ViaTalk Reviews - Page 13 of 24

3/5

Average Rating

ViaTalk Review

Number 117 : JUL 5th, 2008 : Jan

Recommended: No

First, I could connect to every number but one number. They refused to fix it. After 5 months of fighting and filing complaints here and filing complaints there, I went to my State Senator. Finally, the problem was fixed. Okay for 3 months Now, I have been without service since July 1st, and they will not fix it nor will they even respond. I ran into a post in their forums and found that I am not the only one having that same issue/problems happening. Funny that they fixed one person's service on July 4th - the very day he reported it, but they will not fix mine nor acknowledge me and I reported mine 4 days earlier. Avoid ViaTalk the plague.

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ViaTalk Review

Number 116 : JUL 1st, 2008 : Alfonso

Recommended: Yes

I read the reviews and I was scared, but these guys are absolutely wonderful. The sound quality is terrific (after I updated to a QoS router) and set my host to San Jose. I'm getting 30ms Ping Times out of San Jose and the service works perfect. Customer service is very quick and really I have nothing bad to say about these guys -- nothing bad at all. I also like the fake "second line". It's pretty cool because while I have one inbound number, I get two outbound lines. This works perfect for me because calls can roll in on the second line and I don't have to mess with the flash button.

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ViaTalk Review

Number 115 : JUN 29th, 2008 : Farah

Recommended: No

1. Managing your online profile is worst. Your online password will be trackless. 2. 10 to 15 seconds wait for after dialing a local number, long distance and international calls SUCKS. 3. I guess there is only one person working in so called 'Customer Service', may be this is his third shift job, and he is always in sleep. 4. Call discontinued after 30 secs.

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ViaTalk Review

Number 114 : JUN 26th, 2008 : Mark

Recommended: No

Call Quality is pathetic. You hear the ring only after 30 seconds. Donno when that goes down. Customer Service is always long waiting (Understandable as they provide pathetic service). Tech Engineer always says that it is some problem with your router or phone. They are trained to tell so. First they say to add IP to DMZ, you do that but don't see any improvement. They ask you to buy a new phone/ router and close the ticket... I would say, they are just pathetic...worst service...no value for money... I would simply say.....Don't opt for Viatalk...It is better not to have a phone than having a viatalk.

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ViaTalk Review

Number 113 : JUN 3rd, 2008 : Jason Kalmbach

Recommended: Yes

I can't say I had the problems with customer support that others in this forum mentioned. Overall I found the service easy to sign-up for and everyone I talked with was friendly. I had great voice quality from what I could tell. However, I did have numerous problems with my IP phone (Linksys SPA921) that I was trying to use. Some calls would go straight to voicemail, other times the phone seemed to disconnect if I let it idle to long. The softphone, however, worked great with none of these problems. But, I wanted to use the IP phone. It seemed to be more of a problem with the IP phone configuration than ViaTalk themselves. However, ViaTalk's technical support couldn't offer me much help in that respect, which I assumed was fair enough as I don't expect them to be experts on every IP phone manufacturer's technology. But, Linksys tech support was even more unhelpful as they didn't even want to attempt to help me look at my configuration. I couldn't identify another IP phone that interested me, so I just ended up cancelling service under the 14-day trial period out of frustration. I'd be willing to go back if I could figure out the IP phone problem. I did cancel service under the

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ViaTalk Review

Number 112 : MAY 29th, 2008 : Kumar

Recommended: No

In phoenix: wait for 30-seconds to hear a ring tone after dialing. You can NEVER get to customer support [which is why they have paid customer support...] this is the way they make money. incoming calls directly land in voice mailbox WITHOUT ringing phone. Wait to hear dial tone.. many times you hear beep.... Overall service sucks...

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ViaTalk Review

Number 111 : MAY 28th, 2008 : Baire

Recommended: No

Terrible quality of service and customer service. The calls on both ends, echoing, non- connecting, dropping, long time to connect, No ringing before the call is answered. Oh yea the customer service, minimum wait time 30 min to the most 48 min. Unless you want to pay extra? Then be careful the adapter has to be returned in the original box with the lan cable. Now if you threw out the box like two years ago when the service started. Yes sir $5.00 charge or if you don't send back the lan cable $5.00. S T A Y A W A Y !!! Do your self a favor don't pick this one. Remember you have been warned!

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ViaTalk Review

Number 110 : MAY 24th, 2008 : Michael

Recommended: No

ViaTalk appears to have poor business sense and no talent for customer service. My experience varied from no response, to interminably on hold, to stonewalled and to failing to deliver promised benefits. After I canceled service they continued to bill me for it until I explained that I was no longer a customer, then they continued to bill me for regulatory service charges. Finally, they explained that one cannot just discontinue service by asking for it, the customer must submit a Service Ticket to cancel service!

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ViaTalk Review

Number 109 : MAY 6th, 2008 : Charles Mason

Recommended: No

This is the worst company that anyone could have remotely chosen to use. They take your money and then forget that you as a customer even exist. Their customer service is atrocious and they really don't care if you leave them or not. Since you have to pay them for 2 years in advance, they refuse to give you your money back. The FCC should shut them down.

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ViaTalk Review

Number 108 : MAY 5th, 2008 : Tom

Recommended: No

They don't know the term "customer service'. They seem to be younger computer geeks that learn business concepts, but don't understand them. I have been on the HOLD for average periods of between 30 to 60 minutes. Tech support is poor at best, giving can answers, referring you to their web support page, or saying they'll "look into it." IF they ever call you back, don't expect a knowledgeable or helpful response. In most cases you can expect an email with a canned response that does not take care of the problem. Some calls go directly to voice mail and never ring the phone. Some routers seem to be an issue with them as well. With that being said, there features are good when working. The pricing is great, to the point I would be willing to pay $225 a year if they improved their customer service and learned to communicate better to their customers. If they don't improve soon, look for them to follow Sun Rocket. STAY AWAY FOR NOW!!!!!!

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