Nextiva Reviews - Page 20 of 22

4.4/5

Average Rating

Nextiva Review

Number 26 : JAN 10th, 2009 : Kyle

Recommended: Yes

As most of the other reviewers here mention, the customer service at Nextiva has been great. This is my first time using a VoIP company for our phones and I did not know what to expect. One thing I like is that they spend time explaining the service rather than just reading off of a card and trying to get me off the phone (this is what my last provider always did). We've also been happy with the call quality. All calls sound clear and we are using our regular POTS phones.

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Nextiva Review

Number 25 : DEC 29th, 2008 : Ron

Recommended: Yes

The sound quality is great. Customer support was very helpful and considerate. A great VOIP provider and I strongly recommend them.

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Nextiva Review

Number 24 : DEC 29th, 2008 : Professor

Recommended: Yes

In my eyes a good deal must not only be cost effective, it must include something of true value. Phone service had always seemed like something very basic but after using some fairly bad ones, Nextiva has been so good it stands out from the others. The people in support have been very helpful and patient. My phone number ported without any issues or time without service. I tip my hat to them.

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Nextiva Review

Number 23 : DEC 25th, 2008 : Harold

Recommended: Yes

I first used gotvmail and a residential provider before I realized everything can be combined into one service. I've been a Nextiva user since September 08 and have been happy. Canceling my gotvmail wasn't too tough and I got out of paying vonage the termination fee (their service is not good at all). Before I moved my toll free number from gotvmail I tried Nextiva with a temporary number --- everything was fine and hence made the switch. I'm paying less than what I was paying before and my phone service is just easier to manage then before. I'll write back if I have any issues, so far so good.

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Nextiva Review

Number 22 : DEC 21st, 2008 : Gerald

Recommended: Yes

Nextiva has surprised me with the quality of their phone service. I used Lingo in the past for my business phone service and the calls with my nextiva service sound much better. Because I use this line for my business it is very important that the people on the other end can hear me. Indeed they do and for the price it just can't get better these days.

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Nextiva Review

Number 21 : DEC 7th, 2008 : Pauline

Recommended: Yes

I am an advocate of supporting companies that care about their users. I cannot stand how so many companies stay in business without attention to customer care, particularly phone and cable providers. My main reason for choosing Nextiva was support. Price is a plus but I don't want to switch providers regularly and I don't want to get what I pay for by using a low cost VoIP provider. Thankfully Nextiva has proven to be an asset to our business and the concept of paying less and receiving less is thrown out the window. I've been blown away by the features I get, particularly the call quality. Thanks Nextiva. I never used VoIP technology prior to this and can see myself being a Nextiva user for a long time.

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Nextiva Review

Number 20 : NOV 29th, 2008 : Tobi

Recommended: Yes

I like the concept of managing your phone service over the net. I am, for the most part, the most technical person in our office so I manage the entire Nextiva phone system. I needed some help in setting up the service, so I called their support and after a 15 minute conversation my questions were clarified and I understand their phone and how everything works. I don't need support all the time but its the best feeling to know that we have a quality provider. The decision to switch providers and go with Nextiva was mine so I'd be in lots of trouble if it didn't work out. Luckily our service with Nextiva has been great and I (we) are pleased.

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Nextiva Review

Number 19 : NOV 28th, 2008 : Sam

Recommended: Yes

Nextiva has a great offering overall. However, company is quite small. No customer service is available after hours. Our auto attendant stopped working during a holiday and could not be fixed before they came back in the office. They billed us for 2 hours calls that lasted 2 minutes. It took several calls to get it corrected. They overcharged for international calls and never credited back. They do not issue invoices when they charge you. So back-office is weak. Company needs to grow and mature. Competitors may not be better anyway.

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Nextiva Review

Number 18 : NOV 15th, 2008 : Peter

Recommended: Yes

I signed up for Nextiva in July of this year and had them port three of my phone numbers, including my toll- free number. They were very good in getting my number over to their service fast. I like companies that have a strong support system in case customers need help and Nextiva has just that. The hold times are very minimal, the help center online is actually helpful, and they answer emails fast. I am paying a fraction of what I'm used to and happy to may by bill to Nextiva rather than give my money to Verizon.

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Nextiva Review

Number 17 : NOV 9th, 2008 : Donna

Recommended: Yes

We started using VoIP for our business with Vonage. We were Vonage customers for about a year until we realized we could save even more money on our phone service and get a better provider. In essence Vonage has become like all other big phone companies. Its not that I don't like big phone companies, but we have a small business and want to work with companies that care about us. After reading positive reviews about them, we chose Nextiva. We bought our service online and received the phones we ordered fast. I watched their setup videos and have been impressed by the quality of each call. I'll make it simple, we found our phone company for life.

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