Viasat Reviews - Page 10 of 10

2.1/5

Average Rating

Number 1 : MAR 2nd, 2008 : Mikeandmindy (IL)

Recommended: No

WILDBLUE REVIEW: Not only would I not recommend this service to anyone, not even an enemy, but I would BEG them not to get this service. We have been with them since May, 06. We have had nothing but problems since. They couldn't get a signal on the installers could not get a signal on the satellite, so my husband had to do it for them. Then I called about setting up addition emails, and for the first 8 months, for some reason my account was listed as "pending" so they could make no changes, even though they took the money out every month. The equipment has been faulty several times, and they have had to come and reinstall several items, as we could never get a signal. Than when they straightened the account out and it was no longer pending, they upgraded (without permission) from Value=$49.99 to Pro=79.99. I had to call them a few times a month about the over charges to my CC. They finally (after several months) credited the account, not the CC. I think at this point I need to mention anytime you call them you are going to be spending over an hour on the phone with the long holds for non- customer service. Then last August, again they upgraded my account and have been over charging me since. I finally filled out a BBB complaint, and they refunded the over charges back to my CC, but then again this month they over charged it again! Then they changed email providers to gmail. It is Sunday night I have been without email since Friday. I finally broke down to call non-customer Service at 1pm, at 3:30 I was talking to a rep. Who said she could not FIND my email in the system. So to she don't know what to tell me.. Finally got a supervisor on the phone. Can't find the email, don't know why give us at least a WEEK to figure it out. I work from home, email it the way I contact people and people contact me. I also signed onto web chat assistance to see if I could get more help at 4:48... there were 277 people in Queue, it is 11:35 and there are still 38 people ahead of me. Do not get involved with Wildblue They are horrible. Have NO customer service, and when you do call them, you will hear, I am so sorry... we will write a ticket.. I have found out that means they just want you off the phone, they will NOT correct the problem. We have gotten a Sprint Broadband card recently. It is awesome. It will be replacing Wildblue.

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