Nextiva Reviews - Page 5 of 22

4.4/5

Average Rating

Excellent Customer Service & Hosted PBX!

Number 176 : JUN 14th, 2014 : Lewis

Recommended: Yes

We've been looking for a hosted PBX for a number of weeks before we went with Nextiva just over three months ago. Their features were very attractive and the fact that they charge a fixed price was a deciding factor. Customer care was really good in helping us get set up and we're very happy with it so far. Thanks!

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Responsive customer service

Number 175 : MAY 27th, 2014 : Cindy

Recommended: Yes

Switching to a VOIP phone service from cable has been a tedious and long process - also cost more to switch than first anticipated because you can't release the prior provider until all numbers are ported - which takes a long time - so you pay double for awhile - however, customer service was always responsive and dealt with problems promptly as they came up

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I'm saving about 40% on phone costs

Number 174 : MAY 11th, 2014 : Robert

Recommended: Yes

I'm saving about 40% on phone costs with Nextiva compared to my old land line phone system. The free minutes are another heaven sent. The interface is really helpful, because you can track everything online. From call logs to faxes and voicemails, it's all there. The equipment is of high quality and the call greetings, music and call waiting offers a lot of fantastic features. Nextiva is perfect for businesses who want to save money and still have a quality phone system with useful features and flexible options.

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Nextiva

Number 173 : APR 15th, 2014 : Phil

Recommended: Yes

Before I signed up with Nextiva I was with Ringcentral. Ringcentral was fine, but after an outage and the ongoing outsourced support, I made the choice to find a different phone provider. Last night I had the task of migrating our phone settings over to Nextiva. I needed help, so I called their tech support to help point me in the right direction. Not only did their tech support explain how I should have done everything, he actually stayed on the phone while I programmed everything in my office. He was patient, smart, and funny. This went from being a potentially dangerous situation with downtime the next morning in my office to a seamless move to Nextiva. When researching who to go with for service instead of Ringcentral, I was suspicious of all the positive reviews online. Not only for Nextiva but all the other companies as well. Not to mention, I cannot believe anyone rating Ringcentral highly. I can, however, say that Nextiva does deserve its high ratings. If you're thinking of choosing a new phone provider, don't pass on Nextiva.

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Exceeded my expectations

Number 172 : APR 11th, 2014 : Bob

Recommended: Yes

What can I say about Nextiva? Well, my business is all online and mobile and paperless and free and unbound. Nextiva appeals to all of those qualities of my business. Their solutions fit my small business perfectly, and on top of that, their rates are really competitive. I like that I can use my cell phone with my 800 number. That means I can save money when I'm not in the office. At the same time, I can respond to calls and text messages right away, if I want, making me look even more professional. I once had an issue with calls that dropped, but when I called, they already knew about the problem and their engineers were working on it. I was concerned at first, when I was researching different VoIP providers. In the end I decided to go with Nextiva because the sales staff were really helpful when I did online chat with them. They answered all my questions expertly and understood my concerns, which I'm happy to report, were unfounded. Nextiva's service and offering both really exceeded my expectations and I will keep using it. As my business grows, I will add more products and features to the mix, but I will always stick with this company.

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Excellent

Number 171 : APR 6th, 2014 : Tyler

Recommended: Yes

Nextiva has done a good job from the very beginning. The service is excellent all the way around. Customer service - price - call quality - features - simplicity - iPhone app - reliability - etc.

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Rating Nextiva

Number 170 : MAR 29th, 2014 : B

Recommended: Yes

It's a simple service. I bought Nextiva when I moved offices in December. My employees like these phones much more than the Toshiba ones and they look better. The customer service people are great, they are helpful and kind.

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Not so Good

Number 169 : MAR 26th, 2014 : Mark

Recommended: No

Service was good for quite a while and then we had some massive reliability issues. They were resolved for a good period and now WHAM the last 2 months we have more outages and reliability issues than we had all year. This last one has now lasted for 5+ hours and no one can tell me when it will be fixed. Not a happy customer!

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Nextiva

Number 168 : MAR 2nd, 2014 : Benny

Recommended: Yes

Service is very good. I use it everyday and I'm happy. Works the way it should. Setting the phones up were simple.

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Phone Service

Number 167 : FEB 22nd, 2014 : Tim

Recommended: Yes

The customer service is excellent. It's a pleasure to call and have someone be able to solve my issues with speed and accuracy. I switched modems in my office and after the switch, one of the phones would not work or make a connection. He quickly identified the issue, fixed the settings, and everything is now back to normal. My company has 9 phones and a fax connection. Nextiva is one of the better values that I have purchased in my 20+ years as a business owner.

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