RingCentral Reviews - Page 18 of 26

4.5/5

Average Rating

Ring Central Review

Number 88 : JUL 25th, 2013 : Janet

Recommended: Yes

Customer Service is always extremely helpful and patient. They make sure issues are resolved before hanging up. Definitely a pleasure to work with.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/25/2013 : Sweet! Thanks for sharing, Janet. I'll make sure to pass your feedback to our Support team. :)

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Never Disappoints

Number 87 : JUL 23rd, 2013 : Lisa

Recommended: Yes

Always courteous and knowledgeable service across the board. One of the best investments our company has made.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/23/2013 : Thanks, Lisa!

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An excellent choice!

Number 86 : JUL 22nd, 2013 : Michael

Recommended: Yes

For years, I've used a small business PBX system with VOIP capability until recently when I switched to RingCentral more for cost savings than its feature set. The good news is that the quality of the service and the features offered are excellent and well worth the cost of the services. Call quality has been great, and the features offered have made me wish I had made the change to RingCentral much sooner. Highly recommended!

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/23/2013 : Best of both worlds! Thanks so much for sharing your feedback.

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Impressive Customer Service

Number 85 : JUL 18th, 2013 : Jerry

Recommended: Yes

The rep was awesome, she assist me in configuration of my cisco phone. Also she spent a little time to show me how to navigate my control panel. As new user to RingCentral the customer support was very impressive!

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/18/2013 : I'm so happy you had a great experience when you contacted us for support. :) I hope that in the future, if you do have to contact us, it's just as easy and good.

Comment by CROD on 8/26/2013 : The Cisco phone was purchased thru RingCentral or just a phone you had on hand?!? Having trouble finding out if any office phone is compatible, since we are looking to use a phone with a headset.

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Great Service with Ring Central

Number 84 : JUL 16th, 2013 : Jennifer

Recommended: Yes

Because my issue could not be immediate resolved I was given "credit" to cover me until the matter could be resolved. I appreciate the no hassle resolution to my immediate problem and have complete faith that the main issue will be resolved quickly. Thank you

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/18/2013 : Thanks for being patient, Jennifer, and I hope the issue gets resolved as soon as possible as well.

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Great Company

Number 83 : JUL 16th, 2013 : Shawn

Recommended: Yes

Really great sales people and people I spoke to today were so helpful and understood exactly what I was trying to do which made it easier than I thought.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/16/2013 : That's awesome! I'm going to send your feedback to our Sales leaders. :) Thanks!

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Excellent Service

Number 82 : JUL 16th, 2013 : Dawn

Recommended: Yes

RingCentral's support representative was extremely courteous, professional, and patient. It was my first experience utilizing your support center, and I will not hesitate to contact them again--should the Website not offer the answer I am looking for. Thank you.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/16/2013 : I'm very happy your first support experience with us was great! We are also working on making our support center, and up and coming new community, even easier for you to find the information you need without having to call. Thanks for sharing your experience, Dawn. :)

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Great Support and fast install

Number 81 : JUL 15th, 2013 : Michael

Recommended: Yes

Always great support from people who know their stuff! I switched a customer from Verizon to RingCentral and from my first contact to post sales to install to daily usage, RingCentral was there the entire way for me and my customer.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/16/2013 : It's always comforting to know that when you have issues someone will stick by you to help. I'm glad our support team was able to do this for you. :)

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Real Estate Broker

Number 80 : JUL 15th, 2013 : Cheryl

Recommended: Yes

Wish the price was $19.95 a month. Most produces have a monthly costs so the costs for fax, cell, internet and etc can add up. Reduce in monthly costs would be nice.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 7/16/2013 : Thanks for the feedback, Cheryl. Others have mentioned this so I'll make sure that this gets added to that request. :)

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So so

Number 79 : JUN 26th, 2013 : Ettienne

Recommended: No

The RingCentral setup and web interface is confusing, you have to really dig around the menus to find what you are looking for. Simple call forwarding is not easy. Caller ID only gives you the caller number, you have to pay extra to get the caller name. The softphone is terrible. The only thing preventing me from changing to another VOIP service provider is knowing that I will go through the same pains again to get it working.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RingCentral on 6/26/2013 : Oh no. I'm very sorry about the design and usability issues. I'm going to give your feedback to our Product Team immediately. I know that some of what you mentioned has already been highlighted and I hope we can provide some solutions soon. Thanks for the feedback - keep them coming!

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