Viasat Reviews - Page 3 of 10

2.1/5

Average Rating

Number 71 : JUN 26th, 2014 : Alexis (CT)

Recommended: No

WILDBLUE REVIEW: I recently called WildBlue to cancel my account May 2014. I was billed for the entire $79.95 for awful, slow service for the next month, through June 2014. Charging me for almost an entire month of services, when my account was cancelled. This was not disclosed to me when I called to cancel. After calling their customer service # and 4 supervisors later, they came back with the same answer. Keep in mind I was a customer for over 8 years and always paid my bill on time. This is completely unacceptable. I will be disputing my charges with my credit card. Do yourself a favor and stay away from this company.

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Number 70 : MAY 17th, 2014 : Kelly (OK)

Recommended: No

WILDBLUE REVIEW: Horrible. Just awful, everything is mortifying. The amount of usage available is extremely minimal. The connection is extremely slow and sometimes will not even load a page because it's taking so long. The customer service, not horrible, but you need to be willing to wait on hold for 20 minutes before you get ahold of a person. If you use netflix, forget it. There's no way you'll be able to use this service. I use my cell phone, and it's internet to browse because it's the only way I'm able to connect well enough to use the internet.

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Number 69 : JAN 10th, 2014 : Lee (TX)

Recommended: No

WILDBLUE REVIEW: WildBlue sucks! They do not tell you, that if you watch 2 movies on Netflix you use about half of your data for the month, or if to go to YouTube you are done for the month. THAT SUCKS! They also put you on a TWO YEAR CONTRACT THAT I do not remember being told about. I know they must of told me but, they sure did not make a big point about it. This is my first review ever, that tells you how much I dislike Wild Blue service.

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Number 68 : JAN 6th, 2014 : Jerry (NC)

Recommended: No

WILDBLUE REVIEW: The reliability was spotty, often going out in light overcast weather, and sometimes in clear weather. After I had used it for a few months, the gigabyte usage suddenly went up causing overages and having to buy more usage even though my internet usage had not increased. Then, when the dish became unaligned, they wanter $95.00 for a service tech to come out and re-align it. I finally decided to have it disconnected and was charged over $200.00 for cancellation of the contract and charged for the remainder of the unused month and told there may be other charges pending. Had to hold on the phone for almost half an hour for a customer service rep to answer.

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Number 67 : SEP 18th, 2013 : Wayne (MN)

Recommended: No

WILDBLUE REVIEW: I was finally able to get a fiber optic cable hook-up. Wildblue does not give credit for unused part of a month. they once shut-off my connection because I had not signed a document that they never sent me or had asked me to sign. They just shut me off and I had to call and have them fax me the document so I could sign it and get my service back. Their speed is slow and ofter very poor. Only use them if you have no other choice and then know your experience will be horses--t.

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Number 66 : SEP 10th, 2013 : Mary (TX)

Recommended: No

WILDBLUE REVIEW: They say we max out in internet use in three days. We have no kids and are not gamers. We don't even have to use internet to max out. I hate that I have a contract with this company. If I would have had any idea. We moved in from out of state and had no idea this internet was so slow. Maybe it's TX

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Number 65 : SEP 4th, 2013 : Bruno (CA)

Recommended: No

WILDBLUE REVIEW: We have Verizon Fios before and now that we have Wildblue exceed it's nothing but TROUBLE! No comparison between the 2. Numerous times we have to restart everything. One time we have to pay for overusage, never heard such a thing, this is not a cellphone provider its an internet service for freaking sake! For the monthly price that they charge, we expect more than this.

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Number 64 : AUG 5th, 2013 : Celeste (SC)

Recommended: No

WILDBLUE REVIEW: I got this as part of my dish package and omg was it a big mistake the installer came to my house drunk!! 5 hours late. Then charged me 50.00 that Ii was not told about to put the dish on a pool. When I called to complain they gave me a 50.00 credit then charged my account any way. When I called they tried to tell me they would credit my next months account when I said no I wanted it now they finally said fine but then 14 days latter no refund I have yet to see the refund DO NOT WASTE YOUR MONEY!!!!! It goes out every time it sprinkles and is slower the dial up.

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Number 63 : JUL 19th, 2013 : Eldee (CA)

Recommended: No

WILDBLUE REVIEW: Expect bad customer service, bad connectivity, slow speeds, limited usage for an expensive monthly rate, being locked in for 2 years and being unhappy and angry with wildblue for 2 years.

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Number 62 : JUN 21st, 2013 : Lauri (OR)

Recommended: No

WILDBLUE REVIEW: Their service was not compatible with my work computer and I was unable to do my job. They wanted to charge me over $300 to cancel even though they could not provide me the service I needed. Finally after 2 days of arguing with them they let me out of my contract so I can get an internet company that actually lets me do my job. Now they want me to climb up onto my 2 story house to get their equipment back...ARE YOU KIDDING ME? That is their standard procedure for all customers. We need to get their equipment back that is hooked to the dish on our roof. Um if I fall and die or get hurt I smell a major lawsuite. Never ever use this company.

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