Nextiva Reviews - Page 19 of 22

4.4/5

Average Rating

Nextiva Review

Number 36 : MAY 31st, 2009 : Miriam

Recommended: Yes

My experience with Nextiva's service kicked off on a good note when I got a courtesy welcome call from their team thanking me for joining. It was not a long call and they weren't trying to sell me anything....something you don't see too often. Thankfully they were able to port my number. Two other providers I was looking at told me they couldn't port my number. Jumping from the analog world to digital was wise. I'm a fan of how I can manage my account from the online control panel. Probably the best thing about nextiva (even though most of the other things are great) is the fact that they have a good support dept. that's not outsourced. I can't stand how I call every company/vendor and they outsource their support. As a business owner, the idea of outsourcing does not make much sense to me and its nice to see that the people that pick up the phones for them don't read off a scripts all day long.

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Nextiva Review

Number 35 : MAY 24th, 2009 : Norm

Recommended: Yes

Nextiva has been perfect. The fact that they have a person helping me with the setup and know what they're talking about is huge. I've told a few companies in my building about them and switching to them was simple. The sound quality has been really good and so has the customer service. Two very important things for us and the reasons for why I recommend them. Norm P.

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Nextiva Review

Number 34 : APR 19th, 2009 : Hammond

Recommended: Yes

Standard phone companies I've dealt with do not care if my service works or if I'm happy. They just want their money, this is something I can't stand and forced me to leave Comcast. It is ridiculous that I was paying them $370 every month and they would blow me off like I was nothing. Even if they are one of the biggest companies ever, you still don't do that. I looked at Comcast to realize how I should not treat my customers and I'm not kidding. Doing the opposite was my strategy. After getting fed up I transferred my numbers to Nextiva and now use them for my business. I was using the Intalk plan at my house so I knew that it wasn't going to be a nightmare like Comcast when I went with them for my business. The sound quality and customer service has been great. They were helpful in getting me setup and it did suck that I had to wait about 2-3 weeks for my number to transfer over to them but other than that everything has been good and probably better than I expected. Largely because it couldn't get much worse than Comcast. Seriously.

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Nextiva Review

Number 33 : APR 8th, 2009 : Grant

Recommended: Yes

Never experienced a better company when it comes to customer service! We started with 2 lines, now our company has 4. The nextiva customer support helped us with every setup question. Very courteous and very knowledgeable staff members. They'll even help you record your greetings! VOIP is the future, if you own a small business, this is the company to go with!!!

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Nextiva Review

Number 32 : MAR 14th, 2009 : R.

Recommended: Yes

Nextiva deserves five stars because the support people are nice. I got my service up and running fast and everything worked great but the caller ID on my phone when I called out showed my business name (which probably should by default). I called in to support asking them to switch the name to my own name instead of the business and they got that taken care fast. It's just an example but overall the people are nice and the service works the way it should.

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Nextiva Review

Number 31 : FEB 20th, 2009 : Phil

Recommended: Yes

The features deserve five stars mainly because they work. Most technology companies I deal with have issues with delivering on what they promise, with Nextiva we've experienced something different. The call quality has sounded clear each time I've been on the phone and have liked their customer service. My sales associate was nice and a pleasure to work with when I was checking out providers to go with. The decision was made to go with Nextiva after I spoke with a sales representative at two other companies. One of the companies, Vonage, had their sales person outsourced. To me this was a big negative. I don't mind outsourcing in the right areas, but I cant comprehend why I would give my business to a company that outsources their sales dept and does not properly train them. If I wanted to review Vonage I would keep going, but I did not like the sales experience with Vonage. My questions were fully answered by nextiva and the setup of the service was good. I purchased the phones from a phone site online and nextiva's support helped me with the setup which was nice and efficient.

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Nextiva Review

Number 30 : FEB 15th, 2009 : Adam

Recommended: Yes

I operate multiple restaurant locations and started off by having different phone providers at each location. This was due to a few reasons. I only used VoIP companies for service and after two years of testing and playing around, Nextiva received the nod. Nextiva was our fourth VoIP provider and they look like the last provider. Being able to extension dial between all the restaurants is a great feature. The email notifications for each voicemail we receive is probably my favorite feature. Our analysis of VoIP companies was that most had issues with support and their response to feedback. We have not been too difficult to handle and our requests are not out of this world. I have been happy with the call clarity the most though. Its been consistently good and the sound has not been choppy.

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Nextiva Review

Number 29 : JAN 25th, 2009 : Kris

Recommended: Yes

As I am using Nextiva for their Connect plan, I can't speak on the sound quality. I give their features rating a 5 mainly because what they sold me works the way it should. I have an auto attendant that answers every call then forwards to each department I've established. As a broker, I'm rarely in the office that's why most calls forward to my cell. The caller ID for each call comes thru and the calls get to me without a delay. Having this solution is something I needed to get much earlier as the auto attendant is something that's helped me out.

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Nextiva Review

Number 28 : JAN 17th, 2009 : Morgan

Recommended: Yes

When taking a look at most competitive and practical phone providers what struck us about Nextiva was that they had positive reviews and the price. Not having a phone company that practices deception is a great plus. Having to pay a cancellation fee to leave Qwest was not something I wanted to do, yet when considering our Nextiva service and what we get from them, it's not as bad that we had to pay the fee. With Qwest we were really just getting voicemail and domestic calling, absolutely nothing else. Now with Nextiva the features are surely far above average and the price is nice. I marked Nextiva as five star worthy for each category except for the price aspect in this review. I do feel that their price is low compared to Qwest and my local provider before Qwest, although the price can always be lower. But we should not be complaining as we are saving about $140 each month on service. -Morgan

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Nextiva Review

Number 27 : JAN 11th, 2009 : Orie

Recommended: Yes

The decision to go with Nextiva was not easy. We had placed a request for a quote on a VoIP web site and we were contacted by about five providers, all of which we evaluated. After looking into what each company offered and what they charged, the choice to use Nextiva made the most sense. The sales associate was knowledgeable and kind and we really liked how they didn't have an additional fee for everything we needed. The service is on a flat rate so we get unlimited minutes and features for about $30 per month per line. Considering we have 3 lines, this is a great deal.

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