RingCentral Reviews - Page 21 of 26

4.5/5

Average Rating

Excellent

Number 58 : MAY 11th, 2013 : Gifty

Recommended: Yes

Excellent service, I am pleased with all the assistance I've received so far. Look forward to doing business with RingCentral and I will certainly recommend it to others.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (5/13/2013): Thanks for the great feedback. Our support team (and the entire organization) love to hear experiences like this! And we also appreciate the reference to your friends who may need us as a business phone solution. :)

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Director - IT & Operations

Number 57 : MAY 1st, 2013 : Selestin

Recommended: Yes

Well experienced and qualified engineers on the Technical support line. The good thing to note that Tech support team have solution for all customer needs, and they are very courteous.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (5/3/2013): They really try to be as helpful and as courteous as possible. In fact, I just got off a call with one of our support techs and they really care about solving issues. :) I'm going to pass your feedback to our leadership team. Thanks!

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Review of Technical Support

Number 56 : MAY 1st, 2013 : Mike

Recommended: Yes

I recommend Ring Central all the time. Your support rep did a great job. Unfortunately I can't remember her name

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (5/2/2013): Darn - I wish I could find out who it was too. But, I'll get your review to our support team to let them know to keep up the good work.

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Business Owner

Number 55 : MAY 1st, 2013 : Steve

Recommended: Yes

Thanks, RingCentral, for all your help in getting this number ported out from OneBox. I'm frustrated that OneBox kept dragging their feet but we finally got it done with a conference call between the technicians.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (5/2/2013): You're welcome! We're happy to have you a part of the family. :)

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Excellent service, features, and value!

Number 54 : APR 25th, 2013 : Sarrah

Recommended: Yes

I was pleasantly surprised when I recently called RingCentral for assistance. I am an AT&T Account Manager whose business customer recently ported their toll-free service from AT&T to RingCentral. A few weeks after the port, the customer called me to say that their toll-free number and the line it was pointed to was out of service. I panicked because I have never had to call into RingCentral before and was very worried about getting assistance to try to figure out what was happening with the customer's service. My call was answered promptly and the representative, she was very thorough, patient, informative, and helpful and even waited while I patched the customer on the line to do some troubleshooting. The issue turned out to be on the customer's side anyway but the rep immediately sent me an email with her contact info and to follow up. I was very impressed with the personal service and feel a lot more confident in recommending RingCentral to my customers going forward.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (4/25/2013): Thank you so much for taking the time to write this! Multiple touch points for customer service can be difficult. Glad both of "us" were able to do it well.

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Excellent

Number 53 : APR 24th, 2013 : Robert

Recommended: Yes

He was excellent, courteous, knowledgeable and solved my issue with in few mins. Thanks for the support.. you Guys ROCK :-)

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (4/25/2013): So happy you had a great experience. :)

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Superb

Number 52 : APR 24th, 2013 : Lisa

Recommended: Yes

Excellent customer service! They were patient, informative and knowledgeable. I would highly recommend Ring Central to anyone interested in switching to VOIP phone service.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (4/25/2013): Our Support team is going to LOVE your feedback. Thank you!

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I am so glad that I chose RingCentral

Number 51 : APR 24th, 2013 : Jack

Recommended: Yes

My experience with RingCentral has been great! The support staff is courteous, knowledgeable and easy to reach without long waits. I am very pleased.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (4/24/2013): Long waits are a bummer. I know I can get antsy! Happy to hear we were able to help you pretty quick. We\'re here anytime you need us. :)

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Excellent Services

Number 50 : APR 23rd, 2013 : Luis

Recommended: Yes

The Best Customer Service added to a Great system and an outstanding job. It is called Success. Please keep up the great job you are all doing. We Thank you.

VISITOR/PROVIDER FEEDBACK:

RINGCENTRAL Response (4/24/2013): Success is good! :) Glad you had such a pleasant experience and wish you nothing but the best in your business. Please reach out to us wherever we are online if you ever need assistance or to just give us feedback. We want it!

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Great customer service

Number 49 : APR 23rd, 2013 : Tori

Recommended: Yes

I was very impressed with the level of service provided. I had a fairly complicated setup I wanted to put together and the customer service rep walked me through it and even did parts for me that I did not understand. She really went over the top of what I would expect from someone in technical support and it is very much appreciated.

VISITOR/PROVIDER FEEDBACK:

Comment by Desiree at RINGCENTRAL (4/24/2013): Woo hoo! I wish I knew who the person that helped you was so I could pass on the good feedback. But, happy to hear this no matter what. :)

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