextiva is closed for the day. Fortunately we have not had any problems after-hours. We do wish they had a web FAX product so that we could use Nextiva for all communications. We would recommend their service to other doctors offices.

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Nextiva Review

Number 40 : AUG 2nd, 2009 : Enrique

Recommended: Yes

I like how they don't do the whole contract game where they lock you in. Nextiva support is phenomenal. I had an issue with my router and instead of telling me to call my ISP or Linksys, they worked with me the entire way to get everything working. That is something I did not and would not expect from a phone company to do. My network is an odd one because I get internet service from the building. The support person was patient and got me setup. Since setting up the phones have been working without any challenges.

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Nextiva Review

Number 39 : JUN 27th, 2009 : DJ

Recommended: Yes

I have not experienced another phone company that brings as much value as nextiva. I have 1 phone line and two phone numbers I use with them. I pay $30!!!! The friendliness and knowledge of their staff has blown me away. Hold times have been very low and my email requests are answered fast. This company is deserving of top ratings for all categories mentioned.

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Nextiva Review

Number 38 : JUN 18th, 2009 : Jackie

Recommended: Yes

The features are all that and a bag of chips. Calls sound clear and their service department is nice.

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Nextiva Review

Number 37 : JUN 13th, 2009 : Sheryl

Recommended: Yes

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