Phone.com Review
Phone.com was founded in 2007 and targets the Small and Medium sized Business (SMB) space with its self-service cloud platform, offering enterprise level features at an SMB price.
The Good
There are pricing plans to cover all business models, ranging from per minute pricing to unlimited minutes and extensions. On the per minute side you can choose a Base, Plus or Pro plan ranging
in price from $12.99/month to $39.99/month. These plans have unlimited user extensions and includes a small amount of minutes and then you pay per overage minute beyond that, starting at
3.9c/min. The unlimited plans are also called Base, Plus and Pro but include unlimited minutes. These range in price from $29.99/month/user through to $59.99/month/user. The Plus and Pro plans address
additional items such as more phone numbers, toll free numbers, additional SMS messages etc. Each plan also has an annual option where you pay up-front for a year but obtain significant savings.
Phone.com offers over 40 standard features included with each plan and has some advanced features such as video conferencing, call analytics and call recording for additional cost (unless you are on higher tier plans where some are included).
There are also integration plugins from popular CRMs such as Zoho and Salesforce.
A large number of IP phones are supported from Yealink, Polycom and Cisco and it looks like these phones are subsidized by Phone.com as pricing is competitive.
You can also Bring Your Own Device (BYOD) if you already own IP phones. The Phone.com cloud platform supports a vast number of phones so it is likely that support is available for your device.
You can take advantage of the Phone.com App on your smart phone (Android and iOS supported and the App is free) and also on your MAC and Windows based PCs ($5 cost for PCs).
This enables you to turn your smart phone or PC into an extension for your business phone system. You can send and receive SMS messages, make and receive calls and even send and receive faxes.
Customer service is all in-house and there are multiple options for contacting them, including email, live chat and by phone. There is also a system status page
that shows all current and past incidents, which is helpful. For phone calls, support is available Monday through Friday 8am to 6pm Pacific Time. Phone.com has some useful setup guides to help
get you up and running quickly.
The Bad
Check the terms and conditions for unlimited minute plans as there are restrictions for the unlimited options. Most providers have these restrictions to protect themselves but
you should check them to ensure there are no corner cases based on your calling patterns.
There is a 30-day money back guarantee offered. However, this only applies to the base per minute plan which has 300 minutes included.
The Bottom Line
- Per Minute Plans with Unlimited Extensions: Base ($12.99/mo, 300 mins incl), Plus ($19.99/mo, 500 mins incl), Pro ($39.99/mo, 1000 mins incl)
- Unlimited Minutes Plans: Base ($29.99/mo, 1 local/TF number), Plus ($37.99/mo, 2 local/TF number), Pro ($59.99/mo, 3 local/TF number)
- SMS: Base (5,000 messages), Plus (10,000 messages), Pro (20,000 messages)
- Annual plans reduce effective cost per month from 15% to 25% depending on plan chosen.
- 40+ Features for all plans. Additional advanced features included in Plus and Pro plans or through additional charge.
- Wide selection of competitively priced IP phones from Yealink, Polycom and Cisco. BYOD option too. Free App for smart phones, $5 for MAC/PC.
Overall Thoughts
Phone.com offers a compelling set of plans and features to meet the needs of most SMBs. There are multiple pricing tiers available meaning you will be able to pick a plan
that works best for the calling patterns of your business.
All User Reviews
Phone.com reviews are listed in chronological order.
Simply The Best!
(5)
Number 5 : JAN 25th, 2019 : Maxine
Recommended: Yes
AVERAGE:
QUALITY:
RELIABILITY:
SUPPORT:
FEATURES:
VALUE:
There are many pros
to the Phone.com service.
For us we have
offices in different
states, so when we
have patients
calling one office
and need another we
can transfer them as
if we were in the
same office. There
is also the ability
to set up a Virtual
Receptionist so that
your company can
seem as if it is a
much bigger office
giving your
customers comfort.
You can set up a 800
number as well as
faxing all in one
place. Very user
friendly compared to
some of the other IP
options out there.
They are HIPAA
Compliant!
Comment on this review >>
Serving our business since 2007. Great Company.
(5)
Number 4 : AUG 3rd, 2015 : Mark
Recommended: Yes
AVERAGE:
QUALITY:
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Back in 2007, we got sick of paying local wire line phone bills of hundreds of dollars, but we could not
afford to sacrifice service. We needed a rock solid company with strong resources, a reliable phone
switch, great internet connectivity, 24 hour competent customer service, and an easy to use control panel.
We are now up to 14 lines with Phone.com, running three different businesses. I also use one of their
devices at home. Prices are great and so are the people.
Comment on this review >>
Best system for the price
(5)
Number 3 : JUL 11th, 2015 : Scott
Recommended: Yes
AVERAGE:
QUALITY:
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Good price for the service no long term commitment. The phones through them were not marked up and overpriced,
If you buy the phones through them or the ones they recommend then they will support them by phone or internet
100%. I could not find them at a lower price other places (by $3-4). Good price and great service.
Comment on this review >>
OK with suprises
(4)
Number 2 : SEP 6th, 2013 : Larry
Recommended: Yes
AVERAGE:
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Most of the time it works great, but then at times the phone acts up such as
we cannot hear the person on the other end or at times there is a slight
delay. We have experienced a few dropped calls as well. When I connected the
system the way they recommended my download speed dropped in half from 5 mbps
to 2.5 mbps so i just connected it to one of the router ports instead of
between the router and main internet box as instructed. long distance works
great, voice mail also works great... I believe we will keep this phone for
the two years and then see how things go, it is good, but perhaps we were
spoiled with the old phone company. I miss the not problems with the phone
but i don't miss the price that went with it, so I guess i am willing to put
up with a few glitches to save the dollars..
Comment on this review >>
Phone.com/Barry R
(4.8)
Number 1 : MAR 14th, 2013 : Barry
Recommended: Yes
AVERAGE:
QUALITY:
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To begin with, Phone.com has given me the BEST customer support experience I have ever had. There has
never been any frustration in the voice of any rep I have talked to. I call often because I change things
around a lot. I have I have 30 people that work for my company, Group Realtors in Cincinnati. There has
never been a complaint from my agents or staff. I have 5 phone numbers that I ported over from Cincinnati
Bell without any issues. Included is my home phone number. I use 3 Cisco phones that I purchased from
phone.com. All I had to do was plug them in. I rout the numbers to various phones with distinctive rings for
each. There are lots of cool features on the dash board.
My only complaint would be on some wireless carriers, the hold music comes across loud.
I recommend Phone.com to anyone wanting to save lots of money and have great service. I save 600.00 per
month over Cincinnati Bell.
Comment on this review >>
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
