RingCentral Reviews - Page 19 of 26

4.5/5

Average Rating

Great service

Number 78 : JUN 24th, 2013 : Philip

Recommended: Yes

Great team The service is great.It saves you money and time.I think every business person should try it.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/25/2013 : We agree! :) Thanks for sharing and glad you've had a great experience with us here at RingCentral.

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Great Reliable Service

Number 77 : JUN 24th, 2013 : Jason

Recommended: Yes

RingCentral provides great customer service and excellent tutorials for non savvy consumers. The online interface is extremely intuitive and the overall quality of service is outstanding.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : Thanks, Jason! We work hard on making our product easy to use and also work extra hard in training. I'll make sure to get your feedback to the right people. :)

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RingCentral has been great

Number 76 : JUN 21st, 2013 : David

Recommended: Yes

We have been with them for months now and have nothing but great things to say. The service, reliability and features are amazing, bar none.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : Perfect! If you do ever hit a bump in the VoIP road we're here to help (visit success dot ringcentral dot com).

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I used to recommend RingCentral, but not any more

Number 75 : JUN 18th, 2013 : Sue

Recommended: No

RingCentral recently (April, 2013) completed an "upgrade" to their system. They did this without warning their current customers, and the upgrade did not go smoothly. Within about a month, they've repaired most of the bugs that I found, but with their "enhancements", they removed at least one feature that was vital to our business. I am now seeking a different vendor.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : Yikes! Sorry about that, Sue. I'd hate to lose you but support your decision to choose the right service for you. Please contact us if you need ANY help.

Comment by L-E-T on 7/17/2013 : We have been a RC customer for a long time and have recorded 2 commercials for them. We too were slammed by their unannounced "upgrade" to their system. I completely agree that the upgrade did NOT go smoothly. We missed a number of calls and worse yet, spent hours trying to rework account with the new interface after the upgrade. In one word the new interface at RC was horrid! We could NOT find our way through any of the new menus and that alone cost us hours upon hours of wasted time. That is the bad news. Now the good news. Each time I have called RC I have gotten all the help I need to resolve an issue. I recall one particular instance where our 800 number was so similar to a Dancing with the Stars number that we were being inundated with calls. The RC rep helped me rework our settings and gave us a 100 min. credit to help us through. Some sad news. Today we are experiencing RC woes again. The RC website interface has been improved and is now more user friendly but our inbound calls are not ringing to our phones. RC cannot explain the bug. Lets face it... when your 800# doesn't ring you've got a pretty big problem. I don't know what is wrong with RC, but I do know that we had a flawless VoIP system until they "upgraded". I am not at the point of looking elsewhere for a VoIP provider but I hate having to monitor RC to ensure that we are receiving calls. I hope that posting my comments here will call attention to two things: 1. The RC upgrade produced a horrid result 2. RC still provides excellent "live" telephone support.

Comment by Desiree @ RingCentral on 7/18/2013 : @L-E-T: I'm sorry to hear about your continued issues getting inbound calls. That is terrible and I hope it gets resolved soon. Please keep me posted @RingCentralCare. Thanks.

Comment by L-E-T on 7/18/2013 : Desiree, your remarks are always the same. If you were serious you'd do more than just say the same "I'm sorry" line. Why don't you instead, post specific actions take to improve the areas of concern voiced by people posting here.

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Good Service

Number 74 : JUN 12th, 2013 : Noza

Recommended: Yes

The rep was very helpful. Please give him bonus. He resolved a problem with Auto Recording that another rep could not fix.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/25/2013 : LOL that's awesome!

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They are gggggreat :)

Number 73 : JUN 12th, 2013 : Valerie

Recommended: Yes

Thank you very much for the amazing customer service that Ring Central provides. I am very happy that I chose them for 7M Graphix, LLC.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : We're even happier you chose us! ;)

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CB Agent

Number 72 : JUN 12th, 2013 : Dawne

Recommended: Yes

As a former Accessline user I think Ringcentral is a great value, the response time for faxes is excellent and the Customer service reps have been very helpful when it comes to any questions.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : Nice to hear this. We're here anytime you need us!

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Resonably Satisfied

Number 71 : JUN 12th, 2013 : Aaron

Recommended: Yes

I love the texting options that have become available, the ability to send and receive faxes. I wish there was a voice conversion to text/email for voice messages received so I could scan the email and see if it's something I need to listen to right away or that can be put off. I really love the ease of expansion and the ability to connect to my smart phone with the app.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : Great idea, Aaron! I'll pass that on to our Product team. Thanks for taking the time to leave the feedback.

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Great Customer Service

Number 70 : JUN 12th, 2013 : Jackie

Recommended: Yes

The young man that helped me was excellent. I had so many questions, and he never tired of answering me until I completely understood. RingCentral rocks!!!

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : I know every company says this but our Support staff really wants to help. Glad you had a great experience.

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Ring Central Exceeded Expectations

Number 69 : JUN 12th, 2013 : Deb

Recommended: Yes

The support representative went above and beyond the call. Teaching me of functions and features I didn't even know existed. She was beyond helpful. She taught me to be even more efficient in my business. Thank you. Thank you. Thank you.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree @ RingCentral on 6/24/2013 : We understand how it is to be a small business and try to help in every way we can in that respect. Follow us on Twitter as I try to find the best small business tips to get out to fellow business owners: (twitter dot com / ringcentral)

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