ViaTalk Reviews - Page 16 of 24

3/5

Average Rating

ViaTalk Review

Number 87 : OCT 21st, 2007 : Rafelito1065

Recommended: Yes

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ViaTalk Review

Number 86 : OCT 2nd, 2007 : John

Recommended: No

Fabulous price for the Residential unlimited plan. Not so great price for the business plan. It took more than a month for ViaTalk to send me my adapter. I have made 3 support ticket requests all of which they promptly charge me $2 per ticket, but one has now been unanswered for about 18 days. The phone service is fine, the plan kinda sucks, and customer service is a joke.

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ViaTalk Review

Number 85 : SEP 18th, 2007 : Gail Mackey

Recommended: Yes

Viatalk's custom call routing is awesome. For example, forward all 800, 866, 877, 888 numbers to your voicemail (take that you telemarketer, I don't even hear the phone ring), Example: Pattern: 866 blocks: 1-866-anything. Example: Pattern: 518371 blocks:1-518-371-anything. And the old girlfriend at 978-555-xxxx, well she always get a busy signal. Pile on Viatalk's whitelists and its integration with Do Not Disturb (Viatalk lets you define a list of numbers that can get through when do not disturb is on) and you have a superior option over the more simple VoIPs like Vonage and inferior VoIPs like Lingo.

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ViaTalk Review

Number 84 : SEP 18th, 2007 : Riland

Recommended: No

I was a Sunrocket customer that loved the Voip service and the money I was saving over basic land line service. After reading many, many reviews I decided to sign up with Viatalk. The sign-up was easy and they were quick to take my money. It took over a month before they shipped the equipment to us. I understand the influx of customers like myself from Sunrocket, but don't bite off more than you can chew. The set-up of the equipment took two minutes and we were making calls. My major dislike of Viatalk is the fact that they charge an additional $2.50 every month for e911 but do not say this anywhere on their web page before you sign up. I just received an email one day that was an invoice for $2.50 and it never stated what the charge was for. I had to go to my account on the website to find out what I was being billed for. Viatalk needs to be honest and tell people that their price does not include the e911 service that they list in the features they are offering with the service. I'm getting tired of companies today that don't offer customer service, don't take any pride in providing a service for it's customers, and companies that make you pay with a credit card so they can charge you for whatever, whenever they want and make you argue the charges after they get their money. It's a shame that the people at Sunrocket couldn't run a company, because I (and apparently a lot of other people) were very happy with their service and business.

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ViaTalk Review

Number 83 : SEP 14th, 2007 : Cliff Stage

Recommended: No

ViaTalk is funny for a few times when you get to redial and restart your telephone conversations, , but after 18 months, it doesn't get better.....: In 01/06 I reviewed Vonage, Skype, compared options and signed ViaTalk, all of '06 1/2 of 2007.I had had patchy Verizon landline for 10+ years ,subject to high expense and frequent cut offs, construction damage, and quality. But, never as awful as VoIP. ViaTalk advantage was price and account display, indeed low cost....Most days no problem and they have a terrific on line voicemail recovery and call analysis page ("my account"). Problem is that I was always "caller # 16" at best I was known as Caller # 6..At apparently random days, for 4 hour blocks there were cut off calls , echoes, ( imbalance of upstream & downstream bps). Like cell service 10 years ago, impossible to complete a 10 second call, but at random times a couple days a month. After some online help adjusting the Modem, router, and adapter, their tech people were helpful in mid 06..but I could never have a 3 week block w/o embarrassing dropped calls. And I have spent HOURS at the local diner and gas station landline in the rain and snow on their 800 number, as well as with Time Warner to see if my modem was nuts. It was .I finally killed viatalk, and was held hostage for weeks, (paid extra useless month) to get my historical tel# back, and service changed to Time Warner CNY. which is not perfect, but I've only been to the gas station tel booth only once this month. One advantage if your phone is out, is that ViaTalk does have on line chat service feature...TWC does not, yet... I have been on hold for this entire blog, waiting to ask them where to send their linksys adapter, and be sure they stop billing me, 45 days later.....they need to explain up front that their business is only as good as your local ISP, and they can hide their deficiencies behind that statement.

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ViaTalk Review

Number 82 : AUG 25th, 2007 : Flexx

Recommended: No

" Customer Service, lack of Customer Service, lack of customer service. As a former Sunrocket customer I must say that the 2 years with Sunrocket was one of my best experiences with VOIP despite their abrupt service termination. I'm currently a via-talk customer that's in the process of canceling my service. These are the issues I'm, having with Via-talk: (1) Call setup time is way too... long. (2) I can never get a hold of customer service. And don't tell me I should pay to become a priority member. That's just asinine. Their lack of customer service is my number #1 reason for terminating the service. "Via-talk" should be called "Via-walk"

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ViaTalk Review

Number 81 : AUG 16th, 2007 : Arnold

Recommended: Yes

As an ex Sunrocket customer I had to find a service fast. Viatalk had a great deal and good reviews. I guess I got lucky and ordered from them before they got the huge influx of customers as it looks like they are struggling a little to provide equipment but I have been very happy. The sound quality has been great, the features are excellent and it's great value for money. I rated the customer service as OK since it did take a little over 10 days to get the equipment - it will be interesting to see if all the people who wrote bad reviews come back and write another after they get the service!!.

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ViaTalk Review

Number 80 : AUG 14th, 2007 : Bob

Recommended: No

Disgraceful customer service. You will hold for up to three hours, get disconnected, have three support tickets go unanswered, and no one calls you back at all when they say they will. Sixteen days without equipment, and being charged for service. All they ever say is that they don't know when it will be shipped. When I mentioned that their site says they ship same or next day, I was told to "ignore what the website says"! When I asked why they charge the credit card before shipping, they said "we need to get paid for setting up the account"! Excuse me? Don't I need to get some service for my money? They claim they are backlogged, yet told me "we have plenty of help". Some of their reps are real wise guys. I don't know how the bosses let them get away with that. The only positive? They are American, and I can understand their rudeness! Don't do it, or you will be canceling and trying to get your money back like I'm doing!

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ViaTalk Review

Number 79 : AUG 13th, 2007 : Mlauffen

Recommended: No

I'm a former SunRocket client who says "shame on you" to ViaTalk CEO Brendan Brader for 1) His statements of incredulity regarding the manner how SunRocket went out of business and treatment their customers; and 2) Giving a message to vulnerable former SunRocket customers that Viatalk was a reliable service; and 3) that Viatalk was in any sort of position to take on any percentage of former Sunrocket customers and provide any reasonable level of customer service. I signed up with Viatalk online but when I didn't hear from them almost 2 weeks later I called their customer service line and waited over 3 hours to speak to a rep!!!!!! only to be told my app had not been processed. When my service was finally activated on Aug 3, I only got 4 days of service before I once again no longer had a dial tone. This Saturday, after spending over an hour on hold as a "PRIORITY CUSTOMER", I was told Viatalk had installed new servers and IP addresses had to be re-registered. It was a 2-minute fix over the phone by the tech - but again, my experience with Viatalk has only added insult to injury after the Sunrocket collapse. Stay away from Viatalk .... they can't handle their business!

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ViaTalk Review

Number 78 : AUG 13th, 2007 : Irina

Recommended: No

The phone was ok for ~ 1 year. It's on and off lately, mostly off. Goes off by itself then comes back. Sometimes I have unplug it and plug it back on. Can't reach customer service. I have to go to work and rest on weekends and have better things to do than spend 2 hours on the phone and eventually hang up. As soon as I can I will get out of this mess.

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