ViaTalk Reviews - Page 2 of 24

3/5

Average Rating

BAD SERVICE ALL AROUND

Number 227 : JUL 31st, 2013 : VICKIE

Recommended: No

SERVICE IS BAD. HAD ONE BOX GO BAD THEN THIS ONE IS USED. GOING BAD SO I AM GOING TO A NEW PHONE SERVICE, BUT WAIT THEY TAKE 50.00 DOLLARS OFF YOU JUST TO SAY GOODBYE. THEY ALSO TAKE 50.00 FROM YOU FOR THERE USED EQUIPMENT WHICH ONLY COST ABOUT 50.00 TO START OFF. THEY RIP YOU OFF COMING OR GOING. FILE WITH THE BBB. THEY HAVE A GRADE OF C. I GIVE THEM A F.

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Billing problems

Number 226 : JUN 6th, 2013 : Michelle

Recommended: No

Wanted to note that as a former ViaTalk customer (2 years of service), they recently starting sending billing notices almost 5 years after I stopped service. They appear to have many more people working in billing than they do in customer service.

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So far, so good after 3 diff moves

Number 225 : MAR 24th, 2013 : Ace

Recommended: Yes

Pros: I have moved from 3 different states, and so far the service not been interrupted. Cons: They do not respond to trouble tickets placed online, you must call for them to take action. When setting up service it involves a lot of paperwork esp if you are porting over another number.

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Rating

Number 224 : MAR 3rd, 2013 : Patrick

Recommended: Yes

i would not go to any other company itp and magicjack are garbage kept losing calls and bad customer service,been with viatalk for 6 years strong !!!!

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Viatalk phone service is very bad

Number 223 : JUL 29th, 2012 : Mickael

Recommended: No

Like many other customers of viatalk I find myself unable to use my phone service at all. I either cannot make a call (unavailability beeping tone) or the phone conversation get dropped (I can hear my correspondent but he/she can no longer hear me after about 10-15 minutes on the call), I cannot hear correspondent when I pick up the phone. Customer support is making apparently changes in my phone adapter every single time I contact them and I aks me to try out the new changes. I was using 8x8 prior to viatalk and the service was 1000 times better (I changed only to have a cheaper plan and it was a terrible error). Besides the fact that it is not working, I end up using my cell phone more which results in me paying for cell phone bill so I'm not saving any money and everyone calling me and using my phone at home is irritated. STAY AWAY FROM VIATALK if you intend to use your phone.

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Worth every penny

Number 222 : APR 27th, 2012 : Carmen

Recommended: Yes

Researched a few and tried 2 others. Going on 4th year. Great service with better customization. Not a fancy webpage, but don't care! Setting changes all work, every time I need to change them. Two lines, can block calls over 12 ways! If I'm gonna pay anything, this makes it more than worth it. Hope more can get these benefits.

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ViaTalk Review

Number 221 : APR 4th, 2012 : Sharon

Recommended: No

They haven't been able to correct the issues that I have had. I either cannot dial out or it takes two or three times before I can hear the other person (Unfortunately, they've received all of my call attempts). I cannot hear ANY inbound calls and have had to forward the line to my cell phone...which is incredibly irritating. I would not recommend them...the problems are annoying and embarassing when making a business call.

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ViaTalk Review

Number 220 : FEB 9th, 2012 : Eric

Recommended: Yes

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ViaTalk Review

Number 219 : JAN 26th, 2012 : Mian

Recommended: Yes

plz

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ViaTalk Review

Number 218 : JAN 14th, 2012 : Kenneth

Recommended: Yes

had phone power for 2 years with contract. Never had good sound quailty but last few months got where people could not hear me. after hours of talking to support still had problems. Waited till my contract was up then transfered my number to via talk. Via talk emailed me told me it would take up to 20 days for them to port my number but it only took 5 days. The device was really easy to set up. just plug ethernet cord in then phone line that was all there was. Have had no problem with sound . every one can hear me . i'm very happy with via talk.

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