RingCentral Reviews - Page 16 of 26

4.5/5

Average Rating

EXCELLENT!!!

Number 108 : OCT 3rd, 2013 : Janet

Recommended: Yes

GREAT Customer Service. ALL the folks I speak with are SO helpful and polite. They work with me until the problems are solved. Thank you!

VISITOR/PROVIDER FEEDBACK:

DESIREE (RingCentral): 10/3/2013 - That's what we love to hear! Thanks, Janet.

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Life Saving VOIP Provider!

Number 107 : OCT 2nd, 2013 : Dan

Recommended: Yes

You guys are great! I've already been recommending you to my friends and customers. I'm paying half of what I was paying for my traditional provider, and have far more control, features, and call quality.

VISITOR/PROVIDER FEEDBACK:

DESIREE (RingCentral): 10/3/2013 - Love it - thanks for referring us, Dan! Let me know if there is anything you ever need! :)

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Tech Support

Number 106 : OCT 2nd, 2013 : Ed

Recommended: Yes

Your Support person that handled my case was very patient, informative, and helpful in resolving my issue. His constant show of respect while dealing with a frustrated customer was very professional. Extremely impressive and a great asset to your company.

VISITOR/PROVIDER FEEDBACK:

DESIREE (RingCentral): 10/3/2013 - Amazing feedback. I'll get this to our Support team and hopefully we can find who supported you!

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Ring Central - Great Customer Service

Number 105 : OCT 2nd, 2013 : Carol

Recommended: Yes

The gentleman who handled my call we VERY friendly and helpful. He was so personable that he gave me a very positive feeling about using your services. I had a very positive experience. Thank you for great customer service.

VISITOR/PROVIDER FEEDBACK:

DESIREE (RingCentral): 10/3/2013 - Love it! Calling for support is never a great experience so I'm happy that the experience ended up positive!

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Great Basics

Number 104 : SEP 21st, 2013 : Alex

Recommended: Yes

Sound quality is very good, obviously the most imortant feature. The cost is lower than most providers. Call handling features don't work quite like I would hope. Customer service is sub-par, I guess you get what you pay for. To RingCentral's credit they have been adding and making features better. No doubt a GREAT value, if you don't need all the bells and whistles.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral 0n 9/23/2013: Thanks for the honest feedback, Alex. We are working hard to make the product better so I've sent your feedback to our product team. Please let me know if there is anything you need.

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Customer Service

Number 103 : AUG 14th, 2013 : Chancey

Recommended: Yes

The young man from Ring Central assisting me was extremely helpful. I really appreciate his in depth research of the issue. I felt he went above and beyond his required job performance. Thanks!

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 8/14/2013 : Woo hoo! Thanks for sharing! :)

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Awesome Customer Service EVERY time

Number 102 : AUG 14th, 2013 : Luke

Recommended: Yes

RingCentral is the best. We are a small company and they provide the best customer service! They provide better customer service than any other vendor we use for any business service. We love them.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 8/14/2013 : That's awesome, Luke! Means a ton. :)

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Great customer service

Number 101 : AUG 14th, 2013 : Andrew

Recommended: Yes

Every phone rep I've worked with has gone above and beyond. This company has certain features that have yet to be implemented. Even in those rare cases the customer support team always has a work around in place they will be happy to walk you through. Great service!!

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 8/14/2013 : Awww thanks, Andrew. I'll make sure our support team gets your feedback. :)

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Ring Central is Awesome!!

Number 100 : AUG 14th, 2013 : Max

Recommended: Yes

We migrated to Ring Central 5 years ago and have had zero bad experience or failed service with them! In the few times we needed some hand holding to figure something out, their support was EXTREMELY accurate, patient, and friendly. Quite simply, I can't imagine having a more dependable and powerful phone provider than Ring Central!! ;)

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 8/14/2013 : Thanks, Max! Glad to still have you with us and hope that you don't have to contact us (for support) very often. :) But don't forget to say hello every now and then on Twitter @RingCentral!

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RingCentral demonstrates continual improvement

Number 99 : AUG 13th, 2013 : John

Recommended: Yes

RingCentral is clearly investing in building an ever-improving service. The quality and features have grown nicely over the past few years and their 24x7 live support is always among the best I've encountered.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 8/14/2013 : Glad you noticed, John! We really are trying to create the best support and user experience possible. I hope we continue to move in the right direction. Thanks so much for the feedback.

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